Business Intelligence Analyst at FNB South Africa

Role Purpose

Design, development and maintenance of the knowledge, information management and business intelligence by looking at document requirements and validating with stakeholders. Design and generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Generate reports to improve efficiencies in the business.

Responsibilities

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Drive business profitability in the context of cost management through Business Intelligence solutions
• Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free
• Measuring customer satisfaction and adherence to Service Level Agreements between business and IT regarding IT service quality and performance
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes
• Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence enquiries
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
• Responsible data governance by doing quality control and auditing of databases to ensure accurate and appropriate use of data
• Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies
• Analyze derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers
• Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Involvement in new projects, design and develop Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions
• Manage own development to increase own competencies

Additional Requirements

• Previous experience as a Business Intelligence Analyst or similar role (3-5 years minimum).
• Technical experience in designing data marts, databases, and data models.
• Good soft skills and presentation skills.
• Extensive knowledge and experience with the following platforms / tools:
• Teradata
• Hadoop / Hive / Zeppelin
• SAS (Base, E-guide, DI Studio)
• Control-M
• Microsoft Stack (SQL Server, SSAS, SSMS, SSIS, Power BI, etc.)

Minimum Qualification - Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma

Experience - 4-5 Years related experience