Business IT Integrations Specialist at Impact

• The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third vendors. The role reports to the IT Manager located in New York City.

What You'll Do:

• Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
• Ensure IT general controls are in place for new and existing SaaS applications
• Occasionally, you will handle new user access, assists with issues, user permissions, and user terminations
• Perform IT integrations with the use of an API, service account, etc
• Conduct SaaS audits to ensure company resources are optimally being utilized
• Troubleshoot and resolve SaaS issues 
• Conduct research to understand, explain and resolve technology issues 
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Keeps up to date on the latest feature releases and implements these new functionality to the company

What You Have:

• 5+ years of end-user support
• 3+ years of dedicated application support
• Experience with IT integrations such as SSO, API, 3rd party app integrations
• Experience with SaaS migrations
• Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
• Ability to support predominantly a Mac based environment
• Ability to work independently and think creatively
• Experience with creating technical documentation and introducing new features to the company
• Understand information security principles and best practices