Sales Coordinator (Based in Johannesburg) at Marriott International

Job Summary

• The Sales Coordinator – Lead Catcher provides critical administrative support to the sales team by managing lead entry, maintaining accurate CRM records, and preparing client-ready proposals. This role is responsible for the qualification, entry, sourcing, and overall coordination of incoming lead volume across all channels to meet lead entry expectations.
• The position generates and audits reports and documentation and supports customer engagement planning. By ensuring timely communication between clients and hotel partners, the coordinator helps streamline operations and improve overall efficiency. With a strong emphasis on organization, accuracy, and process management, this role enables the sales team to focus on driving revenue and strengthening client relationships.

Candidate Profile

Education and Experience

Required

• High school diploma or GED and 3 years’ experience in Sales and Marketing, Guest Services, Front Desk, or a related professional area

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 1 year of relevant professional experience

Preferred

• Experience within the hospitality industry
• Experience in SFAWeb CI/TY, EMPOWER/Sales, CVENT, and other eRFP systems
• Experience supporting large group business
• Proficiency in Microsoft Office
• Experience with data entry
• English language proficiency, written and spoken
• Previous experience in a call or sales center environment
• Proficient computer skills including Outlook, Microsoft Word, and Microsoft Excel
• Strong typing skills
• Knowledge of Marriott International brands, business strategies, and culture
• Demonstrated ability to multi-task with strong time management and organizational skills
• Ability to collaborate effectively within a team environment
• Flexibility with sound judgment and decision-making capability
• Strong organizational and customer service skills
• Clear and professional written and verbal communication skills, including proper grammar and punctuation

Core Work Activities

• Manage inbound lead volume from multiple sources; qualify request needs, enter and source leads in SFA, and send opportunities directly to inactive properties to ensure timely customer response
• Accurately track all leads and distributions, including follow-up for hotel responses
• Prepare and consolidate hotel responses into pricing grids, proposals, and client-ready documents to streamline the sales process
• Enter and update SFA with new or revised contact and account information
• Generate, organize, and audit reports (performance, pipeline, activity, dashboards) using internal platforms and RFP systems for business analysis and decision support
• Provide administrative support to account leaders, including scheduling meetings, coordinating travel arrangements, preparing documentation, and assisting with event planning
• Respond to client inquiries and follow up with hotel contacts to ensure timely receipt of information, confirmations, and updates
• Conduct research on departmental policies, procedures, and services, compiling and analyzing data to resolve operational issues
• Address questions regarding the entry process to ensure data integrity
• Handle incoming requests professionally and courteously, resolving or directing inquiries appropriately and following up as necessary
• Escalate issues to leadership when required
• Track monthly production data for submission to leadership
• Perform accurate lead entry and data management in CRM systems, adhering to established protocols and ensuring timely updates
• Stay informed and keep leadership informed of all office activities and schedules
• Provide additional support as workload allows and complete other projects or reports as assigned