Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
Read more about this company
Job Description
- The Banking Advisor Academy role involves proactively managing a portfolio of affluent clients alongside a team of Private Bankers, focusing on analysis, research, sales, and service fulfillment to identify opportunities for acquiring new clients and expanding existing client portfolios. Incubation training period of 3-6 months. Key responsibilities include building trust-based relationships, fostering a culture of service excellence, marketing financial services solutions, managing the leads pipeline to drive profit growth, and consistently delivering high-quality outputs within set deadlines.
- Welcome to FNB, the home of the changeables.
- We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
- Experience Required - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
- A person must not be unrehabilitated insolvent.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
go to method of application »
Job Description
- To operate at senior level of the business and assume full responsibility and accountability for the national strategy and growth activities of the Business, as well as contribute to the profitable management of the overall business and play an active role in its development
Hello Future, National Sales Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FR Life Assurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Establish, align, and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Manage existing clients and grow portfolio through making contact and generating leads Manage the growth of active customer Account Base to increase client base
- Maximize Business Portfolio cross sell opportunities and strengthen client relationships
- Track, control, and influence sales activities with the specific aim to achieve previously determined National sales targets
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
You will be an ideal candidate if you:
- Tertiary Qualification- NQF Level 7 in Financial Services and Insurance
- 5+ Years sales Experience
- 3 years in a management role
- Experience in managing a sales team and getting results
- Experience in banking sales environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Attention to detail
- Thrive in a collaborative environment
- Deadline driven
- Able to handle a pressurized environment
go to method of application »
Job Description
Hello, IT Customer Relationship Manager
- Welcome to FNB, the home of the #Changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
- As an IT Customer Relationship Manager, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious
Role Purpose
- Manage the relationship with customers to ensure operational efficiency.
Responsibilities
- Act as a liaison between IT and various business units to ensure IT strategies align with business goals.
- Understand business objectives and translate them into IT requirements and solutions
- Build and maintain strong relationships with key stakeholders and business leaders.
- Facilitate communication between IT and business units to ensure mutual understanding and collaboration
- Oversee the delivery of IT services to ensure they meet business needs and performance expectations.
- Monitor and manage service levels, addressing any issues or discrepancies.
- Collaborate with business units to gather and document requirements for new IT projects or changes to existing services.
- Translate business needs into technical requirements for IT teams.
- Work with project managers to ensure IT projects are delivered on time, within scope, and aligned with business objectives.
- Support project planning, resource allocation, and risk management.
- Guide and support business units through changes in IT services or systems.
- Ensure that changes are effectively communicated and that users are adequately trained.
- Track and analyze the performance of IT services and solutions.
- Use metrics and feedback to identify areas for improvement and drive continuous improvement initiative
- Act as a point of escalation for issues related to IT services or projects.
- Coordinate with IT teams to resolve issues and ensure minimal impact on business operations.
- Identify opportunities for leveraging IT to enhance business processes and drive innovation.
- Stay updated on industry trends and emerging technologies that could benefit the organization
- Implement and maintain ITIL (Information Technology Infrastructure Library) best practices
- Work closely with other IT teams to ensure that issues are resolved quickly and efficiently.
- Analyze trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
- Compiling of reports & management information, including presenting to senior stakeholders.
- Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.
Education and Experience
- Grade 12
- Degree/Diploma in the relevant field
- 5+ Years of experience (IT Customer Relationship Manager)
- Certifications: ITIL Foundation or advanced certification (e.g., ITIL Service Manager) is preferred
- Advanced experience of Microsoft Suits and SQL,
- Communication: Excellent communication and presentation skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders
You Will Have Access To
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
Hello Future Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- Implements a program of technology projects to ensure that program goals are accomplished
Are you someone who can:
- Research new technology being used in the financial sector
- Develop prototype systems on which to test and prove the new technology
- Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
- Maintain and share a knowledge base of financial technology, trends and news for the group
- Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
- Participate with the broader community in the development of a blockchain platform for financial systems
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- Analyses credit data to estimate degree of risk in extending credit or lending money and consults with management to assist in corporate planning.
- Understanding of the economic environment, business risks and financial reports with the ability to relate such issues to specific business opportunities and the risk profile of individual clients.
- Identifying transaction specific risks including credit, taxation, accounting and legal.
- Introducing risk mitigating measures as input to structure transactions in line with the risk of philosophy of the Bank.
- General understanding of the RSA Companies Act, Tax, Commercial Law and legal issues relating to security.
- Excellent verbal presentation and report writing skills (reports are presented to the Credit Committee and to the Board of Directors).
- Keeping up to date with news and events that might affect various individual counterparties and portfolios.
- A good understanding of credit grading and credit pricing models.
- Modelling, assessing and advising on industry and company specific
- To assess and evaluate credit facilities (new and/or existing) based on sound credit & financial principles minimizing of risk to the bank.
- Assess and evaluates credit proposals, within delegated limits, whether they meet sound business criteria, and the credit risk falls within acceptable parameters.
- Approve, and recommends appropriate credit facilities including terms and conditions of facilities.
- Industry risk analysis available to identify and understand contextual threats to existing and potential clients.
- Builds relationships with Relationship Managers, Branch Managers and Account analysts to improve quality of business proposals and turnaround time on credit evaluation.
- Any other duties assigned by line management from time to time
- To provide effective value adding risk management to the bank in achieving their asset growth targets, whilst maintaining a quality-lending book, through judicious and effective management.
go to method of application »
Job Description
- To partner with the business in the provision of financial advice and support to increase operational quality, through the
- execution of financial services as per agreed standard operating procedures.
- Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
- Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage and monitor the applications and effectiveness of the business's financial information systems.
- Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
- Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
- Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
- Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
- Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
You will be an ideal candidate if you possess:
- Qualification - Qualified CA and/or CIMA
- Experience - 3 to 5 years of working experience in financial field post qualification
- Additional Knowledge - Experience in financial services industry
You will have access to: (Benefits of the role)
- Opportunities to network and collaborate
- Challenging Working environment
- Opportunities to innovate
We can be a match if you are: (Behavioural attributes)
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- RMB Private Bank offers leading wealth management advice and private banking solutions that span all stages of our client’s wealth journey. Our strong record of excellence, combined with a reputation for innovation and a genuine interest in the people we serve, inspires us to craft insightful solutions that evolve as our clients’ financial needs and aspirations change.
- While most Private Banks compete on the same basis, it is RMB's people, our owner-manager culture, collaborative spirit, and values that distinguish us from the rest. As a respected talent brand, RMB Private Bank creates an environment where exceptional people can create their own opportunities, supported by sound banking principles and innovative thinking.
Are you someone who can:
- Deliver exceptional experience and education to RMB Private Banking clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate
We can be a match if you are:
- Able to build sound relationships based on trust and openness.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
- RMB Private Bank offers leading wealth management advice and private banking solutions that span all stages of our client’s wealth journey. Our strong record of excellence, combined with a reputation for innovation and a genuine interest in the people we serve, inspires us to craft insightful solutions that evolve as our clients’ financial needs and aspirations change.
- While most Private Banks compete on the same basis, it is RMB's people, our owner-manager culture, collaborative spirit, and values that distinguish us from the rest. As a respected talent brand, RMB Private Bank creates an environment where exceptional people can create their own opportunities, supported by sound banking principles and innovative thinking.
Are you someone who can:
- Deliver exceptional experience and education to RMB Private Banking clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate
We can be a match if you are:
- Able to build sound relationships based on trust and openness.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
- Apply Risk Management processes within the area of responsibility
- Provide guidance and assist with requirements on changed or new risk tools
- Oversee the effective use of risk tools and monitor its effectiveness for the business
- Assist with preparation and analyses of reports for tabling at various Risk Committees
- Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
- Ensure data integrity, data structures and business line mappings are correct
- Monitor workflow issues in loss data system
- Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes
- Monitor documented requirements and project manage deliverables
- Highlight risk areas through root cause analysis
- Monitor action plans on various risk tools
- Monitor risk reporting and escalate issues
- Deliver against operational and cost targets
- Prioritize resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budge
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
- Drive and embed risk capabilities in the business
- Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
- Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
- Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
- Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
- Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
- Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
- Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
- Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
- Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
- Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
- Ensure business has designed and implemented controls to manage the risks identified
- Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
- Analyse business information, data and BU risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
- Prepare the relevant risk profile report in a format that is acceptable to senior management and risk governance committees and considers all key risks
- Ensure appropriate governance structures are in place in area of accountability
- Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines
- Escalate significant risk issues to management or Enterprise Risk Management and risk governance structures as relevant
- Review risk management documentation and risk reports to ensure achievement of relevant risk strategy
- Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals
- Ensure all stakeholders have been engaged and information provided by Project Management Office (PMO) is reviewed and challenged to ensure accuracy
- Escalate critical projects status to contribute to delivery against set timelines where required
- Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
- Develop and maintain monitoring plan to ensure coverage of key controls
- Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan
- Track feedback on results of monitoring activities to enhance relevant risk control environment
- Develop, encourage and nurture collaborative relationships across FRG
- Manage team performance in achievement of business objectives
- Participate in planned activities that are appropriate for own and employee development
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
- Hello Future Systems Administrator – App Development
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- To provide guidance in the implementation, installation, configuration and testing of system software on all relevant mainframes to code and automate tasks that optimise processing aligned to business requirements.
