Branch Manager, Operations, Road Logistics at DSV

Main Purpose Of The Role
To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.

Minimum Requirements

• Financial, Sales, Operational, HR and IR skills are essential.
• 5 years’ experience in the Logistics and Road Transport environment.
• 5 years previous business and or operational management experience.
• Excellent admin skills required.
• Must fit the profile benchmark.
• Strong interpersonal skills with the ability to motivate and lead staff.
• Ability to do MS Excel Spreadsheets with Pivot Tables, charts and formulas.
• Comprehensive knowledge of the LRA and BCEA and hands on experience in IR.
• Ability to work in cross-functional teams.

Electives

• Must have a valid, unendorsed Code 08 drivers license.
• Must have own reliable transport.
• Be able to work overtime / shifts should it be needed.
• Flexible to travel.

Qualifications

• Matric (essential).
• BCom or equivalent diploma or post graduate diploma Logistics (advantageous).

Computer Packages

• MS Word (Advanced).
• MS Excel (Advanced).
• MS PowerPoint (Advanced).
• MS Outlook (Advanced).

Duties And Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff.
• To interface with shared functions ensuring continued cooperation and interactions with these functions.
• To manage and deliver on clients’ commitments based on local, national and global strategy.
• To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day.
• To ensure compliance to internal and external controls and other KPI’s set at global and local level.
• To deliver on the bottom-line budget commitment to ensure that the business unit budget is met.
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Managing people’s performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain existing systems processes and controls with continuous improvement.

Operational Performance

• Actively managing daily operational performance to consistently achieve performance metric targets.
• Delivering on client and internal requirements.
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.