Business Integration Specialist at Nedbank

Job Purpose

• To support the integration of credit processes, scorecards, and technology changes across Personal Banking by coordinating business requirements, managing prioritisation workflows, and enabling efficient delivery across cross‑functional teams.
• The role ensures that credit enhancements progress smoothly through intake, analysis, execution, and implementation, contributing to improved decisioning, turnaround times, and client outcomes.

Job Responsibilities

Integration Support, Prioritisation & Delivery Coordination

• Support structured prioritisation and trade off discussions across key credit initiatives to enable effective resource allocation and alignment with strategic objectives. 
• Facilitate the collection, refinement, and organisation of credit related intake requests to support informed prioritisation and sequencing decisions. 
• Prepare inputs, value summaries, and progress updates to support prioritisation forums and governance decision making. 
• Maintain prioritised backlogs and sequencing decisions to ensure ongoing alignment with credit priorities and delivery capacity. 
• Coordinate integration activities across Manual Credit Assessment, Value Analytics, Secured and Unsecured Credit Models, and supporting engineering teams. 
• Track and support the progression of credit scorecard and technology changes through Agile tools and delivery ceremonies, escalating risks and dependencies where required. 
• Support testing, readiness, and implementation activities for credit decisioning updates to enable smooth adoption and effective delivery.

Process Analysis & Client-Centric Insights

• Participate in client rituals to understand credit journey pain points and experience gaps. 
• Analyse insights from client and operational engagements to identify systemic issues and opportunities for process improvement. 
• Translate identified challenges into clear problem statements and actionable business and technology requirements. 
• Provide client-centric insights that inform the prioritisation and design of credit process and scorecard enhancements

Business Case Development

• Support the development of robust business cases aligned to strategic objectives and financial sustainability.
• Support the identification and development of new ideas and solutions that enhance credit offerings across products, contributing to improved accessibility, usability, and client value.
• Gather information and assist in developing benefit summaries for scorecard and process changes.
• Document impacts, risks, assumptions, and dependencies to support business case development and decision making.
• Monitor initiative progress and support stakeholder updates on value realised and delivery status.

Segment Reporting & Stakeholder Engagement

• Prepare accurate and timely Segment Business Review submissions to ensure transparency and support informed leadership decision making.
• Work closely with business, credit, technology, analytics, and risk teams to ensure seamless delivery across initiatives.
• Support effective communication by preparing concise updates, summaries, and integration artefacts.
• Assist in resolving queries and coordinating cross team alignment to enable effective collaboration and issue resolution

Continuous Improvement & Standardisation

• Contribute to improving consistency in documentation, processes, and integration practices across credit initiatives. 
• Identify inefficiencies and propose enhancements to improve delivery speed and quality. 
• Support the adoption of standard ways of working across credit integration activities. 
• Help embed standardised approaches to enable consistent, efficient, and high quality delivery.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualification in Business Analysis, Information Systems, Credit/Finance, or related fields

Minimum Experience Level

• 2–5 years’ experience in a credit, analytics, technology, or process integration environment.
• At least 1 year’s exposure to credit decisioning, scorecards, or risk processes.
• Experience working in Agile environments using tools such as Jira and Confluence.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Budget forecast assumptions
• Capacity planning
• Client Service Management
• Data analysis
• Operations planning
• Research and development
• Stakeholder management
• Process Design

Job Post End Date: 10 April 2026