Business Analyst - Enterprise Asset Management at RCL Foods

Job Description    
RCL FOODS is seeking a Business Analyst (Enterprise Asset Management) to join our Group Services IT Division. The role will be based in Malelane and report to the Applications Manager. RCL FOODS is looking for an assertive individual with a strong knowledge of business processes.

RCL FOODS entrusts the Business analyst to work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.
Minimum Requirements    

• Degree in Information Technology / B Eng
• Minimum of—4-8 years’ experience within the relevant business function or information technology environment
• Demonstrated success in managing projects relating to superior performance and continuous improvement
• Valid Code EB drivers' license

Duties & Responsibilities    
SAP End-User Support

• Assist end users to resolve SAP Enterprise Asset Management (EAM) related issues across the RCL FOODS Sugar and Milling Business.(3 manufacturing mills,MSP, Agri, Civil, Transport)
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts to resolve technical SAP issues related to Enterprise Asset Management (EAM).
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required
• Analyze reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within EAM.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and IT to ensure the implementation of identified system enhancements for EAM.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realisation of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.
• Assist users and business during specific peak times for the EAM calendar (I.e off crop planning for the Mills)

SAP User Profile Maintenance

• Communicate with GRC team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Conduct regular system compliance audits for the SAP EAM.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate reports for SAP EAM as requested by the Business.
• Maintain and proactively enhance reports.
• Work with the Business and BI team to ensure EAM Dashboard (KPI reporting ) is develop and business processes supports the KPI measurements

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of SAP EAM, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.
• Understand the interface to SAP Document management, Maxivera and MS Projects and assist business in resolving issue around the use of these software packages

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self- development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others utilizing available training opportunities.
• Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.