Complaints Officer at National Credit Regulator (NCR)

Requirements:

• The successful candidate must have a degree / diploma in Compliance, Finance or Legal.
• At least 2 years’ experience in a Regulatory / Credit industry.
• Experience in complaints / dispute resolution processes will be an added advantage.

Duties:

• Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act.
• Implementation of internal complaints handling policies and procedures.
• Provide and maintain a high level of quality work.
• Report writing.
• Maintain good relations with internal and external key stakeholders.
• Participating in team activities aimed at improving customer satisfaction and departmental performance.

Knowledge:

• National Credit Act.
• Complaints resolution processes.

Skills:

• Computer literacy.
• Strong personal skills.
• Team Player.
• Excellent written and verbal communication skills.
• Administrative and organisational skills.
• Ability to work under immense pressure.
• Conflict resolution and negotiation skills.
• Results driven.