Branch Manager - Pest Control & Amp; Hygiene (Milnerton/Century City) at Ecowize Group

Description

• Ecowize is looking for a skilled and competent Branch Manager to join the Pest Control & Hygiene Division in Cape Town. The purpose of this role is to provide leadership to all colleagues within the branch; ensure that the highest quality of customer service is provided for all the delivery systems within the division; provide administrative support in areas of compliance, regulations, policies and procedures.
• The Branch Manager consults with the managers of Human resources, Finance and other Head Office functions in matters relating to job function.

High-level Job Objectives

• Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure customer satisfaction and quality in service delivery.
• Financial Focus on managing Business Development, Profitability of Branch by ensuring efficiencies and Asset Management. Expenses are to be within budget, reported accurately and timeously. Ensure continuous development and understanding of relevant financial processes for yourself and team.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit standards and SAPCA (South African Pest Control Association) regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviors.

Key Responsibilities:

Management of Budgets:

• Actively listening to the customer’s needs and deliver on customer expectations.
• Identify resources, assign workloads, and manage schedules to ensure timely deliveries.

Ensure high quality service has been provided to all customers on time by:

• Meeting customer needs.
• Regularly engage with the customer base.
• Retaining customer base.
• Task Service Controller on Apptivo to schedule installation in EcoGSE
• Review and ensure that all services have been completed in accordance with company standards.
• Review and action all potential terminations.
• Resolve business issues and ensure that all escalated issues are resolved and closed.
• Address business inquiries from customers.
• Ensure that customer satisfaction issues are addressed promptly.
• Regularly engage with the customer base (monthly, quarterly).
• Evaluate Branch performance and recommend new strategies for performance improvements.

Achieve monthly, forecasts and annual budgets by:

• Effectively managing activities and performance of the team to achieve budgets.
• Executing and Achieving sales Strategy.
• Provide regular feedback to Executive on progress on specific budget achievements.
• Accuracy of management financial reports.
• Variances between forecast and actual with or without pro-active comments.
• Action increases annually
• Develop and enforce best practices to ensure operational efficiency.
• Recommend cost-reduction initiatives while maintaining productivity and quality.
• Direct all operational aspects of the division in a manner that support reaching of all Goals and objectives.
• Manage branch budgets and provide feedback to the Executive on progress.
• Ensure reporting and management accounts are accurate and correct.
• Constantly assess the local market conditions and identify opportunities and challenges.
• Identify current and prospective opportunities to assist the sales force.
• Develop forecasts, financial objectives and business strategies for the division.
• Be responsible and accountable for the growth and development of all colleagues within the division.
• Ensure that correct ratios are achieved with regards to revenue and opex.
• Ensure and assist with Accounts receivable activities to ensure debt is collected.
• Ensure that invoices are raised timeously.
• Ensure that all Suppliers invoices are authorised for payment.
• Ensure that price increases are actioned annually.

Human Resource management:

• Oversee staffing adjustments to obtain maximum productivity.
• Ensure that Payroll is correct.
• Manage your headcount according to buget.
• Manage annual increases.
• Identify eligible adjustments for staff.
• Check and verify the sales commission sheet submitted by the sales consultants.
• Submit monthly commission sheets

Performance Management:

• Manage individual and team performance.
• Assist with mentoring and coaching of underperforming colleagues.
• Ensure there are regularly meetings with all colleagues.
• Ensure that the Service Colleagues are correctly equipped to conduct the services.
• Ensure that the Service Colleagues are correctly trained to conduct the services.
• Ensure effective communication to all stakeholders.
• Provide regular constructive feedback to teams and individuals.
• Address employee satisfaction issues promptly.
• Provide guidance to team members and monitor their performance, discipline, and attendance on regular basis.
• To identify areas of improvements and concerns and accordingly develop action plans.
• Management surveys
• Conduct quarterly performance reviews.
• Ensure performance improvement plans are actioned for underperforming staff.
• Assist in employee recruitment, performance evaluation promotion, retention, and termination activities.
• Ensure all leave is well managed.
• Action staff requisitions with recruitment department.
• Action promotions in line with succession plan.
• Action termination controls timeously.

Manage Training Initiatives:

• Identify skill gaps and provide appropriate trainings to team.
• Develop and enforce best practices to ensure operational efficiency.
• Ensure that all employees are inducted (induction attendance register)
• Action training as and when required
• Ensure that team is assessed regularly

Asset Management

• Ensure vehicles and equipment is in a working condition.
• Reviewing vehicle and equipment checklists.
• Ensure damages are reported.
• Ensure maintenance Is done promptly.
• Ensure that all items requiring capex are authorised.
• Ensure company assets are well managed and accounted for.
• Ensure correct inventory levels are maintained.

Business Development:

• Conduct business in the manner which will support group targets and objectives.
• Review sales pipelines with consultants weekly
• Notify sales consultants of any changes made to commission sheets submitted.
• Develop new business programs to meet productivity and revenue goals.

Manage Health and Safety:

• To ensure Health & Safety is always a priority within the Division.
• To ensure teams are trained on policies and procedures.
• Ensure 100% compliance to the policies and procedures set by the company.
• Ensure that services are conducted in line with Health, Safety and Environmental requirements.
• Monitor number of IOD's 
• Responsible for WCA claims through HR Department.

Requirements

• Grade 12
• Relevant degree/diploma (Advantageous)
• Knowledge of Pest Control and Hygiene Industry
• Knowledge of the Cleaning or Service industry
• 3  - 5 years experience in Branch Management
• Financial Management (proven history of profit and loss management)
• Experience in asset management.
• Understanding of HR processes and policies.
• Knowledge of Total Quality Management (TQM) principles.
• Strong management and delegation skills.
• Operational and service delivery experience.

The successful incumbent will have the following skillset:

• Computer literate with proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
• Strong leadership, motivational and managerial abilities.
• Self-motivated and able to perform in a fast-paced environment.
• Excellent communication, problem-solving and analytical skills.
• Demonstrates integrity, emotional intelligence and strong self-awareness.
• Ability to multitask and manage competing priorities.
• Knowledge of and ability to deliver high-quality service.

Closing: 26 November 2025