- Strong Python coding experience
- Proficiency in automation scripting
- Knowledge of DevOps methodologies and experience with automation tools like Ansible, Jenkins, etc.
- Strong experience with monitoring in cloud
- Ability to collaborate across cross-functional teams to define monitoring requirements and optimize application performance.
- Leadership and mentoring skills to guide teams in adopting monitoring best practices and performance optimization techniques.
- A strong understanding of security practices in monitoring sensitive applications and ensuring data protection.
You will be responsible for:
- Extensive technical expertise in coaching development teams on best practices for testing and test automation.
- In-depth understanding of monitoring, event management, and performance tuning techniques.
- Experience with industry trends in Infrastructure and Application Monitoring products, and the ability to implement these trends into solutions.
- Proficiency in installing and configuring AppDynamics, with hands-on experience deploying AppDynamics Controllers and agents.
- Experience with a variety of monitoring and performance tools beyond AppDynamics
- Exposure to the full application lifecycle, including coding, testing, deployment, and post-implementation activities.
- Daily Capacity and health Checks. Software maintenance and customisation.
- Controls illegal Intrusions from non-permissible entities outside the corporate network.
- Manages the Group Corporate server infrastructure.
- Advice on security prevention enhancements.
- Takes care of the Backup Systems according to Baseline Standards in order to maintain Business Continuity.
Knowledge on the below tools:
- ScienceLogic
- AppDynamics
- Resolve
- Service Now
- Chef
- Git
What you will need:
- Over 5 years' experience in a similar role
- AppDynamics certification and training, with proven experience deploying AppDynamics in critical, high-traffic environments.
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Good stakeholder engagement
- Excellent problem-solving skills with the ability to effectively communicate technical concepts across teams
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
go to method of application »
Job Description
- Hello Future Systems Administrator – Developer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- To provide guidance in the implementation, installation, configuration and testing of system software on all relevant mainframes to code and automate tasks that optimise processing aligned to business requirements.
- Python coding experience
- Experience in software testing
- Strong technical knowledge and the ability to coach development teams on testing and test automation
- Good understanding of monitoring and event techniques
- Knowledge on DevOps
- Must have experience of current industry trends in Infrastructure and Application Monitoring products.
- API experience none negotiable
You will be responsible for:
- Conduct test plans by unpacking the requirements which include regression testing, system analysis and reviews
- Create design steps from test cases, execute system validation plans and compile test scripts
- Create test scripts to effectively test enhancements and new requirements and execute automated test scripts
- Manage testing defects and involve relevant business staff in quality assurance testing analysis
- Build integration between monitoring solutions
- Provide reports, stats, metrics to users and help debug issues with Infrastructure and Applications
Knowledge on the below tools:
- ScienceLogic
- AppDynamics
- Resolve
- Service Now
- Chef
- Git
What you will need:
- Over 5 years' experience in a similar role
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Good stakeholder engagement
- Excellent problem-solving and communication skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
go to method of application »
Job Description
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
go to method of application »
Job Description
Hello Future Pillar Sales Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As a Pillar Sales Lead in FNB Retail Loans you will be responsible for, strategic management of all areas across the business, its people and other resources, to ensure sustainable growth of its consolidated Balance Sheet and Income Statement by identifying business growth opportunities (new markets, new products and new services) and deliver those through the design of the most cost effective delivery channel appropriate to the respective segment, developing appropriate risk management strategies and introduce efficiency improvement measures to an optimal return and maximum stakeholder value
Are You Someone Who Can
- Achievement of net profit growth for business.
- Drive an increase in average balance of specific portfolio of liabilities.
