Available Jobs at Sun International

Job Description

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Job Requirements

Job Purpose

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in a customer facing role
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Key Activities

Prepared Work Area

• Check gaming area, table and float and ensure ready for play Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Game Play

• Deal the relevant tables games (blackjack, Poker, Punto Banco,
• Baccarat; American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary 
• Monitor and report on guest play and action (when required) on the Casino system 
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and closing of tables
• Game hand over – Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances Secure and transport float as required

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

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Job Purpose

• The Cashiering Manager will be responsible and accountable for providing effective leadership and team management in the areas of cashiering, cash-up and count.
• The role will manage operations and processes in these areas for the business unit including the planning, integration and implementation of the function to enable the achievement of the Gaming and Business Strategy and create great cashiering experiences for our gaming patrons, in line with gaming regulations; legislative requirements and Sun standards.
• This will be achieved through collaboration with Central Office and Business Unit leadership teams; managing relationships with all guests and stakeholders, and focusing on high levels of operational compliance and service excellence.
• The role will also focus on building and growing solid and engaged cashiering talent to support the sustainability of operations and enable the business vision. 

Key Performance Areas

• Understand the Unit Gaming strategy and integrate Cashiering and develop functional objectives for the Unit’s Cashiering (including count and cash-up) deliverables
• Facilitate the programme management and achievement of milestones of cashiering deliverables
• Identify and investigate new opportunities to streamline and optimise cashiering processes and *services for the property, in line with best practice principles 
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Manage and allocate people and operational resources 
• Align cashiering practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property *Report on the function including
• Gaming Board reports, Monthly Financial Review reports, Risk Reports, Month end reports, FIC and Threshold reporting ensuring they are updated, communicated and embedded
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Align practices with gaming regulations and requirements
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all cashiering, count and cash-up areas, both front of house and back of house areas to monitor compliance
• Ensure all staff are trained and found competent against regulatory requirements
• Audit daily reports
• Approve overrides and voids
• Provides direction and support to management and employees with regard to cashiering policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Budget developed and monitored
• Cost / expense management
• Monitor feedback and conduct a post-mortem of initiatives and tools and feedback successes and challenges to the Group Customer experience functions
• Make recommendations to address gaps and improve the experiences.
• Informs department / staff of information required to perform the duties in the cashiering and count operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Job Requirements

Education

• Grade 12
• 3 Year Degree / Diploma in Business Management is preferred 

Experience

• Minimum of 8 years’ experience in the in cashiering within the casino industry or a cash handling function; including 3 years in a management position 

Skills and Knowledge

• Core & Personal behavioural competencies
• Deciding
• Analysing
• Relating (connecting; valuing diversity and interacting)
• Managing and resolving conflict
• Emotional Maturity
• Leading People
• Maintaining focus
• Organising and Co-ordinating resources 
• Implementing skills (Managing projects, driving results, creating customer experiences, demonstrating integrity and Assuring quality)
• Controlling operations (risk, results and relationships)

Technical / proficiency competencies 

• Cash / credit transaction knowledge and administration
• Cash-up procedures and administration
• Count procedures and administration
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance 
• People Management & Coaching skills
• Rostering (Kronos)
• Gaming Compliance Procedures
• Financial and Business acumen
• Team Planning
• Proficient Computer Skills – MS Office; EGS 

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Job Purpose

• The Learning & Development Specialist will be responsible for the planning and implementation of the unit’s training needs analysis in collaboration with the business, with the aim of assessing and evaluating business needs and development gaps; advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets, Company standards and Sun’s Learning and Development framework.
• The role will also be responsible for the management of all development programmes at the unit such as internships, learnerships, graduate programmes, onboarding, etc.
• In addition, the role will also be required to co-ordinate and support the delivery of change management projects across business operations with specific regards to the people impacts of change due to process development/transformation and/or technology implementation.
• This will include providing plans, change management and administrative support for various projects, and to assist operators in identifying development gaps and programmes aligned to the change to ensure organisational readiness.
• The role will collaborate with the learning service providers on delivering content for functional programs and ensuring this content is embedded into operations through a change and communication process.

