Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 19, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company

     

    Human Resources Consultant

    The Human Resources Consultant contributes to the organisational goals by providing a professional and expert administrative service to the HR Management team.


    Specification
    Job Objectives/Outputs

    • Accurately collate and maintain HR data e.g. absence, exit interviews for identified stakeholders.
    • Responsible for quality assurance and auditing HR data reports prior to releasing and presenting to business/ stakeholders in order to ensure that accurate and timeous reports are provided.
    • Interpret data, making recommendations, advising and presenting data and reports in a meaningful and professional manner in order to enable business to make sound business decision.
    • Understanding business operating models, business structures, processes and procedures and business contributions in the HR work stream in order to interpret the data and make appropriate recommendations.
    • Understand customer expectation and building and maintain constructive working relationships across identified stakeholders
    • Understand, interpret and apply HR policies and procedures as well as all relevant labour legislation e.g. the Labour Relations Act in order to ensure organisational and statutory compliance
    • Contributes to effectiveness of the HR work stream through new ideas and improvement suggestions
    • Deliver the Telesure Service Way through personal effort.


    Planning & Organizing

    • Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    • Delivering Results & Meeting Customer Expectations
    • Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.


    Analysing

    • Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.

    Requirements

    • Adapting & Responding to Change
    • Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.


    Entrepreneurial & Commercial Thinking

    • Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.


    Presenting & Communicating Information

    • Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.


    Adhering to Principles & Values

    • Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.


    Essential

    • Level of Education:
    • Grade 12 with University Entrance (NQF4)

    Desirable

    • HR related qualification or studying towards it.


    Essential

    Experience:

    • Basic business acumen
    • Basic office administration
    • Desirable
    • HR Administration knowledge


    Skills

    • MS Office Suite
    • Methodical and structured approach
    • Ability to deal with pressure
    • Attention to detail

    go to method of application »

    I014 - Initiating Consultant

    The Initiating Consultant contributes to the organisational goals by assessing the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business.

    Specification
    Job Objectives/Outputs

    • Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures.
    • Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure.
    • Make relevant updates on the system as per standard operating procedure (frequency and standard)
    • Transfer matter to relevant department to recover the amount spent on the claim as per standard operating procedure (frequency and standard).
    • Capture letters of demands and/or summons received from insurers and attorneys in the industry on AS400 in accordance with standard operating procedures in order to allocate matter to liabilities/litigation team.
    • Manage outstanding items on the workbench as per the standard operating procedure (frequency and standard)
    • Deliver the Telesure Service Way through personal effort and through others.
    • Deliver on TCF principles in alignment with regulatory requirements.

    go to method of application »

    Business Insurance Customer Care Consultant (Inbound)

    • Grade 12 (Standard 10) with University Entrance (NQF4)
    • RE compliance


    Desirable

    • Customer Service diploma/certificate
    • FAIS qualification
    • A graduate degree or diploma in areas such as, but not excluding BA, LLB, B com or B.ed

    Experience

    Knowledge of:

    • Knowledge of underwriting
    • Knowledge of the short-term insurance industry
    • An uderstanding of digital and social media platforms
    • Customer experience framework, methodologies and philosophy
    • General business acumen
    • Emotional maturity


    Skills

    • Computer literate (MS word)
    • savvy
    • Communication skills (verbal and written)
    • Conflict resolution
    • Adaptability to change
    • Stress tolerance
    • Resilience
    • Customer centricity
    • Attention to detail
    • Logical reasoning (listen, interpret and execute)
    • Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable)

    go to method of application »

    Manager: Commercial Partnerships

    The Manager: Commercial Analyst is accountable for assessment and analysis of existing and new affinity partnerships in terms of their performance, the opportunity to improve performance and thereby guides the Senior Manager Affinities and the Head Affinities with insights and recommendations to achieve targeted value contribution by the affinities department.

    Specification

    • Evaluate existing partner performance, both commercial as well as operational, identify areas of excellence and/ or weakness and collaborate cross functionally as well, supported by the General Manager and account manager, to identify solutions. Model these.
    • Identify growth opportunities with the account manager by analysing the book, the operational as well as commercial performance and market related activities by competitors.
    • Support new business acquisition by modelling the proposed commercial arrangement and establishing whether it may achieve required margins and growth objectives. Collaborate with finance, draw on market relevant trends and competitor activity and thereby support the Head of affinities in concluding new partnerships.
    • Support the broader business unit with analytical, commercial modelling in support of any people, process or technology initiatives designed to support growth and business development.
    • Accountable as the custodian of the TGI database and associated analytics and reporting.

    Essential

    Requirements

    • Grade 12 (Standard 10) with University Entrance

    Desirable

    • A relevant 3 year Business related degree / diploma in Business Management and/or Marketing.

    Essential

    • 3 - 5 years strategic relationship / key account management experience
    • SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

    go to method of application »

    BI Customer Relations Specialist

    The Business Insurance Customer Care Administrator contributes to the organisation’s goals by servicing customers through handling all administration related to, complaints, queries, and other specialised tasks to ensure effective resolution in the most cost-effective way. In contribution to the Business Insurance and Telesure strategy, the roll will strategically contribute to retention of customers, improved customer service and effective management of policies, thereby improving premium collections therefore impacting overall profitability.

    Specification

    • Respond professionally to client complaints & queries within agreed timeframes.
    • Provide appropriate and timeous solutions to client problems and queries or escalate where necessary to ensure customer satisfaction and retention.
    • Manage & maintain all BI & Liability Annual policies by ensuring invoicing is done on time at every annual review as well as when pro-rata is required.
    • Manage all ad hoc reports relating to BI and Liabilities, e.g. Inspection report, BAR report, etc…
    • Effectively monitor Absolute Trackers and strive to convert these policies back to comprehensive cover.
    • Build and maintain relationships with internal and external stakeholders in a fair and responsible manner by living the Telesure Service Way in order to fulfil all customer needs.
    • Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk with a high degree of attention to detail and quality.
    • Collect, compile and interpret the statistics and trends from relevant systems for weekly / monthly reporting purposes.
    • Comply with service level agreements and internal procedures in order to ensure cohesive relationships and timeous service delivery.
    • Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation.
    • Adherence to agreed house rules for the team and environment aligned to key performance and quality standards at all times.
    • Investigate and report back on root cause of service failures while resolving complex queries and refunds. Ensure that knowledge transfer happens through coaching or feedback to relevant consultants.
    • Complete administrative tasks that involve: underwriting (surveys, requirements, cancellations), VIP customers & Broker consultants.
    • Deliver the Telesure Service Way through personal effort and through others.
    • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

    Essential

    Requirements

    • Grade 12 (Standard 10) with University Entrance (NQF4)
    • RE / FAIS compliance.
    • 1 – 3 years in an administrative / Customer Care / contact centre role within Insurance industry

    Desirable

    • A related degree / diploma.
    • Experience in the Business / Commercial Insurance industry
    • Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable)

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Telesure Investment Holdings (... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail