Job Vacancies at Hyundai Automotive South Africa

Job Description    

• Speaks to customers telephonically. Book in customers’ vehicles and load the workshop electronically. Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI. Have a basic technical knowledge of motor vehicles. Have a professional approach. Be a team member and target driven.

Position Overview    

• To create customer confidence in the company by ensuring a professional performance.To ensure the highest standard of courtesy and efficiency in customer contact and communication.To record customer requirements and details accurately.To record vehicle details and service histories accurately.

Specific Role Responsibilities    

• Speak to customers telephonically. Book in customers’ vehicles and load the workshop electronically. Manage hours available to sell in conjunction with the Workshop Technicians and Managers Focus on CSI. Have a basic technical knowledge of motor vehicles. Have a professional approach. Be a team member and target driven.

Qualifications and Experience    

• ExperienceClient liaison (preferred)Exposure to workshop environment (advantageous)One year experience in motor industry as booking clerkQualifications Matric Certificate in basic computer skills Consumer Protection Act training

Skills and Personal Attributes    

• Product knowledgeTelephone technique Questioning technique – right questions to get as much information as we requireLiteracyComputer literacyBasic knowledge of ELSAPro to allocate jobsaccording to recommended time unitsPartnerNet to access service schedules and time requirementsKnowledge of electronic booking system People skillsAbility to work in a teamAbility to work under pressureGood administrative skillDeadline drivenGood organisational skillsTime managementEmotional IntelligenceApplications should be accompanied by an up to date CV indicating achievements, knowledge, skills and qualifications. A written letter of recommendation and reference from your current superior should be attached to the application.

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Job Description    
MAIN PURPOSE OF THE DEALER PRINCIPAL

• To ensure maximum efficiency and profitability of the Company whilst giving customer satisfaction.
• To formulate and administer Company policy.
• To control cash flow, stocks and assets at a level commensurate with profit requirements and satisfactory return on investment.
• To maximise Company profitability through the sale of vehicles, associated products, parts and labour.

Specific Role Responsibilities    
OBJECTIVES AND KEY TASKS

Improved Profitability:

• To ensure all departments achieve profit margins as per their objectives.
• To ensure Company attains an overall net profit as per budgets.
• To continually monitor the financial situation on a daily/weekly basis to achieve financial objectives.
• To examine all accounts, operating controls and composite figures to initiate improvement or corrective action where required.
• To ensure high level of contact with the bank, ensuring good cash flow, overdraft and loan facilities as necessary.
• To forecast peak sales criteria and cash requirements.
• To monitor and control availability of vehicle and parts stock in line with customer demand and projected sales.
• To maintain and where possible increase market penetration to meet company objectives.
• To improve stock turnover ratios, reduce stock holding value and increase sales to meet company objectives.

Customer Service and Satisfaction:

• To maintain a high level of customer satisfaction whilst maximising profits.
• To improve the quality of customer service and retention by enhanced facilities, improved technical skills resulting in lower cost of ownership and improved marketing methods.
• To ensure high standards of quality and workmanship.

Cost Control:

• To maintain effective control of expenses in line with budget objectives.
• To carry out monthly examination of management accounts.
• To ensure maximum cost effective stock turnover ratios.
• To ensure all customer invoices have been prepared and submitted.
• To examine daily/weekly/monthly debtor situation ensuring collection of outstandings.
• To analyse all training requirements and related costs to provide a satisfactory staff training and development programme to assure effective staff and provide job satisfaction.

LIMITS OF AUTHORITY

Capital Expenditure:

• Limited only by resources

Personnel:

• Ultimate authority in recruitment and dismissal of Staff.

Operational:

• Authorised to operate the Company to meet shareholders' requirements and expectations

MAIN JOB FUNCTIONS5.

Staff:

• To establish and agree labour and staff requirements with directors and line management.
• To ensure training needs are met and accurate records kept to maximise possible grants.
• To operate staff performance appraisal system and ensure action taken on results.
• To establish and review operation of salary scales and incentive schemes.

Administration:

• To ensure that the Company is operated correctly within the law.
• To review all departmental activities and reporting systems.
• To ensure Company operates incentive schemes in line with Manufacturers' recommendations.
• To ensure that adequate safety and security measures have been installed to protect Company personnel and property.

Communications:

• To maintain good liaison with directors and line managers.
• To ensure direct liaison with manufacturers, professional bodies, suppliers, statutory representatives and all other contacts.

Marketing:

• To plan and oversee the completion of sales campaigns, advertising and promotional activities and to ensure their cost-effectiveness.
• To instigate research into customer satisfaction and requirements for improvement.

Finance:

• To keep financial structure of the Company under constant review.
• To review all pricing policies, sales discounts, fleet discounts, parts pricing and labour rates.
• To monitor Labour Performance against known standards.

Qualifications and Experience    

• At least 5 year experience in the same or similar role.
• Financial Qualification (Pref) or extensive financial experience. Matric / Equivalent. FICA, FAIS & CPA knowledge

Skills and Personal Attributes    

• Knowledge and experience of the retail motor industry of the highest level.
• Skills, experience and knowledge of modern business methods and controls.

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Job Description    

• The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.

Specific Role Responsibilities    

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience    

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.
• Skills and Personal Attributes    
• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill