Bookings Clerk at Hyundai Automotive South Africa

Job Description    

• Speaks to customers telephonically. Book in customers’ vehicles and load the workshop electronically. Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI. Have a basic technical knowledge of motor vehicles. Have a professional approach. Be a team member and target driven.

Position Overview    

• To create customer confidence in the company by ensuring a professional performance.To ensure the highest standard of courtesy and efficiency in customer contact and communication.To record customer requirements and details accurately.To record vehicle details and service histories accurately.

Specific Role Responsibilities    

• Speak to customers telephonically. Book in customers’ vehicles and load the workshop electronically. Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI. Have a basic technical knowledge of motor vehicles. Have a professional approach. Be a team member and target driven.

Qualifications and Experience    

• ExperienceClient liaison (preferred)Exposure to workshop environment (advantageous)One year experience in motor industry as booking clerkQualifications Matric Certificate in basic computer skills Consumer Protection Act training

Skills and Personal Attributes    

• Product knowledgeTelephone technique Questioning technique – right questions to get as much information as we requireLiteracyComputer literacyBasic knowledge of ELSAPro to allocate jobsaccording to recommended time unitsPartnerNet to access service schedules and time requirementsKnowledge of electronic booking system People skillsAbility to work in a teamAbility to work under pressureGood administrative skillDeadline drivenGood organisational skillsTime managementEmotional IntelligenceApplications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications. A written letter of recommendation and reference from your current superior should be attached to the application.