Branch Manager (Brokers and Alternate Distribution Channel ) at Liberty Group South Africa

Purpose

• To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Key Responsibilities

• Managing a team of Broker Consultants in our Pretoria region (and surrounding areas ) to drive performance and reach targets and deliverables .

Minimum Qualifications

• Bachelor`s Degrees or Diplomas /N.Q.F. 5
• R.E -Key Individual

Minimum Experience

• 3 - 5 years experience in a similar environment/in a long-term life insurance environment
• The succesful incumbent must have experience in the Broker and Alternate Distribution Channels and a solid understanding of the Broker value-chain , competitor analysis , market-insights and turn-around and growth strategies in order to meet all the deliverables for the role.

Job Related Skills/Knowledge

Process

• Apply the necessary discretion and judgement when making decisions to overcome problems, in order to achieve set operational goals and objectives.
• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
• Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Manage branch operations.
• Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
• Plan for, manage & ensure the effective administration of area related support services in alignment with team and individual performance objectives.
• Plan operational strategy achievement and continuously review and adapt targets in line with tactical objectives and goal achievement.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Report on progress against operational plans, highlight risks and make adjustments.

Customer

• Encourage contribution to a TCF culture, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Implement processes which build service delivery excellence according to TCF principles & encourage others to provide exceptional customer service.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Learning and Growth

• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Positively influence and manage change and offer operational support where required.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement governance, compliance, integrity and ethics processes to identify and manage risks and expose liabilities.

Competencies

Technical Competencies

• Efficiency improvement (Intermediate)
• Budgeting and Expenditure Control (Intermediate)
• Functional Policies and Procedures (Intermediate)
• Operations Management (Proficient)
• Product and/or Service Knowledge (Intermediate)
• Sales life cycle management (Proficient)
• Sales management (Proficient)

Behavioural Competencies

• Strategic Capability and Leadership (Intermediate)
• People Management and Empowerment (Intermediate)
• Persuading and Influencing (Intermediate)
• Relationship Management and Networking (Intermediate)