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Build and maintain strategic relationships with internal and external parties to support the sales strategy· Manage the growth of active customer Account Base to increase client base.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. Facilitate channel migration of customers to ensure most effective way of banking customers
- Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
- Define a portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities.
- Monitor changes in legislation, regulations, initiatives and relevant industry practices.
- Ensure drafting and implementation of appropriate interventions.
- Ensure compliance with audit requirements.
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing sales activities with the specific aim to increase sales efficiencies of the team.
- Keep up to date with financial and economic developments to inform and support clients and provide clear analysis for all business processes and documentation to develop the business.
- Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution.
- Monitor costs / benefits per campaign/channel.
- Maintain operational accountability for all campaign execution.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies
- Contribute to the development and execution of the business unit strategy through the development and implementation of the People Strategy and operational objectives
You Will Be An Ideal Candidate If You Have
- Minimum qualification – Bachelors Degree
- Master’s degree would be an added advantage
- 9-11 years experience is required with 4-5 years Leadership experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are / have
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Ethical Judgement
- Solid Leadership
- People Management
- Strategic Thinking
go to method of application »
Job Description
- To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
FNB introduction
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide sound services and recommendations based on customer and client needs, current information, and trends.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Achieve expected financial targets and uphold associated service levels.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Act responsibly with work related resources to contribute to cost containment.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Contribute to innovation by finding faster and more accurate ways of working.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification
- Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.
go to method of application »
Job Description
- To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future
Hello Future Cost Accountant II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Central Reporting talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: (Role Responsibilities)
- Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
- Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage and monitor the applications and effectiveness of the business's financial information systems.
- Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
- Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
- Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
- Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
- Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
You will be an ideal candidate if you possess:
- Qualification - Qualified CA and/or CIMA
- Experience - 3 to 5 years of working experience in financial field post qualification
- Additional Knowledge - Experience in financial services industry
You will have access to: (Benefits of the role)
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are: (Behavioural attributes)
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To perform business requirements analysis for products processes, procedures and/or systems
- Identify business process improvements (Cost Savings or efficiency improvements)
- Business Process Communications to key stakeholders and the required stakeholder sign off has been obtained.
- Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
- Assessing, Analyzing, Optimising end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions and assessing current business processes, procedures and business rules
- Comply with governance in terms of legislative and audit requirements by providing business process content in order to get the operating procedures updated (Golden Rules) and updating standard Operating Procedures with requisite changes
- Designing new and existing business processes, in conjunction with business partners by process mapping – As-Is and To-Be and ensuring that process maps are according to design principles and methodology.
- Perform a quality assurance by escalating issues so that delivery timeframes are not compromised by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
- Manage own development to increase own competencies.
- Providing information which contributes to building training manuals/material and providing guidance and support to team members
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives and continuously review objectives and goals
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Provide subject matter expertise and thought leadership in area of expertise
- Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
- Provide business specific input to technical IT teams and third-party vendors to enable system migration projects and the activation of products on the relevant platforms Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Ideally BCom, BSc Eng or relevant degree
- 2+ years in a BA/ BPA/ Proces Analyst role
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team at FNB Retail COO (Project Manager) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
- Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas
- Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
- Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines
- Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
- Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
- Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
- Define project success criteria and disseminate them to involved parties throughout project life cycles
- Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
- Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process
You will be an ideal candidate if you have
- Completed relevant undergrad degree/diploma
- Post graduate degree
- 5 to 7 years project management experience
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Solution driven.
- Thrive in a collaborative environment.
go to method of application »
Job Description
Hello Future Data Engineer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.
Are You Someone Who Can
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
- Provide subject matter expertise and thought leadership.
- Act responsibly with work related resources to contribute to cost containment.
- Design and develop IT systems and solutions.
- Conduct research on architectural systems.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
- Identify and escalates potential risks that may lead to increased costs.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
- Meet set turnaround times while ensuring own availability, reliability and accuracy.
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
- Execute own work in accordance with the organizational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Adhere to quality standards, turnaround times and company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
- Create own personal development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends.
Technical Skills
- ETL Tooling, Abinitio would be advantageous
- Proficient in SQL, SAS
- Teradata, would be advantageous
- Spark
- Hive
- PowerBi
You Will Be An Ideal Candidate If You
- Qualification: Bsc Comp Sci, or related degree in Engineering / Information Systems
- Experience: 5 years minimum related / relevant experience
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail