MiWay is a licenced short-term insurer and financial services provider, offering customers a range of non-life insurance products including motor, household, Read more about this company
What will you do?
- Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
- Grade 12/Standard 10/NQF 4/Matric
- Relevant FAIS and RE qualification
Minimum Experience
- Minimum 3 years in the short-term sales environment
Requirements
- Excellent knowledge of Sales and processes
- Must be highly profcient in dealing with clients at all levels
- Excellent adminstrative skills and knoweldge of Microsoft Office
- Proven Sales Track record
- Results oriented
- Excellent communication and leadership skills
- Good attendance record is essential
- Must be reliable
- Self-motivated and desire to excel
- Analytical and organised
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and attention to detail
Knowledge and Skills
- Drive leads and service targets
- Coaching, quality and compliance
- Reporting and communication
- Management of employees
Personal Attributes
- Decision quality - Contributing independently
- Interpersonal savvy - Contributing independently
- Plans and aligns - Contributing independently
- Directs work - Contributing independently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
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Qualification and Experience
- Degree with 10 to 15 years related experience.
What will make you successful in this role?
- Business Contract Management Admin
- Facilitating the re-contracting process for IT services
- Managing the filing process of all contracts
- Administering NDAs for individuals and corporations
- Managing vendor correspondence as required
- Overseeing the approval process for independent contractors
- Vendor Engagement Forum Coordination.
- Coordinating forums and associated meetings, including tracking and reporting attendance confirmations, and preparing meeting documents ,agenda, minutes.
Rate Administration
- Maintaining continuous interaction with relevant stakeholders to ensure sourcing aligns with MSA agreements
- Supporting rate negotiations between clients and suppliers
- Assisting in cost-saving initiatives
RFx coordination
- Assisting in the management of RFI, RFP, and RFQ processes, ensuring compliance with RFx policies
Vendor or Supplier Onboarding
- Collecting necessary documents to ensure vendors are onboarded in accordance with Sanlam’s sourcing policy
B-BBEE Administration
- Ensuring vendors maintain the desired B-BBEE level
- Accurately recording and frequently updating vendors B-BBEE information
Key Deliverables
Strategic Sourcing Plan
- Delivery of an annual sourcing roadmap aligned to business needs.
- Identification of cost-reduction and value-creation opportunities.
Vendor Management Framework
- Implementation of a performance-based vendor management system.
- Quarterly vendor scorecards and business review meetings.
Cost Optimization
- Annualized cost savings targets through supplier negotiations, consolidation, or demand management.
- Transparent reporting of procurement-driven savings to executive leadership.
Contract and SLA Governance
- 100% compliance with contracting standards, SLA documentation, and renewal cycles.
- Standardisation and digitisation of the contract repository.
Compliance and Risk Mitigation
- Full adherence to internal procurement policies, regulatory guidelines, and audit requirements.
- Risk assessments and due diligence processes for all high-risk suppliers.
Leadership and Capability Development
- Ongoing training and mentorship of procurement team members.
- Succession planning and workforce capability development.
- Provide clear direction, support, and motivation to ensure high levels of engagement and productivity.
- Set performance goals, conduct regular reviews, and implement development plans to drive individual and team success.
Knowledge and Skills
- Driving business unit efficiency and target achievement
- Manage partnerships and communication
- Strategic and Operational Call Centre control and reporting
- Budgeting, expense management and audits
- Management of employees
Personal Attributes
- Builds effective teams - Contributing strategically
- Decision quality - Contributing strategically
- Directs work - Contributing strategically
- Business insight - Contributing strategically
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing strategically
- Customer focus - Contributing strategically
- Drives results - Contributing strategically
- Collaborates - Contributing strategically
- Being resilient - Contributing strategically
go to method of application »
- The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Qualification and Experience
What will make you successful in this role?
Minimum Experience
- Minimum 5 years experience in the STI environment
- Minimum 5 years Liabilities and or Recoveries experience, specific to Motor Vehicle Accidents
Deliverables include, but will not be limited to
- Sound knowledge of Motor Vehicle Collisions and Apportionment of Damages Act
- Analytical thinking and strategic objective execution
- Sound knowledge of operations, systems and procedures pertaining to the Legal Department
- Redefining processes and procedures to optimize efficiencies within the Legal Department
- Managing Legal Liability and Recovery Ratios
- Ensure efficient service quality standards to clients, brokers and third parties
- Strong administration and reporting skills
Risk Management
- Quality, compliance and accreditation
- Ability to apply Business Rules and Processes
- Services Knowledge
- People management
Objectivity
Competencies Required
- Ability to multi-task and work under pressure
- Ability to reach set targets
- Ability to analyze merits correctly
- Ability to argue merits and apportionments
- Written and verbal communication skills
- Continues improvement and efficiencies
- Relationships and networking
- Self-motivated and inspire others
- Problem solving skills and solution oriented
- Managing and coping with stress and setbacks
- Delivering results and target orientation
- Commitment to personal and team goals
Professionalism
- Excellent administration skills
- Must be highly proficient in dealing with clients at all levels
Self-disciplined
- Good organization abilities
Knowledge and Skills
- Assists with claims administration
- Assists with claims settlements
- Operate within claims guidelines and compliance
Personal Attributes
- Self-development - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Communicates effectively - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Drives results - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
go to method of application »
- The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Qualification and Experience
What will make you successful in this role?
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
Deliverables include, but will not be limited to
- Quality orientated and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal & and written)
- Able to work flexible hours
- Customer focused
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
Competencies Required
Knowledge and Skills
- Record keeping; filing and maintenance of databases
- Data Collection and processing of transactions
Reporting and Administration
- Quality; compliance and accreditation
- Business Process
- Services knowledge
Personal Attributes
- Communicates effectively - Contributing dependently
- Demonstrates self-awareness - Contributing dependently
- Plans and aligns - Contributing dependently
- Optimises work processes - Contributing dependently
Build a successful career with us
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Being resilient - Contributing dependently
- Collaborates - Contributing dependently
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Drives results - Contributing dependently
Deadline to apply: 12 June 2025.
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What will you do?
- Take s step up and form part of the dynamic Sales Management Team. In these changing times, you will need to take control and stay calm! You will be responsible for achieving set sales targets, coaching, motivating and manging the Affiliates team. The General Manager will also be responsible for improving effciency and increasing departmental profits.
Minimum Qualification Required
- Grade 12/Standard 10/?NQF 4
- Management Qualification
- Completed FAIS credits will be beneficial
Minimum Experience Required
- Must Currently be in a Senior Sales Supervisory role.
- 3-5 Years Management exprience.
- Proven Sales Supervisory track record.
- Solid understanding of Sales system and applicable processes.
Knowledge and Skills
- Driving sales and profitability
- Manage partnerships and communication
- Strategic and Operational Call Centre control and reporting
- Budgeting, expense management and audits
- Management of employees
Personal Attributes
- Builds effective teams - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
- Business insight - Contributing through others
go to method of application »
- The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
- Responsible for the assessing and processing of claims. May supervise other Non-Motor Assessors. May also investigate repair and settlement of claims.
Qualification and Experience
- Grade 12 with 1 to 2 years related experience.
- What will make you successful in this role?
Key Responsibilities
On-Site Claims Assessment and Reporting
- Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
- Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
- Take detailed notes, photographs, and measurements as part of the field report.
- Engage with policyholders, builders, or contractors to clarify details and verify estimates.
- Produce accurate reports and make recommendations on claim settlements in line with policy cover.
Customer Service
- Interact with clients during site visits in a professional and empathetic manner.
- Clearly explain assessment outcomes, next steps, and answer any queries.
- Ensure policyholders feel supported and informed throughout the claims process.
Compliance & Documentation
- Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
- Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.
Collaboration
- Work closely with internal assessors, claims handlers, and technical teams.
- Escalate complex or high-value claims for peer review or senior input.
- Provide expert guidance or second opinions to the wider claims team where required.
Deliverables
- Conduct on-site assessments within SLA and travel guidelines.
- Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
- Maintain high levels of client satisfaction.
- Contribute to cost-effective claims resolution and reduction of claims leakage.
- Uphold a professional company image during all field visits.
Competencies
- Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
- Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
- Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
- Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
- Customer Focus: Committed to supporting clients through property-related loss events.
- Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
- Team Collaboration: Cooperative approach with claims colleagues and external stakeholders
Knowledge and Skills
- Assessing and processing of claims
- Manage settlement of claims
- Reporting and Administration
- Basic Client engagements and consultations
Personal Attributes
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently
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What will you do?
- Responsible for contacting clients according to specified campaigns. May provide customers with essential and information regarding products and services. Predictive dialing may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum Qualification
- Grade 12/Standard 10/NQF 4
- Regulatory Exam (RE)
- FAIS
- Class Of Business
Minimum Experience
- 2 Years of Call Centre Sales Experience
Deliverables
- Being Punctual
- Persuading both existing and non-existing MiWay Clients to purchase our Value Added Products.
- Optimizing each lead/call received
- Maintaining a high productivity level daily & monthly
Knowledge and Skills
- Undertake Outbound Tele-Sales
- Service inbound client queries, requests
- Administration and processing
- Quality, Compliance and Accreditation
Personal Attributes
- Communicates effectively - Contributing dependently
- Situational adaptability - Contributing dependently
- Action orientated - Contributing dependently
- Persuades - Contributing dependently
go to method of application »
- The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
- The Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation. The role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement—all while providing exceptional customer service. The Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.
What will make you successful in this role?
Key Responsibilities
Claims Assessment and Processing
- Evaluate property damage claims via documentation (photos, contractor quotes, reports)
- Confirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs.
- Raise queries with policyholders, brokers, or contractors where information is incomplete or inconsistent.
- Recommend settlement values based on findings and policy terms.
Customer Service
- Communicate clearly with clients regarding claims decisions and progress.
- Maintain a professional and empathetic approach during all interactions.
- Ensure clients feel supported throughout the claims process.
Compliance and Documentation
- Ensure all claims processed comply with regulatory and internal standards.
- Maintain clear, detailed notes and upload all required documents on the claims system.
Collaboration
- Escalate complex or high-value claims to the Team Leader or Technical Assessor
- Liaise with internal teams (e.g., Underwriting, Fraud, Legal) as required.
- Support the assessing team with administrative and technical tasks as needed.
Key Deliverables
- Achieve targets for claims turnaround time and quality score.
- Ensure accurate, fair, and timely claim decisions.
- Maintain high levels of customer satisfaction.
- Support reduction in claim leakage through detailed analysis and fair assessments
- Contribute to overall claims team performance and improvement initiatives.
Key Competencies
- Technical Acumen: Understanding of basic construction and insurance claims principles.
- Attention to Detail: High accuracy in reviewing documents and identifying inconsistencies.
- Communication Skills: Clear, empathetic, and professional communication (verbal and written)
- Problem Solving: Ability to analyse evidence and propose fair claim resolutions.
- Customer Focus: Strong commitment to supporting customers through stressful events.
- Time Management: Ability to manage a claims caseload efficiently and meet turnaround expectations.
- Team Collaboration: Willingness to contribute to the broader team's success
Minimum Qualification and Experience Required
- Grade 12/Standard 10/NQF 4
- Relevant qualifications in building surveying, construction management, or insurance-related fields
- 1–2 years experience in insurance claims (preferably property/building-related)
- Basic knowledge of building materials, construction principles, or property assessments
- Exposure to digital claims handling platforms or document-based assessments
- Customer service experience in a call centre or insurance environment is beneficial
Knowledge and Skills
- Assessing and processing of claims
- Manage settlement of claims
- Reporting and Administration
- Basic Client engagements and consultations
Personal Attributes
- Interpersonal savvy - Contributing independently
- Decision quality - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently
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Role Purpose
- This role exists to lead and deliver high-impact actuarial initiatives focused on improving operational efficiency across key parts of the business, particularly in Claims, Telematics, and Procurement. The successful candidate will oversee an actuarial team and drive technical and strategic initiatives from conception through implementation, working closely with operational departments, legal, and external providers.
This position offers an opportunity to blend strong actuarial, technical, operational, and strategic thinking to generate tangible business value.
Key Responsibilities
Team Management and Development
- Manage and provide mentorship, guidance, and technical oversight to a team of actuarial analysts and data specialists.
- Foster accountability, consistency, and continuous delivery within the team.
- Promote a culture of ownership, innovation, and business impact.
- Manage stakeholders across multiple departments to ensure delivery momentum on complex, cross-functional projects.
Operational Efficiency and Claims Initiatives
Lead projects focused on cost optimisation and operational enhancements, such as:
- Procurement effectiveness tracking and analytics.
- Improve and streamline internal operational processes.
Telematics and SVR (Stolen Vehicle Recovery) Oversight
Drive and monitor value delivery in the telematics space, including:
- Managing relationships with fixed device tracking and SVR providers,
- Optimising lead generation, recovery performance, and guarantee recoveries,
- Building and maintaining robust data environments and SLAs.
Operational Reporting and Analytics
- Develop advanced reporting and monitoring tools to track KPIs, capacity, and performance.
- Automate management dashboards and tools for departments like Claims, Client Servicing, and Procurement.
- Build operational models for staffing, budgeting, and strategic planning.
Innovation and Strategic Enablement
- Design and implement models and tools to enhance operational efficiency and surface actionable insights, including provider scorecards and internal web-based applications.
- Lead and scale machine learning and predictive modeling initiatives focused on delivering tangible business value.
- Collaborate with cross-functional teams to scope, prototype, and deploy innovative actuarial solutions.
Pricing Relevance and Technical Leadership
- Apply deep technical understanding of short-term insurance pricing, including GLMs and non-linear modeling techniques.
- Collaborate with the Pricing team by reviewing and advising on model builds and enhancements, ensuring alignment with operational and strategic priorities.
- Ensure that solutions and initiatives within Operational Efficiencies take pricing structures and risk differentiation into account.
- Use your pricing knowledge to help bridge gaps between technical models and real-world business application, particularly in areas like claims cost management, procurement strategy, and telematics-based value extraction.
Contracting, Legal and SLA Management
- Engage with Legal to draft, amend, and apply SLAs, ensuring contractual terms are practical, enforceable, and aligned with operational realities.
