Top Positions at Nedbank

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date - 03 April 2026

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Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

Advert cllsoing date: 07/04/2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date - 07 April 2026

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Job Purpose

• To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch/ market.
• Manage all sales related leads efficiently and timeously .
• Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement:

• Ensure best rated (#1) in client service and satisfaction. 
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Entice clients to digital and  self-service and ensure digital adoption.
• Ensure that clients shift to self-service and digital channels.
• Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

• Ensure compliance to operational and legislative requirements.
• Achieve minimum performance on Risk & Compliance audits.
• Ensure all compliance on mandatory training is completed timeously.
• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
• Achieve effective BROTA compliance.
• Manage Frauds and Losses for Branch/ market.
• Ensure Banking Hall complies with OHASA standards.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained.
• Manage AML sustainability objectives.
• Achieved the required standards for monitoring assessments.
• Manage all Operations Housekeeping standards.

 Lead:

• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals.
• Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage and track staff performance and apply corrective action where applicable.
• Manage staff leave requirements.
• Manage staff on-boarding process for staff to become proficient.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

• 3 - 5 years Sales and Service leadership banking experience

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Customer service principles
• Staff resource planning
• Change management
• Governance, Risk and Controls
• Nedbank policies and procedures

Behavioural Competencies

• Coaching the Sales Team
• Delegation and Empowerment
• Motivating the Sales Team
• Creating a Culture of Trust
• Building Customer Relationships
• Guiding Sales Transformation
• Broadening Business Value

Advert closing park: 07/04/2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date - 07 April 2026

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Job Purpose

• To plan, direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources, in line with the business strategy.
• The Project Manager will also monitor and report on project and deliverable progress, run agile ceremonies, and provide mentorship and coaching on agile best practices.
• The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Ensure project budget are managed within project scope.
• Ensure projects are delivered on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
• Ensure management of scope, including coverage of client requirements, are created based on estimations.
• Manage delivery of project against agreed schedule. Meet project requirements.
• Manage project priorities effectively and ensured dependencies are catered for according to the project scope.
• Ensure professional advice accepted and implemented.
• Identify project stakeholders, communicate their roles, define their level of participation in project, and map their communication needs and stakeholder engagement strategies throughout the project plan.  
• Be able to structure and lead multidisciplinary and multi-level stakeholder engagements with the ability to synthesize and communicate in a non-technical language
• Ensure each stakeholder group is actively managed through the change cycle.
• Ensure business change impact is conducted across process, systems, and technology in accordance with change management plan.
• Ensure roles and strategies are defined, and behaviors and operations are understood.
• Ensure clients are informed.
• Ensure the change management process is led and supported together with the client.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope.
• Ensure sufficient resource allocations.
• Manage delivery of large and complex projects according to prevailing project management methodology.
• Conduct effective resource negotiation and allocation. 

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Project Management

Essential Certifications

• PMP or Prince certification. Programme Management certification (PGMP)

Preferred Certifications

• Project Management or closely related Certified Scrum Master  and  Scaled Agile certification

Minimum Experience Level

• 8-10 years experience working in a project environment of which 2-3 years working with medium to high complexity projects

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Industry trends
• Relevant software and systems knowledge
• Research methodology
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls

Behavioural Competencies

• Decision Making
• Influencing
• Planning and Organizing
• Work Standards
• Applied Learning
• Customer Orientation
• Earning Trust

Job Post End Date: 10 April 2026

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Job Purpose

• To support the integration of credit processes, scorecards, and technology changes across Personal Banking by coordinating business requirements, managing prioritisation workflows, and enabling efficient delivery across cross‑functional teams.
• The role ensures that credit enhancements progress smoothly through intake, analysis, execution, and implementation, contributing to improved decisioning, turnaround times, and client outcomes.

Job Responsibilities

Integration Support, Prioritisation & Delivery Coordination

• Support structured prioritisation and trade off discussions across key credit initiatives to enable effective resource allocation and alignment with strategic objectives. 
• Facilitate the collection, refinement, and organisation of credit related intake requests to support informed prioritisation and sequencing decisions. 
• Prepare inputs, value summaries, and progress updates to support prioritisation forums and governance decision making. 
• Maintain prioritised backlogs and sequencing decisions to ensure ongoing alignment with credit priorities and delivery capacity. 
• Coordinate integration activities across Manual Credit Assessment, Value Analytics, Secured and Unsecured Credit Models, and supporting engineering teams. 
• Track and support the progression of credit scorecard and technology changes through Agile tools and delivery ceremonies, escalating risks and dependencies where required. 
• Support testing, readiness, and implementation activities for credit decisioning updates to enable smooth adoption and effective delivery.

Process Analysis & Client-Centric Insights

• Participate in client rituals to understand credit journey pain points and experience gaps. 
• Analyse insights from client and operational engagements to identify systemic issues and opportunities for process improvement. 
• Translate identified challenges into clear problem statements and actionable business and technology requirements. 
• Provide client-centric insights that inform the prioritisation and design of credit process and scorecard enhancements

Business Case Development

• Support the development of robust business cases aligned to strategic objectives and financial sustainability.
• Support the identification and development of new ideas and solutions that enhance credit offerings across products, contributing to improved accessibility, usability, and client value.
• Gather information and assist in developing benefit summaries for scorecard and process changes.
• Document impacts, risks, assumptions, and dependencies to support business case development and decision making.
• Monitor initiative progress and support stakeholder updates on value realised and delivery status.

Segment Reporting & Stakeholder Engagement

• Prepare accurate and timely Segment Business Review submissions to ensure transparency and support informed leadership decision making.
• Work closely with business, credit, technology, analytics, and risk teams to ensure seamless delivery across initiatives.
• Support effective communication by preparing concise updates, summaries, and integration artefacts.
• Assist in resolving queries and coordinating cross team alignment to enable effective collaboration and issue resolution

Continuous Improvement & Standardisation

• Contribute to improving consistency in documentation, processes, and integration practices across credit initiatives. 
• Identify inefficiencies and propose enhancements to improve delivery speed and quality. 
• Support the adoption of standard ways of working across credit integration activities. 
• Help embed standardised approaches to enable consistent, efficient, and high quality delivery.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualification in Business Analysis, Information Systems, Credit/Finance, or related fields

Minimum Experience Level

• 2–5 years’ experience in a credit, analytics, technology, or process integration environment.
• At least 1 year’s exposure to credit decisioning, scorecards, or risk processes.
• Experience working in Agile environments using tools such as Jira and Confluence.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Budget forecast assumptions
• Capacity planning
• Client Service Management
• Data analysis
• Operations planning
• Research and development
• Stakeholder management
• Process Design

Job Post End Date: 10 April 2026

go to method of application »

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

go to method of application »

Job Purpose

• To implement and continuously improve MEL systems and practices across the Social Impact Unit (SIU). This role is a senior technical specialist position focused on enterprise monitoring, strategic insights, evidence generation, and learning.
• To be effective, the role requires financial acumen; operations management; analytical and strategic competencies as well strong thought and people leadership capabilities. 

Job Responsibilities

MEL Strategy & Framework Development

• Drive the development, review, and effective use of Theories of Change and programme logical frameworks, ensuring alignment with proposals and core programme documentation.
• Enable the design, execution, and regular review of strategic plans, MEL frameworks, methodologies, and annual plans in partnership with unit leadership, staff, and external partners.
• Encourage broad participation and collective ownership of strategic planning and MEL processes across the Social Impact Unit and its stakeholders.
• Strengthen MEL practice through the ongoing enhancement of methodologies, tools, and systems, aligned to the Social Impact Unit's strategic priorities.
• Lead the establishment and continuous refinement of portfolio-level MEL frameworks to support consistent performance measurement and learning.
• Offer technical guidance, coaching, and advisory support to Portfolio Leads to enhance evidence use, delivery performance, and role readiness. 
• Support the advancement of a high-performing results and learning function that enables adaptive management and informed strategic decisions.

