Business Continuity Controller at TotalEnergies

Candidate Profile

• Educational background in business continuity or a related field. 
• Matric qualification, IT certification, and/or Diploma in Information Technology.
• 3 – 5 years of relevant experience.
• Practical experience in the field of business continuity or IT operations with specific emphasis on backup management and IT automation monitoring (including SAP production).
• Knowledge of relevant SAP systems.
• Good communication and teamwork abilities.
• Strong analytical and problem-solving skills.
• Proactive, dedicated, resourceful and able to perform well under pressure.
• Good understanding of all aspects of the business processes, key competencies include strong communication skills – with the ability to effectively communicate in a technical and non-technical manner.
• Attention to detail and strong focus to deliver on SLA’s agreed with business. 
• Strong drive to excel professionally..

Activities

Backup Management

• To implement plans to ensure the successful backup of Windows Servers.
• To perform daily monitoring of backup status and communication at the weekly OPS meetings (includes daily copy of backup to Disaster Recovery site).
• To ensure ongoing enhancement of the backup maintenance plans and documentation.

• To report KPI’s related to backups. 
• To manage backup related incidents (hardware and software) and escalation to related IS employees/responsible vendors and/or remote sites for resolution.
• To manage storage of backup media – internally and with external partners.
• To proactively manage the status of backup media with all parties as applicable (including external) and recommend the procurement of a new media timorously.
• To effectively communicate regarding backup incidents.
• To restore files/folders as requested by business users or technical team once the ticket has been logged (this includes the disaster recovery at DR site).

Monitoring, Ticket logging and Incident resolution.

• Define and implement day-to-day routines for SAP interface monitoring and reporting of incidents (either backups or SAP chains).
• To monitor as per defined schedules, the status of the environment using the necessary transactions and/or software (SAP, Control-M, XFB tool). Critical interfaces are also being monitored every weekends.
•  Achieve the agreed performance levels in line with Business needs and Supplier SLA’s.
• On identification/detection of an issue, always responsible for initial troubleshooting and diagnostics. Escalate to relevant technical teams if beyond our control and monitor the status of an incident until resolution. Ensure communication of incident status is conveyed to management as well as business area that has been impacted.
• Addressing the issues and malfunction experienced with backups and/or scheduled interfaces.
• Take a lead on related incidents including logging calls with relevant parties, until successful resolution (ticket closure). Frequent communication, reporting, and escalations if applicable.
• SNOW ticket logging and management – follow up with relevant technical teams for quicker resolutions.
• Know and follow up on status – enforce SLA’s related to requests with DSI and external vendors, including escalation of blocking points.
• Ticket escalations to concerned parties (including but not limited to line manager, IS Manager and other key stakeholders as applicable).
• To record all incidents that has impact on business (including network connectivity/disconnection, application downtime, server maintenance and operation, etc.). Ensure the trends can be identified and the information related to specific incidents can be easily recalled.
• Report and provide REX relating to incidents experienced, as applicable.
• Report monthly KPI’s as defined and agreed (incident, impact, trends, identified KPI’s).
• To ensure successful sending of pricing files during price change.
• To re-run interfaces/scripts in case of failure.

Application Management 

• Responsible for managing and supporting applications such as DocuSign eSignature, SAP FIORI, SAP GRC requests, WorkSpace + Digital P@ss Secured Authentication, Optima, My eProc, etc.
• Access management and authorizations – user creation, SAP transactions (role assignments), password resets, GR reassignments, delegation implementation, terminations, etc.
• Effectively manage applications to ensure the business ability to maintain essential operations during and after disruptions. 

Relationship Management.

• Coordinate with key stakeholders (internal and external), ensure good relationships are maintained, ensure that Local and Group meet established continuity and requirements.
• Build strong relationships with TMSA staff members and senior management (Local and Group), suppliers, and other stakeholders as applicable, and that communication platforms are open to ensure timeous receipt of relevant information. HSSE To effectively manage and minimize HSE risk within the area of responsibility by ensuring: 
• Compliance with all HSE Policies, rules, guidelines and legal requirements.
•  Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies that HSE competency requirements are identified & enforced within the area of responsibility.

HSSE

To effectively manage and minimize HSE risk within the area of responsibility by ensuring: 

• Compliance with all HSE Policies, rules, guidelines and legal requirements. 
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies that HSE competency requirements are identified & enforced within the area of responsibility.