Business Insurance Customer Care Consultant (Inbound) at Telesure Investment Holdings (TIH)

• Grade 12 (Standard 10) with University Entrance (NQF4)
• RE compliance

Desirable

• Customer Service diploma/certificate
• FAIS qualification
• A graduate degree or diploma in areas such as, but not excluding BA, LLB, B com or B.ed

Experience

Knowledge of:

• Knowledge of underwriting
• Knowledge of the short-term insurance industry
• An uderstanding of digital and social media platforms
• Customer experience framework, methodologies and philosophy
• General business acumen
• Emotional maturity

Skills

• Computer literate (MS word)
• savvy
• Communication skills (verbal and written)
• Conflict resolution
• Adaptability to change
• Stress tolerance
• Resilience
• Customer centricity
• Attention to detail
• Logical reasoning (listen, interpret and execute)
• Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable)