Business Enablement Manager at M&G Investments Southern Africa

• A vacancy has arisen for a Business Enablement Manager within the M&G Business Enablement Team. The successful applicant will primarily be responsible for leading the team in partnering with the Front Office and Distribution departments, through understanding their operational business problems, finding solutions, and facilitating the change delivery process on their behalf.  This includes engagement with external service providers e.g. Transfer Agency administrators, Bloomberg, and Charles River, and the internal Change Delivery function. This role requires a resourceful and analytical person who can work with multiple teams in finding appropriate solutions for the M&G business.

Key Responsibilities

• Lead and manage the Business Enablement team.
• Engagement department heads to determine their intended operating model, and gaps that require remediation.
• Manage the prioritisation and road map of the relevant changes.
• Be a participating member of various change forums e.g. Change Request Forum, Product Owner Forum etc., as well as the relevant project steercoms.
• Provide input into the budgeting process for Change Delivery.
• High Level business analysis to clearly express and document stakeholder needs.
• Vendor engagements as it relates to changes in the service offering to Front Office and Distribution departments.
• Facilitate the implementation of changes into the BAU operational functions e.g. new instruments, portfolio management data, client management dashboards, retail client statement changes.
• Liaise and build relationship with the London and/or other PLC offshore offices when implementing solutions for the Front Office and Distribution departments.

Attributes, Qualifications, Skills & Experience

• An appropriate tertiary qualification. Bachelor’s degree or higher.
• At least 3 years’ experience managing operational or change delivery teams.
• At least 8 years relevant working experience in financial services (asset management or administration providers to the asset management function will be advantageous).
• Understanding of CISCA and local Unit Trust environment.
• Business analysis experience.
• Project management experience.
• Experience preparing management information presentations .
• MS Office skillset, in particular Excel, Word and PowerPoint.
• Competencies & Personal Attributes
• Leadership and Team Management
• Ability to lead and motivate a diverse team of change specialists.
• Experience in managing operational or change delivery teams to drive results.
• Strong interpersonal skills to foster collaboration across teams.

Business Analysis and Problem-Solving

• Proficient in conducting high-level business analysis to identify stakeholder needs.
• Strong analytical skills to assess operational business problems and propose viable solutions.
• Capability to document and communicate complex ideas clearly.

Change Management

• Expertise in facilitating the change delivery process, ensuring smooth transitions to new operational models.
• Experience in prioritizing changes and developing strategic roadmaps.

Stakeholder Engagement

• Ability to build and maintain relationships with department heads and external service providers.
• Proficiency in engaging with various forums and steering committees to represent stakeholder interests.

Project Management

• Solid project management skills, including planning, execution, and monitoring of change initiatives.
• Experience in budget preparation and resource allocation related to change delivery.

Financial Services Knowledge

• Understanding of the asset management industry, including relevant regulations (e.g., CISCA).
• Familiarity with operational processes related to the Front Office and Distribution departments.

Technical Proficiency

• Advanced skills in MS Office (Excel, Word, PowerPoint) for data analysis and presentation preparation.
• Ability to engage with technical service providers like Bloomberg and Charles River.

Action Orientation and Time Management

• Demonstrated ability to be action-oriented and focused on delivering results.
• Self-starter with strong time management skills to balance multiple tasks and deadlines.

Communication Skills

• Excellent verbal and written communication skills for presenting information to stakeholders.
• Ability to create clear and concise management information presentations.