Business Intelligence Manager at Old Mutual South Africa

Job Description

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

This role will assist in the creation, monitoring and maintenance of data and analytical constructs produced by the Data Analytics (Engagement & Personalisation) team. This role coordinates customer base management and campaign management processes for distribution channels, in line with the Old Mutual Customer Management Strategy.  The role is responsible for gathering and documenting business requirements for new constructs as well as for the maintenance of existing constructs. Monitoring of implemented constructs will be a key focus area. This role fits into the realm of Business Intelligence, which is applied in Marketing or Sales and Distribution. This role forms a link between Analytics, Marketing, Group Direct Sales and Distribution managers. The successful incumbent will lead a team that provides management information using various techniques to analyse / interpret the information and presenting these findings in well-formatted reports. Proactively provides management with information regarding customer and campaign trends. Continually monitors Distribution channel management requirements and recommends necessary changes to the campaign and customer management processes. Develops new or redesigns existing CMS processes and / or systems functionality. The successful incumbent will work closely with the Marketing/Customer Experience managers to ensure data and analytical constructs remain current and relevant through continuous testing and validating of assumptions and business rules.

If you have the ability to engage with business users around a problem or potential use case and translate that into requirements for data and analytical constructs, this role is for you.

Key Result Areas:

Business Intelligence (Analysis)

• Translate business problems and use cases into requirements for data and analytical constructs.

• Analyses data and analytics processes to determine problems, risks and opportunities for improvement.

• Analyses past, present and future business environment.

• Engage and consult with business users and management on business procedures and policies.

• Designs new data and analytics processes.

• Formulates strategies and guidelines to improve the data and analytics environment.

• Reviews data and analytics processes and conducts process maintenance and audits, as required.

• Works with managers and relevant users on feasibility studies and establishing business and systems requirements.

• Works with data and databases to understand and document data requirements and processes.

• Participate in campaign planning via pre-campaign data extractions.

• Provide data insights for campaign execution.

• Manages the data integrity of the campaign extraction toolset, including quality checks, testing and data signoff.

• Ensure that the team Fully automates recurring campaign jobs.

System Development & Maintenance

• Establishes and maintains data and analytics constructs for the Data Analytics team

• Supports and maintains the requirements for the technical and data infrastructure to support the relevant data and analytics processes.

• Owns data and analytical constructs, user acceptance testing and implementation of changes or new applications.

• Documents requirements including data modelling and data flows etc.

• Support end-users of the data and analytical constructs.

Personal and Team Effectiveness

• Accountable for delivery through own efforts and delivery through others.

• Collaborates effectively with others to achieve personal results.

• Individually accountable for managing own time, tasks and output quality for periods of up to a year.

• Compiles 1-year detailed plan for team activities, based on broader business plan

• Makes increased contributions by broadening individual skills.

• Manages stakeholders and other resources.

Minimum Requirements

• Matric

• BCom/BSc (analytical or statistical) or relevant tertiary qualification.

• 6+ years’ experience in business and data analysis, solutions design & testing, data modelling

• Team Management experience advantageous

• Experience in financial industry.

• Experience in understanding database structure and data extraction principles.

• Experience is extracting and manipulating data using tools such as SQL, SAS and Excel.

• Ability to communicate effectively and efficiently in both written and verbal formats.

• Ability to work as a contributing member to a team as well as work in a self-directed and independent environment.

• Willingness to be flexible in job responsibilities as needs and opportunities warrant.

• Problem solving skills.

• Relationship management skills.

• Presentation and facilitation skills.

• Ability to work under pressure in a fast paced and dynamic environment.

SKILLS

• SQL/SAS

• Experience working with BASE SAS, SAS Enterprise Guide, SAS Marketing Optimization and SAS Customer Intelligence Studio advantageous

Competencies

• Strategic

• Leading with influence

• Innovation (perspective)

• Execution

• Customer first

• Personal mastery (learning)

• Collaboration (relating

Appointments will be made in line with the Old Mutual Employment Equity Plan.

We welcome applications from candidates with disabilities.