Claims Web/App Advisor at MiWay Insurance Limited

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• B Admin (Optional) 

Minimum Experience

• Minimum 1 - 2 year’s experience in claims administrative role. 
• Minimum 1 – 2 year’s experience in Claims Web and App Chats will be beneficial. 

Deliverables include, but will not be limited to

• Through good digital communication, chat with our valued clients via WhatsApp, Web and MiWay Apps. 
• Comprehensive feedback to clients on all Claims-related queries to ensure that all needs are met at first interaction.
• Escalate any claims to the relevant claims group business units, should you not be able to do first-chat resolution. 
• Offer clients any assistance to operate or lodge claims on our digital platforms. 
• All the above needs to be completed under the set service level targets, while ensuring you do not cause complaints in your interactions with our clients. 
• You will be required to offer the utmost world-class service that deserves logged compliments from our clients, where targets will be set to be reached. 
• In every interaction all the MiWay values, care, integrity, innovation and collaboration are to be observed. 

The above deliverables will require the candidate to have the following attributes

• Must be highly proficient in dealing with clients digitally
• Ability to multitask and cope with pressure
• Good communication skills
• Excellent administrative skills
• Organized
• Professional 
• Self-disciplined and time management orientated 
• Self-motivated
• Target driven 
• Attention to detail
• Customer-centric  
• Team Player
• Accountability (must be able to establish procedures to monitor that which has been promised and delivered)