Business Analyst IT Digital Prod Dev TCA at Toyota

• The IT Business Analyst will be responsible for bridging the gap between business needs and technology solutions. Their expertise in understanding business workflows and translating them into functional specifications, user stories and requirements artefacts will be essential in driving successful software development and technology implementation projects. The role is pivotal in optimizing business operations and ensuring that technological solutions meet the needs of both internal teams and customers.

KEY PERFORMANCE AREAS:

• Contributing to and driving continuous process improvement initiatives to meet business needs.
• Working closely with multiple stakeholders to gather, analyze and define current business processes and requirements including, but not limited to:
• Requirements Gathering: Conduct interviews, workshops, and surveys to identify business needs and translate them into functional and non-functional requirements.
• System Analysis & Design: Analyze existing IT systems, data structures, and workflows to identify opportunities for improvements, automation, or efficiency gains.
• Documentation: Create detailed documentation, including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process flowcharts (UML, BPMN).
• Stakeholder Management: Act as a liaison between business stakeholders, technical teams, and vendors to ensure project alignment.
• Testing, Training & Implementation: Assist with User Acceptance Testing (UAT), define test cases, and support the implementation of new systems through training and “go-live” initiatives.
• Project Coordination: Support project managers by defining project scope, goals, and deliverables
• Supporting the Project Manager in delivering the project plan on time and on budget.
• Ensuring requirements issues are tracked, reported, and resolved in a timely manner.
• Facilitate communication with internal colleagues and stakeholders as to how to better the service offering.
• Regularly audit the quality assurance practise and contribute towards constant improvement in this capability.
• Create healthy relationships with business partners, and work in tandem with them to boost integration
• Frequently identify the common sources of technical problems and provide solutions to rectify these issues.
• Assist the internal team with implementing recommended product changes.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) in IT, Business Development, Business Analytics or related field.
• Technical Skills: Familiarity with Software Development Life Cycle (SDLC) methodologies (Agile, Scrum, Waterfall), data analysis using SQL, Excel, and tools like Microsoft Visio, Jira/ADO, or Confluence.
• Analytical Skills: Strong ability to analyse complex data and business processes.
• Soft Skills: Excellent communication (written/verbal), interpersonal, problem-solving, and negotiation skills. Strong experience when it comes to both analytical thinking and problem-solving.
• Excellent time management and organisational skills.
• Excellent Analytical and Technical skills that are focused on a Quality and Delivery mindset. 

COMPETENCIES & IMPORTANT DIMENSIONS:

• Innovative ideas
• Appropriate judgment
• Decision-making
• Perseverance
• Prioritization and allocation of resources
• Establishing framework and systems for management
• Appropriate evaluation and feedback