Cashiering Manager at Sun International

Job Purpose

• The Cashiering Manager will be responsible and accountable for providing effective leadership and team management in the areas of cashiering, cash-up and count.
• The role will manage operations and processes in these areas for the business unit including the planning, integration and implementation of the function to enable the achievement of the Gaming and Business Strategy and create great cashiering experiences for our gaming patrons, in line with gaming regulations; legislative requirements and Sun standards.
• This will be achieved through collaboration with Central Office and Business Unit leadership teams; managing relationships with all guests and stakeholders, and focusing on high levels of operational compliance and service excellence.
• The role will also focus on building and growing solid and engaged cashiering talent to support the sustainability of operations and enable the business vision. 

Key Performance Areas

• Understand the Unit Gaming strategy and integrate Cashiering and develop functional objectives for the Unit’s Cashiering (including count and cash-up) deliverables
• Facilitate the programme management and achievement of milestones of cashiering deliverables
• Identify and investigate new opportunities to streamline and optimise cashiering processes and *services for the property, in line with best practice principles 
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Manage and allocate people and operational resources 
• Align cashiering practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property *Report on the function including
• Gaming Board reports, Monthly Financial Review reports, Risk Reports, Month end reports, FIC and Threshold reporting ensuring they are updated, communicated and embedded
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Align practices with gaming regulations and requirements
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all cashiering, count and cash-up areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Audit daily reports
• Approve overrides and voids
• Provides direction and support to management and employees with regard to cashiering policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Budget developed and monitored
• Cost / expense management
• Monitor feedback and conduct a post-mortem of initiatives and tools and feedback successes and challenges to the Group Customer experience functions
• Make recommendations to address gaps and improve the experiences.
• Informs department / staff of information required to perform the duties in the cashiering and count operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Job Requirements

Education

• Grade 12
• 3 Year Degree / Diploma in Business Management is preferred 

Experience

• Minimum of 8 years’ experience in the in cashiering within the casino industry or a cash handling function; including 3 years in a management position 

Skills and Knowledge

• Core & Personal behavioural competencies
• Deciding
• Analysing
• Relating (connecting; valuing diversity and interacting)
• Managing and resolving conflict
• Emotional Maturity
• Leading People
• Maintaining focus
• Organising and Co-ordinating resources 
• Implementing skills (Managing projects, driving results, creating customer experiences, demonstrating integrity and Assuring quality)
• Controlling operations (risk, results and relationships)

Technical / proficiency competencies 

• Cash / credit transaction knowledge and administration
• Cash-up procedures and administration
• Count procedures and administration
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance 
• People Management & Coaching skills
• Rostering (Kronos)
• Gaming Compliance Procedures
• Financial and Business acumen
• Team Planning
• Proficient Computer Skills – MS Office; EGS