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  • Posted: Nov 12, 2021
    Deadline: Not specified
  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilful ...
    Read more about this company


    Business Analyst

    Who are we? 
    SanlamConnect is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly.  We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.  Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

    What will you do?

    The role of the Business Analyst is to ensure the smooth and effective running the Sanport system, related processes, relevant tools and applications, the ease of use of these relevant tools, processes and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience - as well as the end-user customer’s experience. The role is also responsible to reduce and prevent any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested. The role also manages and take ownership of allocated projects and tasks, as well as assigned resources.

    What will make you successful in this role?

    • Identify & define business requirements for new business models or changes to existing models, including application requirements, Business Requirements Specification (BRS) & test cases

    • Analyse & design new business processes 

    • Define & design changes to existing processes as required & ensure integration of changes into process environment 

    • Work with the SanlamConnect Business Solutions Manco, architects, partners & other team members to define non-functional requirements (including metrics & performance goals) for the application

    • Participate in transitioning the requirements to systems analysts & designers, and ensure a clear & complete understanding of the requirements

    • Document these requirements and designs

    • Participate in quality management reviews throughout the SDLC to ensure requirements are fulfilled

    • Perform testing to ensure that business requirements have been met

    Qualification and experience

    • Relevant diploma or degree 

    • Business Analyst qualification will be advantageous

    • Website design and maintenance experience will be advantageous

    • Understanding of SQL database design and architecture

    • At least 5-7 years related business analyst experience within the Financial Services industry

    Knowledge and skills

    • A good understanding of D365 and the different areas or modules 

      • The following knowledge is preferable:

        • Basic understanding of Canvas Apps

        • Basic understanding of Model-Driven Power Apps

        • Basic understanding of Power Automate (Previously called MS-Flow)

        • Good understanding of the CDS (Common Data Service)

        • Good understanding of data modelling (e.g. ERD)

      • Configuration of D365 (data structures, building form, workflow and business rules)

      • Creating, Exporting and Importing of Solutions

      • Good understanding of the different methods of Data integration between D365 and other systems

      • A good understanding of how to extend D365 through configuration as well as customisation via the API's

    • MS: Office (Excel, Word, PP)

    • Sound financial services industry knowledge and understanding of the context

    • Understanding of policy services systems

    • Claims, Portfolio etc. understanding of how these systems integrate with one another

    • Understanding of web services etc.

    • Understanding of system architectures (i.e.:  Web based architecture)

    • Business and functional process specifications

    • Business/technical process mapping

    • Understanding of Financial Services sales processes

    • Basic Financial Product knowledge / Product life cycle knowledge

    • A good understanding of the system development life cycle 

    • Financial needs analysis tools knowledge and experience.

    Core competencies

    • Customer Focus 

    • Collaborates

    • Cultivates Innovation 

    • Drives results

    • Being resilient 

    Personal attributes

    • Action orientated

    • Focus on quality

    • Communicates Effectively

    • A technical (systems) mindset

    • Conceptual and analytical thinking abilities

    • Able to influence and gain commitment from stakeholders and partners

    • Quality and accuracy orientation

    • High adherence to work standards

    • Structured, organised and good planning

    • Able to work with data complexity (especially financial and accounting data)

    • Adaptable and flexible to change

    • High energy levels and action orientation

    • Excellent communication skills (verbal and written)

    • High regard for continuous improvement, growth, and self-development

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 


    Closing date: 18 November 2021

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Our commitment to transformation

    The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

    Method of Application

    Interested and qualified? Go to Sanlam on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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