Portfolio-Level MEL

• Oversee the design and execution of monitoring systems, ensuring data quality, relevance, and consistency across funded initiatives
• Lead or commission evaluations (baseline, midline, endline, impact evaluations) and synthesize findings for strategic use
• Support reporting against ESG, SDG, and social impact commitments, ensuring credibility and audit readiness
• Apply both quantitative and qualitative methodologies

Learning, Insight & Adaptive Management

• Drive a strong learning culture, ensuring evidence is actively used to improve programme design, implementation, and investment decisions
• Produce insight-driven products (dashboards, briefs, learning papers, reflection sessions) that translate data into action
• Facilitate learning moments with internal teams and partners, supporting adaptive management and continuous improvement

Partner & Stakeholder Engagement

• Provide technical support and guidance to implementation partners
• Act as a subject-matter expert representing the organization in industry forums and communities of practice

Governance, Quality & Risk

• Ensure MEL processes comply with governance, data ethics, risk, and compliance standards
• Identify impact-related risks and emerging trends, providing evidence-based recommendations to leadership
• Maintain high standards of data integrity, documentation, and methodological rigour
• Other duties as assigned 

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualification: Professional Qualification/ Honours Degree
• Field of Study (e.g. BCom Accounting): Business Management, Finance and Social Development
• Certifications: Social Development 

Minimum Experience Level

• Total number of years of experience: 7 - 10 years
• Management experience as part of the above years: 1 - 2 years
• Type of experience: Public Affairs, Community development 

Technical Skills

• Stakeholder Relationship Management
• Client Centred/ Design Thinking
• Digital Media tools
• Project Management skills
• Digital skills
• Analytical skills
• Communication skills
• Leadership Skills
• Creativity and Innovation

Behavioural Competencies

• Business Acumen
• Communication  
• Connected decision making
• Establish strategic direction
• Innovation
• Driving Execution
• Creating demand through insight

Job Post End Date: 08 April 2026

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Job Purpose

• The role requires a strategic mindset to coordinate External Communications activities, problem-solving techniques to address issues in an effective manner, with exceptional written and verbal communication skills.  
• The incumbent will utilise market research insights o inform the external communications strategy. Collaborate and provide input into an integrated marketing communications strategy to increase Nedbank's share of voice, drive thought leadership and brand amplification amongst key stakeholders, utilising existing, new, and innovative platforms.

Job Responsibilities

• Establish guardrails  
• Design and monitor best practices for all external communications 
• Contribute to the communications assets in line with brand guidelines 
• Collaborate on governance framework, approach, and methodologies to deliver external communications 
• Develop strategies, playbooks and templates for external communications activities 
• Develop/implement external communication strategy and plans
• Provide input into PI planning and QBR for external communications efforts related to mission specific activities
• Collaborate on an external communications strategy for input into the integrated communications strategy.
• Identify opportunities to expand reach of the Nedbank brand to improve client engagement and communication 
• Identify opportunities to build media presence and increase share of voice amongst competitors 
• Responsible to proactively identify opportunities in the media and similar platforms to enhance overall marketing communications efforts 
• Analyse reporting for continuous improvement
• Analyse, monitor and track uptake and insights from external communications efforts and activities to track performance and inform future decision making
• Provide advisory role to missions 
• Provide an advisory role on external communications to missions
• Review communication elements in missions
• Media and stakeholder relationships
• Build and manage relationships with media and other stakeholders to protect, defend and enhance Nedbank's reputation
• Supports brand enablement and communication 
• Implements PR\Marketing Communications efforts to position brand and marketing campaigns with relevant stakeholders
• Ensure alignment that best drives and positions the brand narrative amongst stakeholders

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Communications; Journalism; Marketing 

Minimum Experience Level

• 3 - 6 years
• Type of experience::5 years experience Communications (generalist); External communications

Technical / Professional Knowledge

• Project Management
• Negotiation skills
• Editorial skills
• Verbal and written communication
• Analytical Skills
• Presentation Skills
• Creative
• Financial management
• Relationship Skills
• Procurement knowledge

Behavioural Competencies

• Building Partnerships
• Communicating in the Digital Age
• Driving Innovation
• Instill Hyper-Collaboration
• Innovation
• Execution
• Resolving Conflict
• Quality Orientation

Job Post End Date: 03 April 2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 13/04/2026

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Job Purpose

• Design and execute digital campaign journeys according to the campaign backlog. Coordinating with Marketing Managers across owned platforms. Executing on the Nedbank marketing tech stack (Adobe), including but not limited to managing audiences and segmentation according to the segment requirements. Working with Direct Marketing teams for content and collateral, post-campaign reviews and optimisation.

