Business Process Analyst at FNB South Africa

Job Description

• To perform business requirements analysis for products processes, procedures and/or systems
• Identify business process improvements (Cost Savings or efficiency improvements)
• Business Process Communications to key stakeholders and the required stakeholder sign off has been obtained.
• Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
• Assessing, Analyzing, Optimising end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions and assessing current business processes, procedures and business rules
• Comply with governance in terms of legislative and audit requirements by providing business process content in order to get the operating procedures updated (Golden Rules) and updating standard Operating Procedures with requisite changes
• Designing new and existing business processes, in conjunction with business partners by process mapping – As-Is and To-Be and ensuring that process maps are according to design principles and methodology.
• Perform a quality assurance by escalating issues so that delivery timeframes are not compromised by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
• Manage own development to increase own competencies.
• Providing information which contributes to building training manuals/material and providing guidance and support to team members
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Provide subject matter expertise and thought leadership in area of expertise
• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Provide business specific input to technical IT teams and third-party vendors to enable system migration projects and the activation of products on the relevant platforms Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Ideally BCom, BSc Eng or relevant degree
• 2+ years in a BA/ BPA/ Proces Analyst role