Business Development Manager – UK/Europe & US Markets at Dixie Recruitment

• Our client is looking for a driven and commercially astute Business Development Manager to join their growing team. This highly competitive role is focused on securing new international BPO contracts across the UK, Europe and US markets. The successful candidate will have a proven track record in international B2B business development, an established network within the BPO or outsourcing sector and the ability to identify, develop and close new business opportunities. This is a remote/hybrid opportunity based in Durban, offering the chance to play a key role in the company's international growth strategy.

Minimum Qualifications

• Tertiary qualification
• Minimum of 5 years' experience in B2B sales or international business development within the BPO, Contact Centre or Tech Outsourcing industry
• Proven track record of generating new business and closing international BPO contracts
• Strong understanding of the UK, European and/or US business landscape
• Established network of decision-makers within the target markets will be advantageous
• Excellent verbal and written English communication skills
• Strong presentation, negotiation and relationship-building skills
• Proficient in digital communication platforms and LinkedIn for business development
• Ability to work flexible hours to accommodate international time zones
• Valid driver's licence and own reliable transport

Key Responsibilities

• Generate new business opportunities through proactive outbound prospecting, cold calling, networking and lead generation
• Identify, engage and build relationships with key international decision-makers
• Present, negotiate and close end-to-end BPO service agreements
• Develop and manage a healthy sales pipeline to achieve revenue targets
• Analyse international market trends and identify new business opportunities
• Position the company's South African delivery model as a cost-effective, high-quality outsourcing solution
• Attend virtual and in-person networking events to expand international business opportunities
• Build and maintain long-term relationships with clients and referral partners
• Prepare sales proposals, presentations and commercial negotiations
• Maintain accurate pipeline reporting and sales forecasts