Business Analyst (CPT) at Santam Insurance

The role

• The Group Procurement team within Shared Services has an opportunity for a Business Analyst based in Bellville, Cape Town. This role supports the Sanlam/Santam Group and will play a key part in establishing and operating the centralised Group Procurement Department to deliver efficient, compliant and high‑quality procurement services

What will you do?

• Group Procurement requires a Business Analyst with procurement-related experience and understanding to assist with the planning, design, development and rollout of efficient business, procurement and operational systems that support organisational functions and processes across the Sanlam Group.

What will make you successful in this role?

• Provide support with business stakeholders to identify procurement-related challenges, improvement opportunities, and areas requiring strategic intervention.
• Collaborate with stakeholders to address business issues and formulate optimal procurement‑focused solutions.
• Contribute to the conceptual development of initiatives, including solution proposals and the preparation of inputs for business case development.
• Support the clarification of business requirements, development of user stories, and preparation of specifications.
• Analyse and deconstruct relevant business processes to understand operational impacts across the organisation.
• Provide support in procurement system design activities and user acceptance testing where required.
• Ensure that implemented solutions align with agreed business expectations and quality standards.
• Participate in quality assurance processes, user acceptance testing, and system adoption activities.
• Investigate production incidents and change requests, working with development teams to identify and implement appropriate resolutions.
• Collaborate with internal stakeholders across Group Procurement, as well as with change management, SGT, training, design, development, and testing teams.
• Adhere to organisational policies, procedures, standards, and methodologies.

Qualification and experience

• Degree related to business analysis and information systems e.g. B. Com
• Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution
• 3 - 5 years’ experience as Business Analyst e.g. CBAP will be advantageous in Financial service or procurement environment
• Experience with working in an agile environment e.g. Scrum, managing product backlogs and writing user stories
• Experience in the use of software and process modeling methodologies and tools including experience working in SAP/ JDE
• Experience in workshop facilitation and communication with stakeholders both internal and external
• Experience in the use of project management techniques and methodology advantageous
• Experience in the insurance industry regulatory and compliance environment advantageous
• Experience in reverse‑engineering business processes and systems to identify operational gaps, dependencies, and improvement opportunities.
• Delivering results and meeting customer expectations

Skills

• Strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Thorough knowledge and understanding of business, process and technology environments
• Effective communication skills, both written and verbal
• Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
• High confidence, self-driven individual who can remain calm and focused under pressure. Ability to manage own workload and timelines
• Ability to effectively deal with conflict situations
• Ability to be organized while working in a complex, fast-paced and dynamic environment
• Ability to work independently and collaboratively

Competencies

• Collaborates
• Drives Results
• Cultivates Innovation
• Flexible and Adaptable
• Client Focus
• Business Analysis
• Trend Analysis
• Research
• Reporting and Administration