New Jobs at MiWay Insurance Limited

What will you do?

• You will be responsible for identifying business needs, analyzing processes, and providing data-driven solutions to improve efficiency, performance and profitability.

Minimum Qualification

• Grade 12/Standard 10/NQF 4
• Degree in Business Administration would be advantageous 

Minimum Experience

• Minimum of 3 years experience in business analysis, preferably within a sales or call center environment.
• Experience in short-term insurance industry is highly desirable 

Deliverables

Process Mapping and Documentation:

• Engage with team leaders and department heads to document end-to-end processes.
• Develop detailed process maps using standardized methodologies and tools.
• Maintain and update process documentation to reflect changes.

Analysis and Efficiency identification:

• Conduct thorough analysis of mapped processes to identify bottlenecks, redundancies and inefficiencies.
• Use data and metrics to quantify the impact of identified inefficiencies.
• Collaborate with stakeholders to develop recommendations for process improvements.

Stakeholder Engagement and Communication:

• Facilitate workshops and interviews to gather information and validate process maps.
• Clearly present findings and improvement recommendations to management and relevant stakeholders.

Continuous Improvement

• Stay abreast of industry trends and best practices in business analysis and sales operations.
• Advocate for a culture of continuous improvement within the call center.   

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4  
• RE will be beneficial  

Minimum Experience

• Minimum 3 years claims experience.  
• Minimum 5 years in the STI environment  
• Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential

Responsibilities:

• Register claims and appoint assessors.
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement.
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated.
• Provide thorough and timeous feedback to the relevant parties.
• Complaint’s resolution

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Role description

• Dealing with Multi-claimants clients 
• Processing claims requests (calling and cancelling policies for Fraud, Dishonesty, and total loss).
• Processing premium prejudice requests. 
• Processing refunds requests.
• Upsell MiWay’s value added products.  

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• RE 5  
• FAIS 

Minimum Experience

• Minimum 3 years of Call Centre and administrative experience 
• Minimum 2 years in the STI environment
   

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• B Admin (Optional) 

Minimum Experience

• Minimum 1 - 2 year’s experience in claims administrative role. 
• Minimum 1 – 2 year’s experience in Claims Web and App Chats will be beneficial. 

Deliverables include, but will not be limited to

• Through good digital communication, chat with our valued clients via WhatsApp, Web and MiWay Apps. 
• Comprehensive feedback to clients on all Claims-related queries to ensure that all needs are met at first interaction.
• Escalate any claims to the relevant claims group business units, should you not be able to do first-chat resolution. 
• Offer clients any assistance to operate or lodge claims on our digital platforms. 
• All the above needs to be completed under the set service level targets, while ensuring you do not cause complaints in your interactions with our clients. 
• You will be required to offer the utmost world-class service that deserves logged compliments from our clients, where targets will be set to be reached. 
• In every interaction all the MiWay values, care, integrity, innovation and collaboration are to be observed. 

The above deliverables will require the candidate to have the following attributes

• Must be highly proficient in dealing with clients digitally
• Ability to multitask and cope with pressure
• Good communication skills
• Excellent administrative skills
• Organized
• Professional 
• Self-disciplined and time management orientated 
• Self-motivated
• Target driven 
• Attention to detail
• Customer-centric  
• Team Player
• Accountability (must be able to establish procedures to monitor that which has been promised and delivered)