Validate all vehicle data on documentation before input .
Review job cards before costing for car shop, paint and panel
Ensure correct damage codes on all claims
Attend to and expediently finalise all claim queries
Ensure parts claim store is secure at all times
Ensure parts claim store is clean and tidy
Ensure all warranty parts are correctly tagged
Ensure all prescribed parts are sent to the supplier within specified times
Process all paint shop claims
Liaise closely with HASA warranty claims department to ensure continuity in claim processing
Ensure ordered warranty parts are placed on back order listing
Ensure continued follow-up with outstanding warranty back order parts and customers
Ensure customers return for back-order warranty repairs
Check vehicle history and any previous warranty work
Ensure the vehicle is within the warranty parameter period
Ensure correct mileage recorded on the job card
Ensure all vehicles have been inspected and diagnosed by the Workshop
Ensure warranty part availability
Ensure correct part and part number is recorded on the warranty claim form
Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
Ensure that the warranty policy is adhered to at all times
Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
Follow up with HASA that invoices have been received
Ensure that job cards are costed and invoiced immediately the repairs are completed
Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
Ensure that all warranty job cards and invoices are signed by the customer
Warranty filing is to be maintained by chassis number
Manual report of warranty parts over 30 days to be kept for incentive purposes
Reasonable requests by Management outside your job description will be performed from time to time
Gmail
Yahoomail