Hot Jobs at Marriott International

POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: Grade 12
• Related Work Experience: 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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Job Summary

• The Sales Coordinator – Lead Catcher provides critical administrative support to the sales team by managing lead entry, maintaining accurate CRM records, and preparing client-ready proposals. This role is responsible for the qualification, entry, sourcing, and overall coordination of incoming lead volume across all channels to meet lead entry expectations.
• The position generates and audits reports and documentation and supports customer engagement planning. By ensuring timely communication between clients and hotel partners, the coordinator helps streamline operations and improve overall efficiency. With a strong emphasis on organization, accuracy, and process management, this role enables the sales team to focus on driving revenue and strengthening client relationships.

Candidate Profile

Education and Experience

Required

• High school diploma or GED and 3 years’ experience in Sales and Marketing, Guest Services, Front Desk, or a related professional area

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 1 year of relevant professional experience

Preferred

• Experience within the hospitality industry
• Experience in SFAWeb CI/TY, EMPOWER/Sales, CVENT, and other eRFP systems
• Experience supporting large group business
• Proficiency in Microsoft Office
• Experience with data entry
• English language proficiency, written and spoken
• Previous experience in a call or sales center environment
• Proficient computer skills including Outlook, Microsoft Word, and Microsoft Excel
• Strong typing skills
• Knowledge of Marriott International brands, business strategies, and culture
• Demonstrated ability to multi-task with strong time management and organizational skills
• Ability to collaborate effectively within a team environment
• Flexibility with sound judgment and decision-making capability
• Strong organizational and customer service skills
• Clear and professional written and verbal communication skills, including proper grammar and punctuation

Core Work Activities

• Manage inbound lead volume from multiple sources; qualify request needs, enter and source leads in SFA, and send opportunities directly to inactive properties to ensure timely customer response
• Accurately track all leads and distributions, including follow-up for hotel responses
• Prepare and consolidate hotel responses into pricing grids, proposals, and client-ready documents to streamline the sales process
• Enter and update SFA with new or revised contact and account information
• Generate, organize, and audit reports (performance, pipeline, activity, dashboards) using internal platforms and RFP systems for business analysis and decision support
• Provide administrative support to account leaders, including scheduling meetings, coordinating travel arrangements, preparing documentation, and assisting with event planning
• Respond to client inquiries and follow up with hotel contacts to ensure timely receipt of information, confirmations, and updates
• Conduct research on departmental policies, procedures, and services, compiling and analyzing data to resolve operational issues
• Address questions regarding the entry process to ensure data integrity
• Handle incoming requests professionally and courteously, resolving or directing inquiries appropriately and following up as necessary
• Escalate issues to leadership when required
• Track monthly production data for submission to leadership
• Perform accurate lead entry and data management in CRM systems, adhering to established protocols and ensuring timely updates
• Stay informed and keep leadership informed of all office activities and schedules
• Provide additional support as workload allows and complete other projects or reports as assigned

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JOB SUMMARY

• Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.

OR

• 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions.
• Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy.
• Maintains, updates, and manages all web sites.
• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
• Develops brochure and property collateral materials.
• Participates in all property imaging work (e.g., signage).
• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.
• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.
• Ensures consistent marketing message is communicated in all advertising and collateral efforts.
• Manages marketing budget throughout year.
• Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning.
• Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising.
• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding.
• Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Evaluates new marketing opportunities for the property.
• Ensures property is represented on all quality internet sites that have the potential of providing business.
• Works closely with respective Convention Bureaus and Chambers of Tourism.
• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking.
• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.
• Develops strategic marketing plan for property, includes group, leisure and local efforts.
• Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing Opportunities

• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
• Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.
• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.
• Works with media buyer to plan and execute advertising.
• Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites.
• Assists property with materials, tracking/analysis and presentations to owners.
• Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.).
• Ensures that property is following all corporate marketing guidelines.
• Approves all invoicing through MarrCom office.

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POSITION SUMMARY

• Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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JOB SUMMARY

• The position champions and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.

CANDIDATE PROFILE 

Education and Experience

• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Strategic Planning and Decision Making

• Analyzes financial data and market trends.
• Assists in analyzing information, forecasts sales against expenses and creates annual budget plans.
• Compiles information, analyzes and monitors actual sales against projected sales.
• Assists in developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
• Thinks creatively and practically to develop, execute and implement new business plans
• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.
• Implements a system of appropriate controls to manage business risks.

Leading Accounting Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Communicates the goals and the owner priorities to subordinates in a clear and precise manner.
• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.
• Holds staff accountable for successful performance.

Developing and Maintaining Finance and Accounting Goals

• Supports property strategy from a finance and accounting perspective
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures Profits and Losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Ensures appropriate corrections are made to audit results if necessary.
• Reviews audit issues to ensure accuracy.

Managing Projects and Policies 

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Generates and providing accurate and timely results in the form of reports, presentations, etc.
• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).
• Oversees internal, external and regulatory audit processes.
• Ensures compliance with Standard Operating Procedures (SOPs).
• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).

Anticipating and Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Understands the owners' perspective and ROI expectations.
• Anticipates and addresses owner needs and involves ownership in key decisions.
• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.
• Advises the GM and executive committee on existing and evolving operating/financial issues.
• Facilitates critique meetings to review information with management team.
• Attends owners meetings in order to provide context and explanation for financial results.
• Attends meetings and communicates with the owners, understanding the priorities and strategic focus.
• Demonstrates a commitment to meeting the needs of all key stakeholders.
• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily operations.
• Ensures property policies are administered fairly and consistently.
• Ensures new hires participate in the department’s orientation program.
• Ensures new hires receive the appropriate new hire training to successfully perform their job.
• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: No high school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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JOB SUMMARY

• Reporting to the HR Operations Manager, the Payroll and HR Compliance Officer is responsible for the HR Payroll Processing, Employee Benefits, Payroll administration and HR Compliance in accordance with local law and Marriott International Policies and Procedures.

CANDIDATE PROFILE 

Education and Experience

• Related tertiary qualification
• 2 years experience in a similar role 
• Knowledge on SAGE Premier advantageous.
• Strong understanding of HR and payroll processes and related legislation.
• Excellent communication and organizational skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in excel

CRITICAL WORK ACTIVITIES

Administration

• Maintain confidentiality and security of employee and property records, files, and information.
• Ensure accurate maintenance of all employee records and files 
• Answer phone calls and record messages.
• Create and type office correspondence using computer.
• Create and maintain filing systems.
• Generate Human Resources data reports as required or as requested.
• Serve as Human Resources subject matter expert and participate on project teams.
• Quarterly submission of Stats SA 

Payroll

• Manage payroll processes, including capturing, updating, and reconciling payroll data. 
• Administration and submissions of Workman`s Compensation
• Issuing of confirmation of employment letters
• Issuing of all department of Labour forms to employees i.e UI19, Maternity leave, illness benefit forms 
• Processing new hires, promotions and terminations. 
• Conduct payroll input meetings with Heads of Departments, consolidate input sheets, reconcile discrepancies, maintenance of payroll records. 
• Collaborate with finance for payroll-related matters and ensure compliance with tax regulations
• Administrating, capturing and monitoring of leave on the VIP system
• Leave management: maintain accuracy of leave records, monitor leave accruals, balances and planners.
• Reconciling payroll and providing HR department and Finance department with payroll audit sign off reports and month end reports
• Submitting EMP201, UIF declarations to Department of Labour on a monthly basis
• Issuing of payslips to employees
• Issuing of IRP forms to employees
• Capturing of tax directives of VIP system
• Assist staff with payroll queries

Compensation

• Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. 

Employee Benefits - Medical Aid, Medical Insurance and Wellness

• Ensure all current and new employees are registered on medical aid or Medical insurance 
• Ensure correct contribution is paid according to company policy and medical aid billings
• Escalate all billing related medical aid queries
• Assist with Hotel Wellness day
• Issuing of membership certificates and cards
• Administrating medical aid cancellations and amendments
• Employee Wellbeing counselling referrals

Employee Benefits - Provident Fund

• Ensure all current and new employees are registered on provident fund
• Ensure correct contribution is paid according to company policy and 
• Reconcile and balance monthly provident fund billing reports
• Provide benefit updates to employees
• Administrating of all provident fund withdrawals on the online portal

Employee Benefits –Broker Liaison             

• Quarterly Committee meetings relating to Provident Fund 
• Planning of annual provident fund information sessions
• Planning of medical aid annual renewal sessions
• Liaison with Medical Aid Brokers on a monthly basis and as required 
• Liaison with Employee Wellness Partners – referrals and quarterly utilization reporting
• Complete all daily duties as set out in departmental duties and requirements.

HR Compliance

• Generate Human Resources data reports including the collation of monthly, quarterly and annual statistics. 
• Monthly – Mhub data, EE statistics, BSC Data, Turnover stats,
• Quarterly – Stats SA
• BI-annual – EMP501 
• Annual – Cathsseta Employee data, Employment Equity data, HIRG Data and submission 
• Work closely with HR management to champion and ensure compliance for ISRA audit, BSA audit, Employment Equity Report, Cathsseta Audit and HR Audit.
• Assist in the development and documentation of HR policies. Compile and submit Employment Equity Plans and skills reports.

Communications and Relations

• Respond to questions, requests, and concerns from employees and management regarding Compensation & Benefits, policies and guidelines.
• Post all necessary legal or regulatory notices related to Compensation & Benefits in view of all employees as required by law.
• Assist and support management and the leadership team with handling and resolving Compensation & Benefits issues.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/HR Manager.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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POSITION SUMMARY

• First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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Key Responsibilities

• Assist in the preparation and cooking of menu items according to Marriott brand standards.
• Ensure consistent quality, taste, and presentation of all dishes.
• Follow recipes, portion controls, and plating guidelines.
• Maintain cleanliness and organization of assigned kitchen sections.
• Adhere strictly to food safety, hygiene, and sanitation standards (HACCP).
• Assist with receiving, storing, and rotating food products.
• Support senior chefs during busy service periods.
• Contribute ideas for menu development and daily specials when appropriate.
• Ensure proper use and care of kitchen equipment.

Qualifications & Requirements

• Culinary diploma or relevant certification preferred.
• Previous experience in a hotel or restaurant kitchen is an advantage.
• Basic knowledge of food safety and sanitation standards.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.
• Flexibility to work shifts, weekends, and holidays.
• Passion for cooking and willingness to learn.

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JOB SUMMARY

• Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Assists in determining how food should be presented and creates decorative food displays.
• Maintains purchasing, receiving and food storage standards.
• Ensures compliance with food handling and sanitation standards.
• Performs all duties of kitchen managers and employees as necessary.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with all applicable laws and regulations.
• Follows proper handling and right temperature of all food products.
• Operates and maintains all department equipment and reports malfunctions.
• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations

• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures property policies are administered fairly and consistently.
• Communicates performance expectations in accordance with job descriptions for each position.
• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities 

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.