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Job Description

• My client (FMCG) based in Randfontein, Johannesburg, is seeking a Human Resources Generalist.

JOB PURPOSE:

• To deploy people management/human resources management processes in line with the human resources functional strategy with a key focus on Employee Relations and Talent Acquisition.

MAIN TASKS INCLUDE:

Employee Relations - Establish and maintain stable employer-employee relations and lead the following processes:

• Management-union forums
• Wage negotiations
• Grievance hearings and Disciplinary hearings
• Incapacity management
• Dispute management: Conciliations, Arbitrations
• Organisational restructuring (where applicable)
• Talent Acquisition - Compile resourcing/staffing plans, recruit, select, place and induct new talent in line with applicable turnaround times, company policies and Employment Equity targets
• HR Administration & Document Control - Implement "Hire to Resign/Retire" administrative transactions and ensure proper record keeping and filing of all activities
• Policy and Procedure Reviews & Implementation - Compile and/or review policies and procedures for further approval and ensure fair and consistent application.
• Job Profiling & Evaluation - Facilitate compilation of job profiles for use during recruitment, job evaluation or any other applicable process
• Organisational Design - Co-ordinate organisational design processes and collaborate with line managers in reviewing and updating organisational structures
• Change Management and Capacity building - Manage change, train and advise employees and managers on human resources processes, policies and procedures
• Reporting - Compile periodic reports on various HR analytics for effective decision making and interventions.
• Contractor Management - Manage service providers and/or hired labour agencies in way that ensures efficiency, effectiveness and compliance to service level agreements and applicable legislation
• Payment processing - Process payments for Human Resources' services and consumables

QUALIFYING ATTRIBUTES:

Qualifications:

• Bachelor's Degree in Human Resource Management, Industrial Psychology, Labour Law or related
• Valid driver's license essential and own reliable car preferred

Experience:

• 5 years' HR generalist experience servicing multiple functions in a manufacturing and multi unionized environment
• Solid working experience in Employee Relations, Talent Acquisition & policy and procedure reviews 

Knowledge:

• HR best practices and Labour law application

Skills:

• Business acumen
• Critical thinking
• Writing
• Influencing
• Supervisory
• Relationship building
• Stakeholder management
• Planning and organising
• Execution
• Communication
• Emotional intelligence
• Conflict resolution
• Facilitation
• Coaching
• Proficiency in MS Excel and Word

Remuneration:

• Market related
• Benefits: Medical aid, pension and provident fund included in cost to company and company mobile phone

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Purpose:

• To lead and coordinate the visitor experience at KWV Emporium and House of Fire by delivering exceptional customer experiences, driving sales growth, and expanding tourism partnerships.
• The role is responsible for leading the customer-facing team, developing relationships with tour operators and tourism stakeholders, increasing visitor numbers, and ensuring the efficient administration and daily operation of the Brand Home.
• Through the growth of tastings, tours, pairings and other experiential offerings, the incumbent will contribute directly to the revenue and profitability of the business unit.

Minimum Requirements:

• Grade 12
• A diploma in Hospitality, Tourism Management or related field.
• Minimum 3-5 years' experience in hospitality, tourism, wine tourism, customer experience or sales, including experience supervising staff and engaging with tourism stakeholders.
• Experience in sales, customer service and administration.
• Proficiency in English, additional languages would be an advantage, especially for interacting with international guests.

Skills Required:

• Excellent communication, presentation and interpersonal skills, with the ability to engage confidently with local and international visitors, clients and industry stakeholders.
• Proven ability to build, develop and maintain strong business relationships with tour operators, tourism organizations and other key partners.
• Strong leadership and people management skills, with the ability to motivate, coach and develop a customer-facing team.
• Exceptional customer service orientation with a passion for delivering memorable visitor experiences.
• Commercially minded with the ability to identify opportunities to increase visitor numbers, sales and revenue.
• Strong sales and relationship management skills.
• Excellent organizational and planning skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong administrative and reporting skills with a high level of accuracy and attention to detail.
• Ability to work independently, take initiative and drive projects to completion.
• Professional, energetic and self-motivated with a strong sense of accountability.
• Proficient in Microsoft Office.
• Experience within the wine, hospitality, tourism or luxury customer experience sectors will be advantageous.
• Knowledge of the Cape Winelands tourism landscape and industry networks will be advantageous.
• Willingness to work one weekend per month, public holidays and occasional after-hours events as required.

Job Summary:

Customer Experience & Sales

• Lead and support the customer-facing team in delivering exceptional visitor experiences.
• Present premium tastings, tours and pairing experiences to local and international visitors, when needed.
• Drive sales performance across all visitor experiences and retail offerings.
• Identify opportunities to enhance visitor engagement and increase revenue.

Tourism Development & Stakeholder Management

• Develop and maintain strong relationships with tour operators, tour guides, travel agents, destination management companies and tourism organisations.
• Proactively secure new tourism partnerships to increase visitor numbers and international group bookings.
• Conduct site inspections and familiarisation visits for existing and prospective tourism partners.
• Maintain and grow the tourism stakeholder database and ensure regular communication regarding new offerings and events.
• Represent the business at relevant tourism networking events and industry engagements.
  Compile and present monthly tourism and visitor performance reports.

Team Leadership

• Supervise, coach and develop the Brand Home team to ensure high service standards and achievement of sales objectives.
• Manage daily team activities and performance.
• Ensure compliance with company policies, procedures and service standards.

Operations & Administration

• Coordinate bookings, reservations and visitor enquiries.
• Process reservations accurately and timeously.
• Manage general and financial administrative requirements for the business unit.
• Assist with events, promotions and special projects as required.
• Support the smooth day-to-day operation of the KWV Emporium and House of Fire.