Broker Manager (Short-Term Insurance) at TWK Agri

Job Description

• TWK Agri has the following vacancy available: Broker Manager (Short-Term Insurance) within the Financial Services division at Piet Retief, Mpumalanga.

Job Summary

• This role involves managing and growing the short-term insurance portfolio by leading a team of brokers, driving business development, maintaining strong client and insurer relationships and ensuring compliance with industry regulations.
• The Broker Manager plays a key role in achieving financial targets, delivering client satisfaction and supporting the overall success of the short-term insurance division.

Responsibilities and Duties

• Lead, manage and mentor a team of short-term insurance brokers
• Conduct performance reviews, provide feedback and support professional growth
• Set performance targets, monitor progress and ensure compliance with industry standards
• Oversee commission structures and incentives to drive performance
• Identify and pursue new business opportunities to grow the portfolio
• Develop and implement sales strategies with brokers for client acquisition and retention
• Collaborate with marketing and internal teams to enhance market visibility
• Build and maintain strong, long-term client relationships
• Act as point of escalation for complex client queries and ensure timely resolution
• Stay updated on short-term insurance products, pricing, regulations and market trends
• Provide product training and sales support to brokers
• Liaise with insurers to secure competitive offerings and favourable terms
• Monitor portfolio performance, track financial metrics and report to senior management
• Represent TWK Agri at industry events and networking opportunities
• Oversee risk assessment and mitigation processes within the portfolio

Qualifications and Skills

• Bachelor’s degree in business, marketing, risk management or insurance (advantageous)
• RE5, RE1, FAIS credits
• NQF 4/5 in Insurance
• Minimum 5 years’ experience in the short-term insurance industry
• At least 3 years’ managerial experience in broker management
• Strong leadership, business development and client relationship skills
• Comprehensive knowledge of short-term insurance products and regulations
• Proficiency in MS Office Suite
• Bilingual (Afrikaans & English)
• Excellent leadership and mentoring ability
• Strong business development and negotiation skills
• Analytical, resilient and adaptable with high attention to detail
• Team player with excellent communication and problem-solving skills
• Valid driver’s licence (Code 08)
• Willing to travel