Branch Manager, Operations, Solutions at DSV

MAIN PURPOSE OF THE ROLE

• Manage all aspects of contract logistics operation tensure:
• Budget revenue and EBIT targets consistently met or exceeded;
• Daily cost control, including actual heads not exceeding authorized, and novertime;
• Contractual obligations and SLA/s consistently achieved;
• Maintain operational performance in line with client agreed SLA
• Maintain Internal KPI’s
• Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV
• Multi-skilled, motivated and productive staff with low staff turnover;
• All aspects of compliance, including HSE and QMS managed and compliant at all times;
• Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA.
• Take ownership of a warehousing operation, in line with DSV policies & strategies
• Implement, maintain & improve best industry warehousing practices
• Identify, drive and implement improvements in support of productivity & cost savings.
• Managing Sigma projects tensure initiatives are delivered on time.
• Teffectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.
• Ability tengage at a tactical and strategic level whilst building strong relationships with the client/s.

Tertiary Qualification(s)

• Matric
• Advantageous - Diploma / Degree in Operations Management or Supply Chain
• More than 10 years relevant experience in industry with in-depth experience in all job-related requirements listed below.

Additional Computer Skills

• Advance knowledge of WMS – SAP > 6 years experience
• Highly proficient in Excel/PowerPoint for data management and reporting.
• Computer Literacy - Immediate 

Electives

• Advanced planning abilities Sound decision maker Assertive and sound negotiator Presentation skills High work rate and attend tdetail Well-developed communication skills Must demonstrate initiative Required tbe self-motivated, committed and able twork under pressure Must be conscientious about meeting deadlines Well organized Team Player Ability twork independently

Job-related Requirements

• Minimum of 15 years of experience in Supply chain and logistics.
• Minimum of 10 years’ experience in Automotive Warehousing.
• Minimum of 10 years of experiencing managing a client account.
• Minimum of 10 year of experience with Africa exports – Airfreight, Sea freight and Road freight
• Minimum of 6 years of experience with SAP
• 5+ Yrs. People Management experience
• IR management exposure
• Sound professional Communication skills written and spoken
• Strong interpersonal skills and proven leadership abilities
• Analytical skills & Problem-solving ability
• Risk assessment ability
• Planning & organizing ability
• Decision making ability and confidence toperate independently
• Detailed knowledge of automotive spare parts and accessories industry
• Ensure strict compliance tPolicies, Regulations, WI’s
• Extensive knowledge of problem-solving techniques and corrective action tools (CAPA’s)
•  Daily Labour scheduling
• Own vehicle
• Driver’s license
• Ability twork extended hours
• Ability twork after hours
• Ability ttravel

Duties and Responsibilities:

• Consistently achieve or exceed EBIT targets;
• Ensure high level of training and safety awareness on site tavoid safety incidents whereby people, equipment or facility are accidentally harmed;
• Ensure daily system tsystem stock on hand recon and alignment between DSV and client systems, and immediate investigation and CAPA for any variances;
• Ensure invoicing is accurate and supported with suitable back-up documentation, and avoid credit notes wherever possible;
• Drive monthly cost reviews, tracking and trend measurement at line item level tensure costs are challenged and every
• effort is made tavoid or reduce them from month tmonth;
• Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied;
• Maintain operational performance and contractual compliance tconsistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages;
• Ensure Stock Management processes are carried out and objectives are met on a daily basis. This includes daily replenishments, cycle counting (including empty bin checks) and SKU consolidation;
• Maintain frequent and excellent communication and effective expectation management with client;
• Ensure all client queries are documented, addressed and feedback provided tclient within 24 hours;
• Maintain Internal and External Reporting of accurate and high-quality content and format;
• Identify, drive and implement improvements in support of productivity & cost savings (aligned tDSV SIGMA);
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant safety incident reporting (on time and in full);
• Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements;
• Ensure Corrective and Preventative Action reports and register are kept up tdate;
• Ensure facility, processes and documentation in constant audit readiness sthat we always pass audits with nmajor findings. Audits include ISO, Ops Assessments and TAPA;
• Proactively maintain all facility, equipment and systems tensure safety and business continuity;
• Effectively performance manage and lead your team tensure they are trained, productive and have high morale, with full adherence tSite Rules, BCEA, LRA and DSV code of conduct;
• Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly);
• Ensure effective succession planning in place down tand including team leader level;
• Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace;
• Maintain a staff recognition program with monthly feedback;
• Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere at all times tDSV Site Rules, OHSA and good safety practice tsafeguard their health, DSV and client property, and prevent resultant claims;
• Ensure MHE is shared and utilized as much as possible, all underutilized MHE is returned, and MHE is well maintained and not damaged at any time whilst on site.