Branch Manager - Tzaneen at Two Mountains

Purpose of the Job

Assign and direct all work performed in the Branch and oversee all areas of Branch operations. Lead employees,
foster a conducive environment, and ensure customer satisfaction

Key Outputs

• Ensure that all debtors are authorized and collected according to the company credit policy
• Develop Branch Business Plans to support the company’s strategic plans and objectives
• Develop the annual budget for the Branch in accordance with the company’s strategic objectives and in conjunction with the General Operations Manager
• Monitor expenditure according to the budget and take corrective actions
• Mange the fleet and petrol cards as per the company Policies and Procedures
• Coffin and Wreath stock to be kept at maximum of 14 days excluding showroom stock 
• Only approve suppliers to be used for all consumables
• Identify abuse of all company assets and expenditure and act according to the company Disciplinary Policy
• Ensure that Funeral set – up is in accordance with the Burial manual
• Manage removal of bodies as per company Standards and Procedures
• Planning and arranging funerals with the Area Sales Manager
• Ensure that vehicles are in working order and well maintained
• Oversee the office equipment maintenance, monitoring, calibration and repair, as well as replacement of missing supplies, when necessary.
• Ensure all staff adhere to Health and Safety legislation and Policies and Procedures.
• Build and maintain strategic ties with the community as well as networking with existing and potential customers to establish long term, trustworthy relationships.

Minimum Qualifications:

• Relevant qualification equivalent to NQF Level 6
• Valid driver’s license (with a minimum of 5 years – very essential).

Experience Required:

• A minimum of 5 years’ experience in managing personnel or any supervisory related position is required
• Knowledge of the Funeral Industry will be advantageous
• Knowledge of Business and Management Principles involved in strategic planning, resources allocation leadership techniques and coordination
  of people and resources
• Knowledge of principles of and processes for providing customer and personal services.

Technical Competencies

• Computer literacy, including MS Excel skills
• Numerical skills and financial acumen
• Negotiation and commercial skills
• Presentation and analytical skills.

Behavioural Competencies

• Innovative and independent thinker
• Business orientation.
• Take responsibility and be accountable.
• Is resilient and driven to achieve results
• Customer and business orientation.