Business Analyst at MiWay Insurance Limited

What will you do?

• You will be responsible for identifying business needs, analyzing processes, and providing data-driven solutions to improve efficiency, performance and profitability.

Minimum Qualification

• Grade 12/Standard 10/NQF 4
• Degree in Business Administration would be advantageous 

Minimum Experience

• Minimum of 3 years experience in business analysis, preferably within a sales or call center environment.
• Experience in short-term insurance industry is highly desirable 

Deliverables

Process Mapping and Documentation:

• Engage with team leaders and department heads to document end-to-end processes.
• Develop detailed process maps using standardized methodologies and tools.
• Maintain and update process documentation to reflect changes.

Analysis and Efficiency identification:

• Conduct thorough analysis of mapped processes to identify bottlenecks, redundancies and inefficiencies.
• Use data and metrics to quantify the impact of identified inefficiencies.
• Collaborate with stakeholders to develop recommendations for process improvements.

Stakeholder Engagement and Communication:

• Facilitate workshops and interviews to gather information and validate process maps.
• Clearly present findings and improvement recommendations to management and relevant stakeholders.

Continuous Improvement

• Stay abreast of industry trends and best practices in business analysis and sales operations.
• Advocate for a culture of continuous improvement within the call center.