Brand Representative - Western Cape at Publicis Groupe

KEY RESPONSIBILITIES:

• Develop and expand trusted relationships (internal and external)
• Ensure quality presentation and product demonstration is delivered to the audience
• Handing out of samples
• Act as the key interface between the audience and brand
• Quickly report on and act to resolve any challenges, deal with complaints to maintain trust with all stakeholders
• Prepare regular reports of progress and forecasts to internal and external stakeholders using recommended form of feedback
• Ensure that learners are knowledgeable on the brand/product
• Represent and promote the brand in a professional manner
• Report on market trends and insights

KEY PERFORMANCE AREAS:

Relationships:

• Establish and maintain a professional relationship with all stakeholders (internal & external).
• Ability to engage with the audience on relevant client products.
• Ability to speak and engage with different target audiences and think on their feet to ensure that relevant questions can be answered where and when applicable.
• Build a trust relationship by coming across as approachable to learners and school representatives.

Operational Excellence:

• Ensure KPI’s are met daily, weekly, monthly.
• Respond to all queries and requests timeously.
• Suggest actions to exceed the client expectations and identify opportunities for growth.
• Accountable for the success and execution against the set KPI’s.
• In-directly responsible for all audiences to create an exceptional product experience by demonstrating product knowledge, assessing learner’s needs by actively listening and providing solutions to maximize learner interaction, satisfaction and brand loyalty.
• Confidently display passion with regards to what is being presented and/or demonstrated.
• Manage time effectively and ensure that all appointments are kept to and that external and internal stakeholder’s expectations are met at all times, no exceptions.
• Management of the sampling stock is of utmost importance, seeing that this carries value and must be kept safe and clean at all times.

Reporting:

• Ensure all concerns and/or developments are timeously brought to the attention of your line manager.
• Constantly report back on the prescribed operating system (online capturing system). Capture feedback immediately after each session, before checking out.
• You will be required to report back on the samples handed out at each session and this will be reconciled against the number of learners that you have presented to. Any loss or damaged samples will have to be replaced at the cost of the employee.
• Assets of a high value will be issued to the Brand Representative and must be taken care of and kept in a good condition at all times. Any loss or damage to the assets provided will have to be replaced at the cost of the employee.

Processes:

• Ensure compliance against all internal and external processes, policies and procedures are adhered to.
• Development:
• Demonstrate productivity and self-improvement (online training tools and learning portal).

PREVIOUS WORK EXPERIENCE

Required for Competence:

• Minimum of 1 year’s experience in a sales / training role
• Experience in working in a high pressure, fast paced environment
• Evidence of experience working independently, with little or no supervision 
• Demonstrate the ability to deliver excellent presentation experience and have an ever lasting impact
• Display a professional and ethical behaviour
• Reporting through business online reporting tools

Qualifications

• Matric