Branch Manager- Robertville at Fidelity Services Group

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes  the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Fire Arm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, Psira Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Fire Arm Competency.