Buildings Desktop Assessor at MiWay Insurance Limited

• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

• The Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation. The role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement—all while providing exceptional customer service. The Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.

What will make you successful in this role?

Key Responsibilities

Claims Assessment and Processing

• Evaluate property damage claims via documentation (photos, contractor quotes, reports)
• Confirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs.
• Raise queries with policyholders, brokers, or contractors where information is incomplete or inconsistent.
• Recommend settlement values based on findings and policy terms.

Customer Service

• Communicate clearly with clients regarding claims decisions and progress.
• Maintain a professional and empathetic approach during all interactions.
• Ensure clients feel supported throughout the claims process.

Compliance and Documentation

• Ensure all claims processed comply with regulatory and internal standards.
• Maintain clear, detailed notes and upload all required documents on the claims system.

Collaboration

• Escalate complex or high-value claims to the Team Leader or Technical Assessor
• Liaise with internal teams (e.g., Underwriting, Fraud, Legal) as required.
• Support the assessing team with administrative and technical tasks as needed.

Key Deliverables 

• Achieve targets for claims turnaround time and quality score.
• Ensure accurate, fair, and timely claim decisions.
• Maintain high levels of customer satisfaction.
• Support reduction in claim leakage through detailed analysis and fair assessments
• Contribute to overall claims team performance and improvement initiatives.

Key Competencies 

• Technical Acumen: Understanding of basic construction and insurance claims principles.
• Attention to Detail: High accuracy in reviewing documents and identifying inconsistencies.
• Communication Skills: Clear, empathetic, and professional communication (verbal and written)
• Problem Solving: Ability to analyse evidence and propose fair claim resolutions.
• Customer Focus: Strong commitment to supporting customers through stressful events.
• Time Management: Ability to manage a claims caseload efficiently and meet turnaround expectations.
• Team Collaboration: Willingness to contribute to the broader team's success

Minimum Qualification and Experience Required

• Grade 12/Standard 10/NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields
• 1–2 years experience in insurance claims (preferably property/building-related)
• Basic knowledge of building materials, construction principles, or property assessments
• Exposure to digital claims handling platforms or document-based assessments
• Customer service experience in a call centre or insurance environment is beneficial

Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently