Current Vacancies at Altron Bytes Systems Integration

Job Description

DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE: 

• Carefully assess and prioritise all incoming calls;   
• Ensure all IMO’s are fulfilled in the required time frame 
• Build and retain strong and scalable inter-personal relationships with relevant Service Account Manager 
• Ensure monthly PM’s are moved to regions for execution 
• Ensure the successful execution on all quote calls within the required timeframe (excluding QAPP status) 
• Ensure daily system syncs between Astea and customer systems 
• Ensure the successful billing of all closed Service Orders 
• Ensure data integrity on all closed Service Orders 
• Ensure SLA corrections are actioned on a daily basis within the required time intervals. 
• Escalate internally all SLA concerns within Operations to the Regional Customer Service Manager 
• Become the subject matter expert on assigned accounts and associated service management principles 
• Ensure sound knowledge of Customer Account Plan and services section of the contract 
• Fulfil the role as the “go to” person for any Service Level Agreement queries on the nominated account. 
• Ensure the successful performance of direct reports, timeously correcting poor performance 
• Ensure on-going improvement in the training and development of direct reports 
• Review ISO policies and procedures on an on-going basis to ensure that these are in line with the current requirements of our business and are operationally fit. 
• Manage departmental budget and ensure that ensure that expenses are within budget. 

Educational Qualifications:

• Matric or NQF equivalent
• Service Management qualification

Years of Experience

• 3 years relevant service management and operational experience within the IT industry
• Sound knowledge of service management principles and procedures
• Understanding of project management
• Sound knowledge of ITIL principles and ISO standards

Other requirements

• Financial acumen
• Business acumen
• Analytical Skills
• Excellent communication skills
• Computer Literacy (PowerPoint, Word, Outlook & Advanced Excel skills)
• Reporting Skills
• Presentation skills

Core Competencies

• Attention to detail
• Analytical & Critical Thinking
• Strategic Execution
• Conflict Management
• Customer Service Orientation
• Managing Change
• Managing teams
• Initiative & Drive
• Commitment to accuracy & quality
• Functional Planning
• High standards of Integrity
• Decision Making
• Strong individual personality
• Self confidence
• Problem Analysis
• Perseverance
• Delegation and Control

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Job Description

The marketing business partner is a marketing professional who partners with a specific GTM / business within Altron Digital Business to provide strategic marketing services and support as a strategic advisor and orchestrator, ensuring all relevant stakeholders collaborate and execute on a shared go-to-market strategy.

KEY RESPONSIBILITIES:

Strategic Marketing Business Partnering:

• Responsible for understanding the strategic goals and vision of the Go-To-Market / business area.
• Developing and executing marketing plans, programs and campaigns that align with the GTM / Business strategy using the frameworks, methodologies and tools from the Centre’s of Excellence (CoEs) and Shared Services functions.
• Engaging extensively with the Group Marketing CoE’s, Shared Services, and Altron Digital Business Partner Marketing CoE, Sales Operations / Enablement to plan, implement and measure the impact of the marketing campaigns.
• Performing market research (primary or secondary) to segment the market and establish buyer insight, identifying what opportunities, challenges and dynamics exist for the organization and its products
• Developing go-to-market strategies to bring products and solutions, that the GTM has defined in their planning, to market through campaigns
• Guiding, creating and delivering messaging and content to communicate value to the market
• Implementing and refining programs to drive the impact of marketing:
• Collaborating with the demand generation team to create and execute high-response campaigns
• Enabling direct sales teams
• Supporting account-based marketing (ABM) initiatives in Tier 1 and Tier 2 accounts
• Fostering customer loyalty, satisfaction, retention and growth through customer marketing and advocacy
• Applying technology and data to increase marketing reach, grow demand, streamline processes and make more informed decisions
• Managing the GTM allocated marketing budget to achieve business outcomes

Key Activities and Deliverables:

• Ensure campaign development is aligned with campaign process and governance and is aligned to GTM business strategy
• Develop marketing plans and lead always-on thematic campaigns that support the business objectives, increase awareness, engagement (leading to Sales), and loyalty
• Define target personas and identify their needs and preferences of the target audience to inform campaign messaging and content development
• Working with the Sales Operations / Enablement team to help Sales understand the value propositions and campaign plans to ensure successful follow-up
• Coordinating and managing marketing activities across various channels, such as digital, social media, events, webinars, etc, in collaboration with the Altron Digital Business and Group Marketing CoE’s and Shared Services
• Measuring and reporting (on defined metrics aligned to KPI’s) on the effectiveness and impact of marketing initiatives and providing insights and recommendations for improvement
• Manage campaigns on-time and on budget

External Parties and Relationship Management:

• Manage relationships with operational Heads and Business partners and act as a trusted advisor

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• GTM Executives & Practice leaders
• Marketing leaders across the group
• Account Based Marketing CoE
• Group CoE’s and Shared Services
• Sales leaders (GTM & Key Account Management)
• Finance Business Partners

Reasons for Interaction:

• GTM business strategy review and co-creation of a marketing strategy and quarterly plans.
• Marketing plans collaboration.
• Input to ABM plans
• Briefing of campaigns and initiatives to fulfil marketing plans
• Sales enablement and collaboration on marketing plans
• Review of GTM marketing budget tracking, spend and allocations.