- Manage performance conversations with external providers and ensure alignment to KPIs and contractual obligations.
Key Skills and Attributes
- Strong understanding of the short-term insurance value chain end-to-end, with a particular focus on Claims and Pricing.
- Extensive experience in GLMs, statistical modeling, and machine learning.
- Strong ability to prioritise projects based on business value, with the confidence to push back on low-impact initiatives and focus the team’s efforts on high-value opportunities.
- Proven ability to identify business problems, design pragmatic technical solutions, and implement them.
- Excellent SQL (SQL Server, Oracle) and R/R Shiny skills, with the ability to create automated and robust solutions.
- High attention to detail, with the ability to connect seemingly unrelated operational dots to create innovative solutions.
- Strong stakeholder management across business, legal, and external providers.
- Excellent verbal and written communication skills, able to communicate with both executives and operational teams.
- Sound understanding of actuarial and operational best practices in short-term insurance.
- Self-motivated, dependable, and delivery-focused.
Qualifications
- Bachelor’s degree in Actuarial Science (minimum requirement).
Experience
- Nearly or newly qualified actuary preferred.
- Minimum of 5–7 years of actuarial experience in short-term insurance.
- Prior experience in managing actuarial professionals is essential.
- Strong exposure to both technical modelling and business implementation essential.
- Proven record of delivering cross-functional or operational improvement initiatives.
Software and Technical Tools
- SQL (SQL Server and/or Oracle) – required
- R and R Shiny – required
- Python – advantageous
- Web-based reporting and dashboarding tools – advantageous
- Familiarity with deployment or implementation coordination with IT/development teams – advantageous
Knowledge and Skills
- Actuarial Problem Solving
- Issues management
- Business knowledge
- Business analysis
Personal Attributes
- Self-development - Contributing independently
- Interpersonal savvy - Contributing independently
- Nimble learning - Contributing independently
- Tech savvy - Contributing independently
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
go to method of application »
- This role exists to support the delivery of actuarial projects aimed at improving operational efficiency within Claims, Telematics, and Procurement. The successful candidate will perform detailed data analysis, develop technical models, and assist in the creation of reporting tools that enable effective decision-making and operational improvements. This position offers a strong foundation for actuarial development in a dynamic, business-focused environment.
Key Responsibilities
Data Analysis and Technical Support
- Extract, clean, and analyse large datasets from various operational and external sources to support efficiency initiatives.
- Develop and maintain actuarial models, including GLMs and other statistical techniques.
- Assist in automating routine reporting tasks and updating management dashboards.
Operational Reporting and Monitoring
- Build and update operational KPI reports and performance tracking tools across Claims, Telematics, and Procurement.
- Support the design and rollout of automated reporting solutions to improve data accessibility and timeliness.
Project Delivery Support
- Work closely with the Actuarial Manager and cross-functional teams to deliver projects focused on cost optimisation and operational improvements.
- Document analysis, findings, and recommendations clearly and effectively for stakeholders.
- Help coordinate data and information flows between actuarial, operational, and external teams.
Technical Development and Learning
- Stay up to date with emerging actuarial techniques and operational best practices.
- Participate in continuous learning and contribute to process improvements.
Stakeholder Collaboration
- Assist in managing internal and external data provider relationships by providing timely analysis and updates.
- Support communication with operational teams to ensure alignment and clarity of project objectives.
Key Skills and Attributes
- Strong analytical skills with attention to detail and data integrity.
- Ability to apply statistical and actuarial methods to real-world operational challenges.
- Good programming skills, particularly in SQL and R; Python knowledge is a plus.
- Effective verbal and written communication skills; able to present complex data simply.
- Eagerness to learn and develop actuarial and business skills.
- Team player with a proactive, self-motivated attitude.
- Comfortable working in a dynamic, cross-functional environment with competing priorities.
Qualifications
- Bachelor’s degree in Actuarial Science.
Experience
- At least 3 years of actuarial experience, preferably within short-term insurance.
- Exposure to GLMs, statistical modelling, and data analytics is required.
- Familiarity with short-term insurance concepts and operational processes preferred but not essential.
- Experience working with data extraction and transformation using SQL preferred.
Software and Technical Tools
- SQL (SQL Server and/or Oracle) – required
- R and R Shiny – required
- Python – advantageous
- Excel with advanced formula and pivot table skills – required
- Familiarity with data visualization tools and reporting dashboards – advantageous
Knowledge and Skills
- Actuarial Problem Solving
- Issues management
- Attention to detail and accuracy
Personal Attributes
- Self-development - Contributing independently
- Interpersonal savvy - Contributing independently
- Nimble learning - Contributing independently
- Tech savvy - Contributing independently
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
Method of Application
Use the link(s) below to apply on company website.
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