Current Jobs at Motus Holdings Limited

Specific Role Responsibilities

• Validate all vehicle data on documentation before input .
•  Review job cards before costing for car shop, paint and panel
• Ensure correct damage codes on all claims
• Attend to and expediently finalise all claim queries
• Ensure parts claim store is secure at all times
• Ensure parts claim store is clean and tidy
• Ensure all warranty parts are correctly tagged
• Ensure all prescribed parts are sent to the supplier within specified times
• Process all paint shop claims
• Liaise closely with HASA warranty claims department to ensure continuity in claim processing
• Ensure ordered warranty parts are placed on back order listing
• Ensure continued follow-up with outstanding warranty back order parts and customers
• Ensure customers return for back-order warranty repairs
• Check vehicle history and any previous warranty work
• Ensure the vehicle is within the warranty parameter period
• Ensure correct mileage recorded on the job card
• Ensure all vehicles have been inspected and diagnosed by the Workshop
• Ensure warranty part availability
• Ensure correct part and part number is recorded on the warranty claim form
• Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
• Ensure that the warranty policy is adhered to at all times
• Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
• Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
• Follow up with HASA that invoices have been received
• Ensure that job cards are costed and invoiced immediately the repairs are completed
• Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
• Ensure that all warranty job cards and invoices are signed by the customer
• Warranty filing is to be maintained by chassis number
• Manual report of warranty parts over 30 days to be kept for incentive purposes
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• Matric
• Over 2 years exp in same or similar role

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GENERIC JOB OUTPUTS

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Assist with trade-in's and evaluations if and where applicable.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales.
• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs).
• Direct and control the management of legal and litigation processes.
• Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system.
• Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
• Establish and sustain business and M/Importer relationships.
• Implement and manage end-to-end processes.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Manage all operational risk and risk mitigation initiatives.
• Manage operational risk and risk mitigation initiatives.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Manage the maintenance of content on digital and social media platforms in accordance with
• M/Importer and organisational standards.
• Monitor and report on progress against operational plans and adjust where required.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.

FINANCE

• Ensure gross profit targets are met or exceeded and take corrective action where applicable.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

CLIENT

• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Achieve and exceed M/Importer target in alignment with Customer Service Index.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage CRM processes and procedures.
• Plan, manage and monitor processes to ensure customer service excellence.
• Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.

Minimum Qualification

• Matric and any relevant tertiary qualification.

Minimum Experience

• 3-5 years experience in a similar environment, of which atleast 1-3 years supervisory/ team lead experience

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Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Training and Development

• Conduct automotive trade theory training
• Facilitate learning according to predetermined lesson frameworks. Engage learners in an interactive 360° learning methodology.
• Use of tactile learning methodologies through demonstrations and displays.
• Use of leaning stimuli methods in the media and presentations on CDX and other.
• Use of a variety of interactive assessments and CDX are used to determine competence.
• Use of innovative and rational learning methodologies (Spontaneous and “Out of the box” approach).
• Ensure learning is aligned to the assessments and learners best prepared for assessments;
• Ensure discipline and respect in the learning environment is maintained
• Due to the nature of the company`s business you may be asked to work overtime from time to time on reasonable notice. Notwithstanding the aforesaid, in the event of an emergency, you will be expected to work emergency without notice.

Automotive practical training

• Adherence to occupational health and safety rules and regulations
• Facilitate learning according to predetermined lesson frameworks
• Engage learners in an interactive 360° learning methodology
• Use of tactile learning methodologies through demonstrations and displays
• Facilitator is constantly in support of learners during practical engagements
• Learners are given ample opportunity to engage practically and practice under constant supervision.
• Use of a variety of interactive assessments are used to determine reflexive competence
• Use of innovative and rational learning methodologies (Spontaneous and “Out of the box” approach)
• Ensure learning is aligned to the assessments and learners best prepared for assessments
• Maintain discipline and respect in the learning environment.

Administration of training

• Ensure training registers are completed daily
• Ensure all assessments, reports and learning activities are signed off weekly
• Ensure all learner files are completed and submitted on AMS or to the administration office at the end of each week Level and trade test preparation
• Note: The same standards are applied as in “Automotive trade theory training”, “Automotive practical training the same “Administration of training” processes are applied

Qualifications and Experience

• Qualified Automotive artisan/ Qualified Technician
• Grade 12 or equivalent NTC trade qualification
• Diesel trade 
• Preferably accredited facilitator, assessor and moderator
• Strong technical background
• 5 years experience as an ETDP
• 3 years in a management role and/or leadership role

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Specific Role Responsibilities

• Assist service advisors and receptionists when called upon in providing transport for customers.
• Assist end controller in his duties including the moving of cars in and out of inspection area, as and when required.
• Move cars in and out of wash bays as required.
• Recover broken down vehicles with the carshop ldv and/or Mobi-jack as directed by foreman.
• Record correct kilometres covered by vehicle on every trip in the log book provided.
• Report any faults found on breakdown vehicle or Mobi-jack to foreman. ensure that vehicles are driven safely and in a courteous manner.
• Report any accidents to workshop foreman.
• Carry out additional reasonable duties from time to time and at the discretion of management.
• Assist wash bay to clean customer and breakdown vehicles.

Qualifications and Experience

• 1-2 years experience as a Driver in the Corporate sector
• A valid Driver License (Code 08)

go to method of application »

Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.