External:

• Consultants and Service Providers

Reasons for Interaction:

• Work with consultants and Service Providers

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• A bachelor’s degree in marketing, business, or a related field or at least 10 year’s experience
• An MBA advantageous

Professional Qualifications:

• Any related Chartered Institute of Marketing qualifications advantageous

Years of Experience:

• At least 8+ years of business-to-business marketing experience within an IT business, preferably in a partner or business marketing role.

Other requirements

• Proven track record of building successful marketing plans and campaigns
• Superb stakeholder engagement skills and excellent verbal and written communication skills that enable communication around complex ideas succinctly and in a compelling way
• Strong analytical and critical thinking skills
• Building and cultivating cross functional relationships both internally and externally
• Strategic thinking, driving campaigns, value propositions and managing multiple projects
• Ability to manage multiple marketing projects simultaneously, on time and on budget
• Knowledge of the B2B IT services sales cycle and partner ecosystems
• Ability to work independently and within teams
• Ability to identify opportunities for improvement
• Ability to work in a fast paced environment and under pressure

Behavioural Competencies –

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team member’s boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 
• Customer Focus: Investigates and takes action to meet customers’ current and future needs.
• Action Oriented: Pursues work with energy, drive, and a strong accomplishment orientation
• Dealing with Ambiguity: Works effectively in situations involving uncertainty or lack of information, and responds flexibly to change.
• Integrity and Trustworthiness:  Behaves according to high ethical business principles and values.
• Drive for Results: Continually focuses on achieving positive, concrete results contributing to the company’s business success.
• Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings.
• Innovation: Generating innovative / creative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.

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Job Description

KEY RESPONSIBILITIES:

• Developing industry leading applications to enhance and further the business
• Providing insight and direction to the evolution of those applications from a technology perspective
• Take responsibility for making key decisions to ensure the successful implementation of all initiatives
• Able to influence and drive projects to meet key milestones and overcome challenges
• Ensuring ongoing support for applications without impacting business
• Able to work without routine supervision
• A desire to remain technically capable and an expert in current technologies
• Constantly strive to use the best techniques and technologies.
• Develop software to the highest standards
• Provide guidance and assistance to colleagues and junior developers
• Collaborate with colleagues from different disciplines
• Stay abreast of current technologies
• Source code control fundamentals - Git

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Grade 12
• IT degree or diploma

Years of Experience

• At least 5 Years’ experience in the technical areas listed below

Technical Skills (Other Requirements)

• Languages: PHP, Python, Java, C#, VB, JavaScript, SQL
• Frameworks & Libraries: Laravel, Django, .NET, Magento, Wordpress, Vue.js, Bootstrap, Tailwind, jQuery
• Cloud Technologies: Google Cloud Platform (GCP), App Engine, Compute Engine, Cloud Functions, Cloud repositories
• Databases: MySQL, PostgreSQL, MongoDB, Firestore, MSSQL
• Tools & Platforms: Docker, Kubernetes, GitHub, GitLab
• Methodologies: Agile, Scrum

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Job Description

• Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

•  Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
•  First time fix rate and recall rate under the stipulated requirements.
•  Maintain customer relationship.

Internal Processes

•  Be productive based on the calls allocated to them.
•  Ensure that they comply with all Quality Management System (QMS) procedures provided by the Managers.
•  Maintain and manage sufficient boot stock.
•  Complete administration within time frames as per policies.
•  Action and close new calls within customer Service Level
• Agreements and Mean Time to Respond / Mean Time to Complete.
•  Technical support, maintenance, trouble shooting on retail machines.

Human Capital

•  Complete own training and development objectives as per agreed timelines in the personal development plan.
•  Ensure that all policies and procedures are followed according to the company requirement

Job Requirements: 
Qualifications and Experience

•  Matric or other equivalent qualification preferable
•  A + and N + Qualification
•  Mechatronic diploma or equivalent preferable
•  Mechanical, Electrical or Electronic engineering diploma or equivalent
•  Strong Soft Skills
•  Must have a valid driver's license and own reliable car
•  Must have experience in a corporate environment.

Knowledge

•  5- 7 years’ experience in maintaining equipment in an IT environment
•  Computer literate in relevant operating system
•  Mechanical skills
•  Electronic skills
•  Soldering skills
•  Fault-finding techniques
•  MS Office

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Job Description

MAIN JOB PURPOSE

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Key Responsibilities;

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements. • Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete
• Technical support, maintenance, trouble shooting on retail machines.
• Complete own training and development objectives as per agreed timelines in the personal development plan.
• Ensure that all policies and procedures are followed according to the company requirement.

Qualifications, Experience and Skills

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques
• ITIL is advantageous

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)