Business Analyst at Tetrad Group

Responsibilities will include but not be limited to:

• Perform Jira project admin, create and audit projects as well as ticket availability.
• Document processes.
• Audit work logs.
• Track resource usage and capacity.
• Manage and update templates used in projects
• Create reports for management meetings 
• Assist in refining and adjusting processes 
• General assistance to project managers 
• Assist Scrum Master and Product Owners to move work items forward 
• Assist with blockers 
• Attend project meetings with Senior Management
• Ensure agile processes are followed
• Frame and perform qualitative and quantitative analyses to understand performance, identify issues, pinpoint root causes, and propose changes that can impact how the organisation connects with customers
• Perform data analysis using analytical tools e.g. Tableau and Excel
• Support the definition and improvement of key performance metrics
• Develop strategies and solutions for data visualisation to enable the organisation to implement optimally
• Lead multiple initiatives concurrently and maintain responsibility for project management, analysis, strategy development, implementation, training, and adoption
• Investigate data issues, perform investigation analyses, propose and complete solutions
• Translate business needs into technical requirements, improve process flows, participate in solution design and perform user acceptance testing
• Develop presentations for leadership related to planning or performance
• Partner effectively with cross-functional teams
• Identify improvement opportunities related to process or system-based challenges

Qualification and certification requirements:

• Completed degree in Computer Science/Software Engineering/Information Technology or equivalent.
• Relevant Salesforce certification is a requirement.
• Agile methodologies
• Jira project administration

 
Experience requirement:

• Minimum 2 years experience in business analysis with business management systems or software development 
• Demonstrated ability in business analysis and strategy formulation
• Excellent analytical skills with the ability to unpack sophisticated thoughts and strategies into simple, valuable recommendations
• Excellent written and verbal communication skills and strong executive presence
• Ability to influence, collaborate and work with a diverse multicultural group of software developers
• Highly motivated, with a sense of urgency and the ability to deliver multiple tasks under pressure
• Comfortable taking care of ambiguity and ability to adapt to changing environments and needs
• Understand Agile principles
• Experience with Tableau, Advanced Excel, SQL, and Salesforce reporting
• CRM and/or ERP experience