Key Performance Areas

• Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business
• Partner with business unit HR and Group Learning and Development Consultants to facilitate learning needs analyses processes and results, relative to strategic and performance objectives
• Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses and reporting
• Troubleshoot queries and resolve challenges being experienced, around development needs learning interventions and learning programmes within the operations
• Conducts analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business strategy and goals
• Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the route cause of the issue.
• Make recommendations on learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture.
• Construct relevant learning solutions and provide advice to facilitate the implementation of learning solutions and interventions to address challenges and close identified gaps
• Collaborate with Group Learning an Development to source relevant courses or programmes to close gaps
• Assess the transfer of knowledge and skills and facilitate interventions to integrate learning back into the business operations
• In collaboration with business operations, provide advice to facilitate learning solutions and interventions to address challenges and close identified gaps
• Collaborate with the learning provider to monitor detailed work plans and schedules of activities needed to successfully complete the learning content development and design including the allocation of resources, escalating any potential challenges 
• Prepare progress reports against the implementation plan
• Conduct ad hoc audits on learning data to ensure compliance and accuracy and integrity of data within allocated business units, highlighting any areas of concern
• Support the preparation of mandatory skills development plans and reports as required
• Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
• Acts as trusted business advisor to influence HR and Learning operations teams, and Functional Managers in the areas of Learning and Development Policy, skills development legislation, BBBEE skills development regulations and the implications of decisions from a Learning perspective.
• Supports the relationship with learning providers through regular engagements to ensure learning content design, and performance objectives are achieved
• Assist business units in the facilitation of learning programmes when required
• Be a change agent and communicate on change frameworks, plans and tools for functional learning and change projects; providing the necessary advice around skills and knowledge development
• Apply a structured methodology in leading employee change management activities in line with business changes and plans
• Work with clients to understand their needs and to agree the scope of each change project
• Engage stakeholders, business clients and leaders to obtain buy-in and / or agree on the change roadmap for the project
• Complete change management pre- and post-change assessments, including the potential impact of the change
• Collaborate and communicate with HR in co-ordinating the implementation of change and development programmes at unit level
• Consult and meet with project teams and stakeholders to ensure buy-in for implementation and assess hidden concerns
• Create actionable deliverables in a project plan for change management levers: including the development and implementation of communications plans, sponsor roadmaps, training plans, resistance management plans.
• Co-ordinate awareness and communication campaigns to inform relevant individuals of what is happening including newsletters, posters, etc.
• Identify, analyze, and prepare risk mitigation solutions to ensure the smooth delivery of the change into operations
• Facilitate the communication and training plans and logistics
• Plan and co-ordinate training interventions to support users / employees in delivering successfully against objectives 
• Evaluate and ensure user readiness 
• Monitor the execution of projects, escalating any issues and challenges with management
• Set up electronic files to ensure that all information is appropriately documented and secured
• Track budgeted project expenditures 

Job Requirements

Education

• 3-Year Degree in learning and / or ODETDP 

Experience

• Minimum 6 years experience as a Learning & Development facilitator including experience in learning design
• Experience in change management  

Skills and Knowledge

• Interviewing Skills
• Skills Development legislation
• BBBEE regulations on SD
• Learning needs analyses
• Learning & development methodologies in development, design
• Facilitation skills
• Change Management
• Business Acumen
• Project Co-ordination
• Proficiency in MS Office; Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity
• Skills Development Reporting writing 

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Job Description

• The Group Head of Strategic Procurement is accountable for defining, leading, and executing the enterprise‑wide procurement strategy to enable sustainable value creation, cost optimisation, risk mitigation, and supplier‑driven innovation across the Group.
• The role provides strategic leadership over all procurement activities, ensuring alignment with Group strategy, financial objectives, governance standards, ESG commitments, and operational priorities.
• Operating at Exco and Board interface level, the incumbent drives procurement transformation, embeds robust commercial and ethical practices, and positions procurement as a critical strategic partner to the business.

Core behavioural & Technical/proficiency competencies:

• Enterprise-wide procurement strategy development
• Category management at scale (direct and indirect spend)
• Strategic sourcing and supplier consolidation
• Total Cost of Ownership (TCO) optimisation
• Make vs buy and outsourcing strategy
• Supplier relationship management (SRM) at executive level
• Risk, resilience, and supply continuity planning
• Commercial Acumen
• Strategic Thinking
• Collaboration and Influence
• Execution and Accountability
• Leader of cross-functional teams
• Excellent negotiation skills
• Strong analytical skills
• Financial acumen

Job Requirements

Qualifications

Bachelor’s degree in:

• Supply Chain Management OR
• Procurement / Purchasing OR
• Finance, Economics, Engineering, or Business Administration

Postgraduate qualification (strongly preferred):

• MBA or Executive MBA
• Master’s in Supply Chain, Strategy, or Operations

Professional procurement certifications (highly valued):

• CIPS (MCIPS or FCIPS)
• CPSM (ISM)
• CSCP (APICS)
• Chartered Accountant qualification