Job Responsibilities

• Plan and implement digital campaign activities.
• Ensure all campaigns are delivered on time and within budget.
• Drive strategic digital sales levers by observing, coaching and testing for understanding.
• Drive activation and entrench digital sales to improve revenue generating accounts.
• Drive Life Cycle Management activities to increase revenue.
• Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales.
• Regular analysis and reporting.
• Reporting on campaign return on investment and making recommendations.
• Conduct related workshops and training interventions to improve client experience.
• Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction,
• Oversee tasks, resources and internal and external stakeholders to ensure relevant, timeous implementation of initiatives as per the signed off marketing plan.
• Measure campaign effectiveness by applying the Return on Marketing Investment (ROMI) principles.
• Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives.
• Change management of the new marketing tool and the associated processes.
• Quality assurance of journey orchestration.
• Portfolio benefits tracking and ROMI measures.
• Manage and agree timing plans for each campaign.
• Manage vendors and agency for timely delivery of campaigns.
• Resolve any blockers or escalations in the squad.
• Post campaign analysis is completed and reviewed for best practices.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Project Management.

Minimum Experience Level

• 3-5 years relevant management and banking experience

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Relevant software and systems knowledge
• Database Management
• Business Acumen
• Research methodology

Behavioural Competencies

• Building Influential Partnerships
• Driving Successful Customer Engagements
• Valuing Differences
• Global Perspective
• Planning and Organizing
• Establishing Customer Value

Advert closing date: 13/04/2026

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Job Purpose

• To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.

Job Responsibilities

• Expectations of an Automation Design Practitioner I is to have the cognitive ability to grasp the basic automation concepts, have some practical automation experience through the build of some low-level processes, can help themselves around the concept of requirement gathering/analysis, is open for innovative thinking on alternative ways to solve the business need, and will have the ability to work on low to medium complex processes.
• Some coaching and mentoring will be required. No dual tasking required as well as no additional skill incorporation.
• Under supervision of a senior, perform requirements analysis to understand, structure, organize and specify the business need.
• With supervision, conduct the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
• Under supervision, head up requirements sign off session with your business stakeholders.
• Under supervision, apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
• Under supervision of a senior, document requirements with quality and by using your own words to ensure understanding.
• Maintain the integrity of all current and future requirements for processes you are responsible for.
• Ensure continues document review sessions are conducted with a senior to keep you on the right track.
• Use visual diagrams to model scope, process flows, and dependencies.
• Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
• Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
• Under supervision, create all necessary artifacts and ensure that the necessary signoffs are obtained.
• Develop according to RPA best practices and principles, within an agile framework.
• Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
• Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
• Seek continuous development guidance from seniors to ensure you are on the right track.
• Under supervision, debug and fix running processes in your portfolio.
• Provide quality business support for processes your team is accountable for.
• Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• NQF Level 6 Qualification in Computer Science or Information Technology

Certifications

Essential (Non negotiable):

• Blue Prism Associate Developer Certificate

Preferred:

• Blue Prism Developer Certificate
• Blue Prism Solution Designer Certificate

Minimum Experience Level

• Ability to develop processes at a low to medium complexity under supervision
• 12-24 months Blue Prism development
• Business Analysis techniques and practices experience
• Tester experience

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

go to method of application »

Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Business-related field essential
• FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date - 10 April 2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 10/04/2026

go to method of application »

Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANC

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Minimum Experience Level

• 2-3 years' Banking Sales experience a must
• 1-2 years’ experience in Customer Service in the Financial sector essential

Requirements

• NQF Level 5 or Higher in a Financial or Banking related field essential
• Must have a FAIS Complaint qualification (Min 120 Credits)
• Diploma or Degree in Financial /　Business Management / Banking is preferred
• Regulatory Examination 1 would be an advantage
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

Closing Date  -  10 April 2026

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Job Purpose

• The Postilion Technology/Domain Specialist II is accountable for the end-to-end ownership, evolution, and operational health of Postilion-based payments platforms and related card processing assets.
• The role ensures platform stability, performance, security, and regulatory compliance while driving continuous improvement aligned to business and architectural strategies.
• Acting as a subject matter expert within the Payments and Cards domain, the specialist plays a leadership role in the Postilion Centre of Excellence (COE), influencing technical direction, standards, and best practices.
• The role partners closely with engineering, operations, vendors, and business stakeholders to support transaction processing, integrations, incident resolution, and roadmap delivery.
• The specialist provides guidance on complex payments solutions, mentors team members, and serves as a trusted authority on Postilion capabilities across issuing, acquiring, switching, and payment ecosystems

Job Responsibilities

• For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets : 
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on  technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Closing date: 14 April 2026

go to method of application »

Job Purpose

• The Postilion Technology/Domain Specialist II is accountable for the end-to-end ownership, evolution, and health of multiple Postilion and payments-related technology assets, including associated external systems that impact these platforms.
• The role provides deep payments and Postilion expertise, guiding stakeholders on solution design, platform capabilities, and best practices across issuing, acquiring, switching, and integrations.
• The specialist plays a leadership role within the Payments Centre of Excellence (COE), influencing standards, patterns, and technical direction. The role actively drives platform stability, resilience, and continuous improvement while supporting strategic roadmaps.
• As a trusted subject-matter expert, the specialist mentors teams, enforces design and coding standards, and ensures the ongoing health and effectiveness of Postilion-based payments assets.

Job Responsibilities

• For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets : 
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on  technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains

Technical / Professional Knowledge

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Closing date: 14 April 2026

go to method of application »

Job Purpose

• Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.

Job Responsibilities

• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
• Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters    
• Provide advice to clients on quality practices   
• Research, develop and implement test engineering solutions    
• Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Participate in development of test approach, definition of Ready and Done, and defect management processes   
• Plan work deliverables by analysing and determining the test automation requirements  
• Participate in the backlog grooming.    
• Participate in the sprint planning, test estimation and acceptance criteria per story.    
• Ensure test environment is available and functional for test execution.    
• Obtain sign-off from relevant stakeholders by conducting reviews of the design sessions with relevant stakeholders  
• Improve total architecture design and performance by working closely with senior Technical consultants, developers, database administrators, server administrators, network administrators and security specialists.   

Job Responsibilities Continue

• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
• Develop and configure automated solution according to specifications/requirements of the squad    
• Create and maintain automated testing pipelines.   
• ntegration into and test automation execution on DevOps pipelines.    
• Develop the automation code using the automation test kit for execution of functional and non-functional tests   
• Complete required unit testing through participation in requirements testing and integration testing (on automated solution)    
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Identify obstacles and check results for any anomalies and issues by analysing and reporting results of executed tests    
• nsure resources are used effectively through maintenance and enhancement of existing solutions    
• Participate in code reviews to ensure alignment to coding standards and best practices    
• Keep stakeholders informed on test execution and test reports by conducting stakeholder communication sessions  
• Deliver/ Complete work according to plan by executing and validating automated testing solution    
• Ensure alignment of solution with emerging technologies and impact on Nedbank technologies    
• Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture. 
• Ensure alignment of industry best practices within automation technologies and in alignment to the organisation's current and future technological architecture    
• Mentor other Software Quality Engineers within the team to improve their technical capabilities.     
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.    
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.    
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BSc IT or BComm IT or similar

Preferred Certifications

• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• Total number of years of experience:7 - 10 years
• Management experience as part of the above years:No experience required
• Type of experience:Test analysis & design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.

Technical / Professional Knowledge

• Object-orientated Programming (OOP)
• Development languages; C#, Java
• Mobile Test Automation
• Soap and RESTFUL services
• Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
• Service virtualisation & Data virtualisation
• Performance and load testing
• Vulnerability testing

Behavioural Competencies

• Building Partnerships
• Decision Making
• Influencing
• Driving for Results
• Technical/Professional Knowledge and Skills
• High-Impact Communication
• Innovation

Closing date: 7 April 2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
• 2 - 3 years in a Customer Service / Client facing role

Requirements

• Banking Services (example, Higher Certificate in Banking Services - NQF5)
• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date  -  9 April 2026