Brand Consultant at Dermalogica

Key Responsibilities: 

Sales and Account Management

• Achieve Sales Targets: Meet or exceed sales goals by promoting and selling Dermalogica products to new and existing clients. 
• Account Management: Build and maintain strong relationships with salon, spa, and retail partners, ensuring they have the tools and knowledge needed to sell Dermalogica products. 
• Order Management: Assist clients with placing orders, managing inventory, and tracking product sales performance. 

Product Training and Education

• Conduct Training Sessions: Educate spa and skincare centre staff, and other clients about Dermalogica’s product line, ingredients, and treatment protocols. 
• Skincare Consultations: Provide expert advice on product selection and skincare routines for both professionals and consumers. 
• Workshops and Events: Organize and lead workshops, demos, and events to enhance brand awareness, product knowledge and sell out 

Brand Representation and Promotion

• Brand Ambassador: Represent Dermalogica at trade shows, industry events, and in-store promotions, showcasing the brand’s values and mission. 
• Merchandising: Ensure Dermalogica products are well presented in stores and salons, setting up attractive and organized displays that align with brand standards. 
• Marketing Support: Collaborate with marketing teams to implement campaigns and promotions that drive product visibility and consumer engagement. 

Customer Relationship Management

• Client Support: Provide exceptional service to spa and skincare partners, addressing any questions or concerns, and offering solutions to improve product sell-through. 
• Business Development: Identify and pursue opportunities to expand the brand’s presence by onboarding new accounts or introducing Dermalogica to potential partners. 
• Feedback Collection: Gather insights from clients about product performance and relay this feedback to the appropriate internal teams. 

Reporting and Analysis

• Track Performance: Monitor sales performance and analyze trends to make data-driven recommendations for improving sales strategies. 
• Generate Reports: Maintain accurate records of sales, training activities, and account visits, providing regular updates to management. 
• Market Analysis: Stay informed about competitors and market trends, sharing insights to help shape future sales and marketing initiatives. 

Product Knowledge and Development

• Stay Informed: Continuously update product knowledge, including new launches, reformulations, and industry advancements. 
• Demonstrate Expertise: Use in-depth skincare expertise to demonstrate product benefits and offer credible recommendations tailored to individual client needs. 

Collaboration and Teamwork

• Work Cross-Functionally: Collaborate with the marketing, education, and customer service teams to align efforts and optimize client satisfaction. 
• Support Team Goals: Assist colleagues and share best practices to drive the overall success of the Dermalogica brand. 

 Requirements:

• Skincare diploma or degree 
• Business management experience advantageous  
• Sales training or courses  
• Training and development courses or experience 
• Proficient in Microsoft Office including Excel
• Driver's license and own vehicle (will be required to travel)

Experience required:  

Industry Experience:

• At least 2-3 years of experience in the skincare, beauty, or wellness industry is preferred. This could include working as a licensed aesthetician, spa therapist, or beauty consultant. 
• Product Knowledge: Familiarity with skincare products, active ingredients, and industry trends is essential. 

Sales Experience

• Sales or Account Management: Prior experience in sales, account management, or a customer-facing role. Experience in meeting sales targets and driving revenue 
• Retail Experience: Experience working in retail environments advantageous  

Educational and Training Background

• Education in Skincare: A certification or degree in aesthetics or somatology is highly valued 
• Training Experience: Experience conducting training sessions or workshops is beneficial. 

Customer Service and Relationship Management

• Client Interaction: Experience dealing directly with customers or clients and managing relationships effectively. 
• Handling Objections: Skills in addressing customer concerns, objections, and inquiries confidently and professionally. 

Marketing and Promotional Experience

• Event and sell out initiative experience: Experience with marketing or promotional campaigns can be advantageous, involves brand activation or collaboration with marketing teams. 
• Social Media Familiarity: Knowledge of how to leverage social media for brand promotion and engagement may be a plus.