Broker Business Development Consultant- KZN at Telesure Investment Holdings (TIH)

Job Purpose

• Build, maintain and enhance relationships with new and existing External Partners and leveraging their partner relationships in order to deliver end-end business results to ensure optimal business development.

Responsibilities

• Broker Relationships Development
• Execute on the Broker sales strategy to achieve targeted financial results by developing and implementing a Broker contact plan to communicate product launches and engage the potential Brokers in relevant sales campaigns to build new relationships. Act as first point of contact for Broker queries and complaints and resolve these, referring complex issues and complaints to the senior managers and ensuring that the customer receives an appropriate and speedy response.
• Broker Customer Service
• Provide a quality service to Brokers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Where relevant, effectively manage the entire Broker's portfolio, including but not limited to sales, leads, closing, cancellations, premium income, and claims ratios in line with business objectives and compliance requirements. Ensure Broker's are continuously up to date with regards to training, products and processes across TIH's entire value chain, in order to drive sales and ensure adherence to business and statutory requirements. Deliver on TCF principles in alignment with regulatory requirements.
• Broker Needs/Experience Research
• Contribute to the understanding of Broker segments, trends, needs, and expectations by reporting and providing feedback on client interactions. Ensure that possible constraints for Brokers are constantly assessed and that ideas for improvement are given to business using fact based evidence to enhance growth and ‘deal making’ opportunities.
• Performance Management
• Deliver new business development sales targets and ensure quarterly targets are met and provide guidance to Brokers/External Partners to ensure sales targets are met. Ensure growth of the entire Broker portfolio by monitoring each Broker's monthly performance by providing them with their portfolio performance stats.
• Data Collection & Reporting
• Produce accurate reports for others by collecting data using pre-set tools, methods and formats and inputting it into standard formats. Generate daily, weekly and monthly tracking report on respective activities.
• Network of Influence
• Participate actively in the development and nurturing of networks and relationships internally and externally by attending all the necessary industry functions.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, competitors, external regulation, and industry best practices through ongoing education, attending events and reading specialist media.
• Operational Compliance
• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination and relevant short term personal lines and business qualifications (e.g. Business Insurance) (Essential); All relevant FAIS requirements (Essential); Relevant CPD accreditation (Essential) B.Com/Higher Diploma or equivalent business related qualification (Advantageous)

Experience

• 3-5 years experience in Broker Account Management environment (Essential); Experience in Financial Services industry (Essential) Experience in Key Account Management (Advantageous). 3 or more years experience in managing a Key Account Management Team (Essential)