Experience

• 15+ years total procurement / supply chain experience
• 8–10+ years in senior leadership roles, such as: Group Head of Procurement; Chief Procurement Officer (CPO); Regional / Global Procurement Director.
• Proven experience leading multi-country or multi-business-unit procurement operations

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Job purpose 

• Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed 

Deliverables

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards

Service Execution

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 preferred

Experience

• 2 years previous experience as a waiter 

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Skills and Knowledge

• Food & Beverage Product Knowledge
• Food Service
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy]
• Cashiering Services

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Job Purpose

Responsible for the management of the kitchen operations and team within an area of the business unit (including a range of restaurant outlets and / or banqueting operations), with specific regard to:

• maximising revenue potential in specific outlets
• improving of standards of operation (including health, hygiene, safety and environmental standards)
• provide recommendations for innovative culinary products; enhancements and production
• control of kitchen operating equipment and stock
• control of kitchen spend and wastage
• team management
• implementation of culinary operational efforts to achieve the unit’s strategies and objectives

Key Performance Areas

Duties and responsibilities include

• Delivered Culinary Plan & Results
• In collaboration with the Executive Sous Chef, develop outlet
• objectives and deliverables in line with the Culinary strategy
• Facilitate the communication and implementation of Culinary deliverables for the outlet
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

• Put in place staff scheduling and duty allocations to ensure coverage
• Handle shift briefings / handovers / shift reports
• Manage the preparation of mise-en-place
• Complete opening and closing checklists
• Interact and be present on the floor during service to ensure food quality and presentation in line with standards
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Monitor the cleanliness and hygiene of the kitchen before, during and after service

Reporting

• Completes shift reports
• Produce a 10-day / 20-day and monthly food cost report
• Contributes to month-end financial reports for the outlet (Budget vs revenue, food cost, etc)
• Audit food safety standards to ensure outlet compliance with relevant legislation regulations

Culinary Standards & Governance

• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene and environmental elements in the outlet
• Manage the control and storage of stock and operating equipment as per SOP for the outlet
• Investigate variances / discrepancies and take necessary action to correct
• Monitor Culinary standards and processes
• Control waste for the outlet
• Work with internal stakeholders (maintenance, finance, PBE, and security) to identify risk areas and address these

Financial Control

• Collaborate with the Executive Chef to complete the planning for the Budget and forecasts for the outlet
• Motivate and manage Capex requirements for the outlet
• Authorise spend in line with budget
• Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Report on staffing and productivities
• Monitor departmental leave liability
• Check all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department

Staff communication and motivation

• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Stakeholder Relationship Management

• Liaise with F&B on food and beverage offering, menus and services in the various outlets
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Job Requirements

Education

• 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 5-6 years experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years experience must have been as a chef de partie
• Demonstrated ability to make use of intermediate computer skills 

Skills and Knowledge

Core behavioural competencies

• Decision-making – use of initiative
• Learning – training; coaching; staying abreast of industry developments
• Implementing and co-ordinating – organising people; non-people resources
• Numeracy and calculation skills
• Analysing and diagnosing – numerical information; trends in data
• Problem-solving
• Making fine judgements through the senses viz colour, taste, texture

Technical/proficiency competencies

Knowledge

• Food Costing
• Culinary Product Knowledge
• Kitchen Operational Management
• Labour legislation
• Environmental and sustainability standards

Skills

• PC skills
• Coaching
• Cooking methodologies

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Main Purpose of the Job

• Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing; painting; HVAC; flooring; and general facility repairs

Scope and limits of the job

• Support artisans in performing installation, maintenance and repairs in all maintenance areas for the property.
• Cost consciousness

Duties and Responsibilities

General, Equipment, Infrastructure and System Maintenance

• Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to various equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete routine and light repairs in line with identified faults.
• Inspect and audit supplies, machinery and systems and address any risk areas
• Assist tradespeople with electrical, plumbing or HVAC repairs
• Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs.

Maintenance Compliance

• Inspect and test different systems to ensure compliance with safety regulations
• Store maintenance assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems, as well as regulations around HVAC requirements
• Keep up to date with policies and procedures for installing, maintaining and repairing HVAC
• equipment or machinery; as well as revised testing or installation procedures, and align practices

Job Requirements

Core behavioural competencies

• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Technical / proficiency competencies

• Working experience of SHE legislation and standards
• Use and storage of tools and maintenance equipment

First-line troubleshooting in areas of:

• Carpentry work.
• Electrical.
• Plumbing.
• Painting.
• HVAC.
• Flooring.
• General facility repairs