On-the-Road Buildings Assessor KZN at MiWay Insurance Limited

• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

• Responsible for the assessing and processing of claims.  May supervise other Non-Motor Assessors. May also investigate repair and settlement of claims.

Qualification and Experience

• Grade 12 with 1 to 2 years related experience.
• What will make you successful in this role?

Key Responsibilities

On-Site Claims Assessment and Reporting

• Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Take detailed notes, photographs, and measurements as part of the field report.
• Engage with policyholders, builders, or contractors to clarify details and verify estimates.
• Produce accurate reports and make recommendations on claim settlements in line with policy cover.

Customer Service

• Interact with clients during site visits in a professional and empathetic manner.
• Clearly explain assessment outcomes, next steps, and answer any queries.
• Ensure policyholders feel supported and informed throughout the claims process.

Compliance & Documentation

• Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
• Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

Collaboration

• Work closely with internal assessors, claims handlers, and technical teams.
• Escalate complex or high-value claims for peer review or senior input.
• Provide expert guidance or second opinions to the wider claims team where required.

Deliverables 

• Conduct on-site assessments within SLA and travel guidelines.
• Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
• Maintain high levels of client satisfaction.
• Contribute to cost-effective claims resolution and reduction of claims leakage.
• Uphold a professional company image during all field visits.

Competencies 

• Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
• Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
• Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
• Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
• Customer Focus: Committed to supporting clients through property-related loss events.
• Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
• Team Collaboration: Cooperative approach with claims colleagues and external stakeholders

Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently