Business Development Manager - Payments at BET Software

You Bring:

• Valid driver’s license (Essential).
• Relevant Degree (Advantageous).
• More than 5 years in a Customer Service role.
• More than 5 years of experience in a Payments/Finance Industry role (Preferred).
• Stakeholder relationship management.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies.
• Experience working in a team-oriented, collaborative environment.

 What You’ll Do:

• Lead and ensure appropriate ownership and management of online gateways.
• Liaising with internal and external developers to improve the functionality of Ownpay.
• Identify ways to increase sales, liaise with third-party merchants to onboard Ownpay.
• Be responsible for driving effective and scalable payment processes through automation and process improvements.
• Communication with the various banks/service providers. Building relationships and identifying new products.
• To manage the achievement of targets and growth.
• To ensure that customer service is upheld according to operational standards.
• Responsible for the development, automation and management of all online and retail payment methods for customers.
• Interacting with senior management for reporting.
• Keep abreast of new developments and competitors in the eCommerce world.
• Fraud and risk analysis and control.
• Management of shortages and recovery process.
• Collaborate closely with multiple functions such as developers, finance, audits and customer service departments etc.
• Reporting of daily, weekly and monthly statistics.
• Training and development within relevant departments.
• Assist with the smooth implementation of new business development/ projects.
• Ensure safe, secure & compliant online payment operations.
• Assist with issues experienced with the payment portals.
• Work closely with internal audits, ensuring that all necessary audit queries are received and returned promptly.
• Payment fees/ bank charge tracking, analysis and optimisation.
• Responding to issues of payment incidents from Customer Support Teams.
• Customer Service - follow up with customer complaints.
• Being available at all times to assist/escalate issues and to provide prompt responses when required.
• Any ad hoc tasks.

Closing Date: 27th, June 2022