Brand Home and Experience Coordinator - Paarl (68376) at Ntice Sourcing Solutions

Purpose:

• To lead and coordinate the visitor experience at KWV Emporium and House of Fire by delivering exceptional customer experiences, driving sales growth, and expanding tourism partnerships.
• The role is responsible for leading the customer-facing team, developing relationships with tour operators and tourism stakeholders, increasing visitor numbers, and ensuring the efficient administration and daily operation of the Brand Home.
• Through the growth of tastings, tours, pairings and other experiential offerings, the incumbent will contribute directly to the revenue and profitability of the business unit.

Minimum Requirements:

• Grade 12
• A diploma in Hospitality, Tourism Management or related field.
• Minimum 3-5 years' experience in hospitality, tourism, wine tourism, customer experience or sales, including experience supervising staff and engaging with tourism stakeholders.
• Experience in sales, customer service and administration.
• Proficiency in English, additional languages would be an advantage, especially for interacting with international guests.

Skills Required:

• Excellent communication, presentation and interpersonal skills, with the ability to engage confidently with local and international visitors, clients and industry stakeholders.
• Proven ability to build, develop and maintain strong business relationships with tour operators, tourism organizations and other key partners.
• Strong leadership and people management skills, with the ability to motivate, coach and develop a customer-facing team.
• Exceptional customer service orientation with a passion for delivering memorable visitor experiences.
• Commercially minded with the ability to identify opportunities to increase visitor numbers, sales and revenue.
• Strong sales and relationship management skills.
• Excellent organizational and planning skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong administrative and reporting skills with a high level of accuracy and attention to detail.
• Ability to work independently, take initiative and drive projects to completion.
• Professional, energetic and self-motivated with a strong sense of accountability.
• Proficient in Microsoft Office.
• Experience within the wine, hospitality, tourism or luxury customer experience sectors will be advantageous.
• Knowledge of the Cape Winelands tourism landscape and industry networks will be advantageous.
• Willingness to work one weekend per month, public holidays and occasional after-hours events as required.

Job Summary:

Customer Experience & Sales

• Lead and support the customer-facing team in delivering exceptional visitor experiences.
• Present premium tastings, tours and pairing experiences to local and international visitors, when needed.
• Drive sales performance across all visitor experiences and retail offerings.
• Identify opportunities to enhance visitor engagement and increase revenue.

Tourism Development & Stakeholder Management

• Develop and maintain strong relationships with tour operators, tour guides, travel agents, destination management companies and tourism organisations.
• Proactively secure new tourism partnerships to increase visitor numbers and international group bookings.
• Conduct site inspections and familiarisation visits for existing and prospective tourism partners.
• Maintain and grow the tourism stakeholder database and ensure regular communication regarding new offerings and events.
• Represent the business at relevant tourism networking events and industry engagements.
  Compile and present monthly tourism and visitor performance reports.

Team Leadership

• Supervise, coach and develop the Brand Home team to ensure high service standards and achievement of sales objectives.
• Manage daily team activities and performance.
• Ensure compliance with company policies, procedures and service standards.

Operations & Administration

• Coordinate bookings, reservations and visitor enquiries.
• Process reservations accurately and timeously.
• Manage general and financial administrative requirements for the business unit.
• Assist with events, promotions and special projects as required.
• Support the smooth day-to-day operation of the KWV Emporium and House of Fire.