Senior Field Services Technician – Audit, Design and Training at Xylem Inc.

The Role: Senior Field Services Technician – Audit, Design and TrainingPURPOSE OF THE POSITIONXylem seeks to hire a suitably qualified and experienced field services technician, who will conduct on-site audits, design M&C systems and provide technical training among other tasks. This is a position that requires someone who has a demonstrable skillset that will advance the LCS business through problem solving and application of knowledge. This position allows for career growth and will offers the opportunity to develop more extensive knowledge of the current company technologies.RESPONSIBILITIESFunction as a brand ambassador for Xylem’s Lifecycle Service Department. The person is required to contribute to the Lifecycle Service Departments performance and sustainability. Assist in onsite warranty determination by engaging energetically in the following tasks. The list is not exhaustive and may be amended from time to time.

Conduct site audits which include but is not limited to:

• Installed base mapping
• Application mapping
• Controls assessment
• Maintenance philosophies
• Opportunity identification.
• Compile and present maintenance plans.
• Design and execute turn-key solutions.
• Provide technical training to customers and channel partners.
• Focused on continuous improvement by consistently looking for ways to improve and promote quality, efficacy, and safety.
• Facilitate and perform commission on all Xylem products.
• Assist customers with advanced fault-finding, in person and remotely.
• Conduct on-site servicing and repairs.

REQUIREMENTS

• Matric (Grade 12) or equivalent.
• Technical qualifications in both mechanical and electrical disciplines (Millwright).
• Physical condition required to pass a mining medical.
• 10 years related experience working in the field of water projects and products.
• Working knowledge in water/wastewater processes, including pumping and various treatment equipment.
• Treatment focus around disinfection (UV, Ozone), aeration, and filtration.
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution, and the end-user.
• Strong customer focus and interaction to ensure optimum relationships.
• Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.
• Must have proactive EHS focus in and around company and customer worksites, as well as on travel to and from.
• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.
• Must be proficient in Microsoft Word, PowerPoint, Excel, & Salesforce.
• Proficiency in French and/or Arabic would be beneficial.

ADDITIONAL SKILLS AND ABILITIESPreferred Qualifications:

• Safety and CPR certification a plus.

Physical Demands:

• Be able to stand on feet for a prolonged amount of time.
• May need to bend, lift, carry, and stretch to perform duties.
• Continually required to use hands and fingers and reach with arms.
• Frequently required to lift, up to 50 lbs.
• Able to perform work underground.

Work Environment:

• Work requires ability to work underground in various mining sectors, outdoors in various weather, traffic, and environmental conditions.
• Up to 50% travel on the African continent.