Business Operations Manager , ProServe EMEA at Amazon

Job summary

• As an Operations Manager, you will partner with business leadership to define the goals, methods and practices of your business area to ensure the highest standards of organisational performance.

Key job responsibilities

• Your role will include the definition of our operations programs, including business operations support, recruitment and financial operations, and operations metrics trend analysis. This position will be responsible for establishing KPIs and measuring performance of the organization, supplying the management team with relevant and timely data and facts on health of the functions. You must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

A day in the life
On a daily basis you will deliver timely, accurate, and actionable intelligence to enable our customers to make data-driven decisions delivering significant business value. You will obsess about driving continuous improvement into our operational performance to ensure maximum client satisfaction.

This role will cover business operations for ProServe in South Africa, UAE, Czech/Poland and Israel.

BASIC QUALIFICATIONS

• 8+ years of strong experience in hi-tech Professional Services Organization in a PMO and in consulting operational roles driving strategy and operations.
• 8+ years of financial and analytical experience in a technology or consulting environment.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects. Strong financial and analytics experience in a technology or consulting environment.
• Operations management experience in large organizations.
• Excellent verbal and written communication skills, with the ability to work effectively across internal and external organizations.

PREFERRED QUALIFICATIONS

• Higher education degree required (BSc or MSc).
• Record of accomplishment for managing complex projects with aggressive schedules and scarce resources.
• Solid experience with working with senior stakeholders with strong influential skills.
• Extensive experience in strategic planning and execution supporting different geographical regions
• Understanding and experience of use of SFDC including Professional Services Automation and Quicksight.