At Werkie, we are passionate about connecting top talent with businesses seeking excellence. Our mission is to help our clients grow by providing them with qualified, trusted candidates who can support and strengthen their business goals. Our vision is to be the leading recruitment partner in the industry, known for our commitment to quality, integrity, and ...
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Our client was built from the ground up to deliver a complete solution for the complex needs of companies requiring world-class customer service without building their own solution. We are seeking a highly skilled and motivated Business Analyst to join our team at the Pretoria office. The successful candidate will play a critical role in enhancing and supporting our loan management product, working closely with our international client base.
This role requires availability during USA Central Time Zone business hours and a willingness to travel to the United States for client meetings and project deployments.
Key Responsibilities:
Client Liaison: Understanding the needs, requirements, and challenges of International Clients.
Requirements Gathering: Conduct detailed business analysis to gather functional and non-functional requirements, ensuring alignment with client expectations and business objectives.
Solution Design: Collaborate with the product development team to design solutions that meet client requirements. Translate business needs into technical specifications and user stories.
Process Improvement: Identify areas for process improvement within the loan management product, recommending and implementing solutions to enhance efficiency and user satisfaction.
Project Management: Manage project timelines, deliverables, and client communications to ensure successful project execution and delivery.
Quality Assurance: Work with the QA team to develop and execute test plans, ensuring the loan management product meets high-quality standards.
Training and Support: Provide training and support to clients, helping them effectively utilize the loan management product. Conduct workshops and create user documentation as needed.
Travel: Be prepared to travel to the United States for client meetings, training sessions, and project implementations as required.
Minimum Requirements:
Education: Bachelor’s degree in Informatics, Business Administration, Finance, Information Technology, Industrial Engineering or a related field.
Experience: Minimum 5 years of experience as a Business Analyst, preferably within the financial services or software development industries.
Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in business analysis tools and methodologies.
Experience with loan management systems or financial software is a plus.
Ability to work independently and as part of a team.
Detail-oriented with a strong commitment to quality.
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