MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide Coll...
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KEY RESPONSIBILITIES
Receiving & Physical Checks
- Receive and verify all deliveries, ensuring quantities and quality match delivery notes.
- Report any shortages, damages, or discrepancies immediately.
- Assist in preparing documentation required for GRN capturing by the Inventory Administrator.
Storeroom Organisation & Safety Compliance
- Maintain clean, organised, and logically structured storerooms.
- Perform FIFO rotation and regular expiry‑date checks.
- Ensure correct segregation of chemicals, food, amenities, and equipment per SOPs.
- Maintain secure access control for high‑risk items.
- Conduct daily checks for cleanliness, leaks, pests, damages, and other safety hazards.
Stock Issuing & Transfers
- Pick and prepare stock for issuing based on authorised requisitions.
- Accurately prepare and document inter‑department stock transfers.
- Prevent any stock movement without correct documentation and traceability.
Cycle Counts & Month-End Support
- Support mid‑month and month‑end stock counts across all storerooms.
- Participate in blind counts for high‑risk stock categories.
- Assist with recounts and help identify physical causes of stock variances.
KPI Ownership
- Receiving Accuracy: Correct and compliant verification of deliveries.
- Storeroom Compliance: Cleanliness, organisation, FIFO adherence, segregation, and safety readiness.
- FIFO & Expiry Control: Zero expired or incorrectly rotated items.
- Issue & Transfer Accuracy: Correct quantities, correct items, full documentation.
- Cycle Count Accuracy: Prepared, compliant storerooms with accurate count outcomes.
REQUIREMENTS
Competencies & Experience
- 1–2 years of storeroom or warehouse experience required.
- Strong organisational skills and exceptional attention to detail.
- Ability to work physically and uphold storeroom discipline.
- Experience in hospitality stock handling is advantageous.
- Reliable, safety‑conscious, and disciplined in following procedures.
go to method of application »
Key Outcomes of the Role
- Guests feel seen, anticipated, and cared for
- The guest journey is intentional, consistent, and memorable
- Guest-facing teams are confident, present, and aligned
- Guest feedback reflects emotional connection, not only satisfaction
- The MORE brand experience is protected and elevated daily
Core Responsibilities
- Guest Journey Ownership
- Accountable for the integrity and execution of the end-to-end guest journey (pre-arrival, arrival, in-stay, departure, post-stay)
- Design and protect key guest rituals, moments, and transitions
- Ensure consistency of experience while respecting the unique character of each lodge or hotel.
- Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests
- Act as escalation point for complex or sensitive guest situations
Experience Delivery & Presence
- Maintain a visible, engaged presence in guest areas
- Conduct daily experience walkabouts and informal quality checks
- Observe guest behaviour and emotional cues to proactively adjust service
- Ensure guest communications reflect the MORE tone of voice
- Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping, and Activity Partners to ensure seamless experience delivery. Inclusive of residences and out and about experiences.
- Elevate the quality of guest interaction beyond service delivery, through visible leadership and coaching
People Leadership & Coaching
- Lead, coach, and inspire guest-facing teams to deliver intuitive, emotionally intelligent service
- Set clear expectations around presence, language, body language, and guest interaction
- Facilitate experience-focused training and coaching sessions
- Identify and develop future talent within guest-facing teams
- Reinforce accountability while nurturing confidence and pride in service
- Ensure Guest Experiences trainings outcomes are lived within the property.
- Serve as the connector between departments, shaping a consistent guest-first mindset across the property
Brand & Experience Custodian
- Act as the on-property custodian of the MORE guest experience
- Ensure all guest touchpoints align with brand values and experience standards
- Protect intimacy, warmth, and authenticity as the business scales
- Collaborate with Marketing and Guest Experience leadership on storytelling and enhancements
- Contribute insights into broader Guest Experience strategy
- Conduct all preparations for special occasions in conjunction with the GE Department and Interiors.
- Act as the on-property translator of the MORE brand, embedding its values into daily behaviours and team practices
Guest Feedback & Insight
- Engage with guest feedback during and after stay
- Review and respond to guest feedback platforms in line with brand tone
- Identify experience trends and recurring pain points
- Translate feedback into practical improvements and coaching moments
- Share insights with the GM and Group Guest Experience leadership
Commercial Awareness (Experience-Led)
- Enhance revenue through curated experiences rather than transactional upselling
- Support repeat visitation and guest loyalty through emotional connection
- Balance guest delight with operational and financial sustainability
- Protect brand value over discount-led decision making
Experience & Profile
Essential
- 5–8 years’ experience in luxury hospitality or lodge/hotel environments
- Proven experience in guest relations or guest experience leadership/management.
- High emotional intelligence and strong interpersonal presence
- Comfortable leading through influence rather than hierarchy
- Exceptional written and verbal communication skills
- Strong situational awareness and attention to detail
Advantageous
- Exposure to guest experience design or service philosophy work
- Familiarity with guest feedback platforms and PMS systems
go to method of application »
Key Responsibilities
Financial Operations & Controls
- Oversee all property finance functions, ensuring accuracy and compliance with group SOPs.
- Review and approve purchase orders, ensuring correct allocation and adherence to budgets.
- Manage cash flow, including petty cash and credit card reconciliations.
- Validate daily revenue submissions and ensure timely, accurate reporting.
- Maintain and reconcile the fixed asset register and operating equipment assets for both insurance and finance purposes.
- Oversee inventory management, including variance recounts, workbook validation, and final sign-off on control systems.
Budgeting, Reporting & Analysis
- Drive and own the annual budget process at property level, collaborating with department heads.
- Prepare and analyze management accounts, providing variance analysis and actionable insights.
- Produce flash and project reports to support business decision-making.
- Support the pricing of extras and ancillary services at property level.
Audit, Compliance & Internal Controls
- Ensure robust internal controls are in place and adhered to, in line with group standards.
- Assist with annual external audits and ensure all supporting documentation is accurate and available.
Collaboration & Stakeholder Management
- Act as the key finance link between the property and the support office team.
- Work closely with HR on gratuities, staff deductions, and payroll-related finance matters.
- Support operational teams with financial guidance and training as needed.
Requirements
- Education: B.Com degree in Finance, Accounting, or related field.
- Experience: Minimum 5 years’ experience in finance, with at least 2 years in the hospitality sector.
- Systems: Advanced proficiency in MS Office; experience with Sage Software (Intacct preferred).
- Skills: Strong analytical and problem-solving skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Personal Attributes: Proactive, collaborative, and able to communicate financial concepts clearly to non-financial stakeholders.
go to method of application »
Key Responsibilities:
People Operations & Support
- Act as the primary HR contact for all day-to-day queries and people matters.
- Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
- Support the delivery of consistent, human-centred employee experience across departments.
Recruitment & Onboarding
- Manage the end-to-end recruitment process, ensuring efficiency and legal compliance.
- Lead warm, structured onboarding processes aligned to brand and operational needs.
Performance & Employee Relations
- Support performance reviews, KPIs, probation feedback, and appraisals.
- Manage employee relations, including disciplinary and grievance processes.
- Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness.
- Coach managers in handling IR matters with legal and emotional intelligence.
Training & Development
- Identify training gaps and coordinate relevant internal and external learning interventions.
- Track compliance with skills development and employment equity obligations.
- Support succession planning and the development of internal talent pipelines.
Compliance, Administration & Transactional Delivery
- Maintain all HR records, including contracts, performance documentation, and leave registers.
- Prepare monthly payroll input and liaise with central payroll for accurate processing.
- Ensure full compliance with BCEA, LRA, EE Act, and company policies.
- Standardise and maintain current documentation, job descriptions, and SOPs.
Required Skills & Experience:
- Diploma or Degree in HR Management / Industrial Psychology (NQF 6–7).
- 5+ years’ HR Generalist experience, preferably in hospitality or luxury retail/service environments.
- Strong working knowledge of South African labour legislation, including unionised environments.
- Experience with Sage, ESS or other HRIS platforms.
- Mature, emotionally intelligent, and able to manage sensitive people issues with discretion and professionalism.
- Comfortable working flexibly, including weekends or evenings when operations require it.
- Confident communicator with the credibility to coach managers and support change.
- Organised, detail-oriented, and passionate about creating meaningful work experiences.
go to method of application »
KEY RESPONSIBILITIES
Inventory Governance & Daily Controls
- Oversee all daily stock movements across all departments.
- Ensure full SOP compliance at all times.
Verify all transactions captured by the Inventory Administrator, including:
- Purchase Orders
- GRNs
- Transfers (Internal & External)
- Wastage /Write Off
- Credit
- Issues / Consumption
- Master Data Updates
- Reject and correct inaccuracies before daily cut-off.
- Ensure item categorisation (UOM, Cost, VAT rules) aligns with Group standards.
Sales vs Consumption Reconciliation (High-Risk Areas)
Reconcile POS sales vs inventory depletion for:
- Bar (Minibar, Game Drive & Incl Sales)
- Gallery & Creative Lab Retail
- Spa Retail
- Validate recipe-linked items for correct depletion (cocktails, pouring).
- Investigate all consumption discrepancies same-day.
- Enforce “no replenishment without reconciliation” per SOP.
Transfers, Issues, Wastage & Credit Management
Verify all transfers include:
- Correct documentation
- Signatures
- Matched values
- Ensure all departmental issues are supported by usage sheets.
- Validate all wastage entries and ensure proper authorisation.
- Confirm supplier credits are correctly raised and reconciled.
Purchase Order Controls & Budget Alignment
- Validate purchasing requests against: Department budgets
- Approved PAR levels
- Min/Max or ROP settings
- Confirm all POs use correct item codes, UOM, supplier, price, and delivery details.
- Notify Group Inventory Manager of unusual changes or irregularities.
Receiving, Storage & Storeroom Integrity (via Storeman)
Oversight of:
- GRN accuracy and 3-way matching (PO → Delivery Note → Invoice)
- FIFO rotation & expiry control
- Chemical segregation & OE protection
- Storeroom access control & key registers
- Weekly storeroom housekeeping & safety audits
Note: The Storeman executes physical tasks; the Inventory Controller verifies compliance.
Cycle Counts & Full Stock Counts
- Lead mid-month and month-end counts.
- Ensure blind counts for high-risk items (Beverage, Food, Gallery Retail & Housekeeping Amenities & Cleaning).
- Investigate variances using movement logs, POS data, GRNs, and usage patterns.
- Ensure all variances are fully explained and approved.
Month-End Process & Reporting
- Manage Month End Process for all inventory locations in co-operation with all HOD’s
Compile month-end reporting pack including:
- Opening & closing balances
- Purchases
- Issues & transfers
- Wastage
- Sales vs consumption summaries
- Variance reports
- Count sheets
- Compile an Inventory Workbook.
- Obtain final sign-off from Finance & the Group Inventory Manager.
Master Data, Pricing & System Integrity
- Maintain accurate item master data in MyStock / MyInventory /Sage Inventory
- Submit item creation/change requests via approved workflow.
- Ensure selling prices comply with margin policy.
Risk, Compliance & Audit Controls
- Maintain separation of duties across request → capture → approval → issue.
- Keep complete digital document trails (POs, GRNs, Issues, Transfers, Credits).
- Enforce physical controls: locked cages, CCTV coverage, key registers.
- Support internal and external audits with accurate records.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- 2–4 years’ experience in hospitality inventory or multi-department stock management
- Strong analytical and numerical ability
- Experience with MyStock / MyInventory / POS systems (TallOrder or similar)
- Ability to supervise and direct Storeman & Administrator functions
- Strong understanding of hospitality operations (F&B, Housekeeping, Spa, Retail and OE’s)
- High accuracy and disciplined follow-through
- Ability to collaborate with HODs, Finance, Procurement & Group Inventory Management
go to method of application »
Key Responsibilities
Marketing Strategy & Planning
- Support the development of annual marketing strategies aligned with business objectives
- Build detailed marketing plans with clear objectives, tactics, timelines, and budgets
- Ensure marketing strategies reflect market conditions, customer needs, and competitive landscape
- Translate high-level strategy into actionable plans for the team
- Create quarterly and monthly marketing activity plans
- Set clear KPIs and success metrics for all marketing initiatives
- Ensure all departments align with the marketing strategy
Content & Channel Management
- Develop and implement content strategies across all marketing channels
- Create and manage integrated communication plans ensuring consistent brand messaging
- Coordinate content distribution across digital (social media, email, website) and traditional channels (print, outdoor, direct mail, PR)
- Manage editorial calendars and content production schedules
- Ensure brand consistency and quality control across customer touchpoints
- Coordinate with external agencies, freelancers, and creative partners
- Balance digital and traditional marketing approaches for effective audience reach
Brand Management & Compliance
- Act as brand guardian, ensuring correct and consistent use of brand guidelines
- Review and approve all marketing materials
- Conduct regular brand audits to ensure compliance
- Provide brand training and guidance to teams
- Collaborate with operations, sales, and other departments to uphold brand standards
- Update and maintain brand guidelines as needed
- Manage approval processes for customer-facing communications
Lead Generation & Revenue Growth
- Build and execute lead generation strategies focused on direct channel bookings
- Manage performance marketing campaigns (SEO, SEM, paid social, display advertising, direct mail)
- Develop and optimise lead nurturing programmes
- Work with revenue management and sales teams to ensure lead quality and conversion targets
- Analyse booking patterns and customer behaviour to refine targeting
- Manage marketing technology including CRM, automation, and analytics platforms
- Balance online and offline lead generation tactics
- Monitor and optimise cost per acquisition and marketing ROI
Strategy Execution & Cross-Functional Alignment
- Ensure all teams understand and execute the marketing strategy
- Work with department heads to cascade plans and secure buy-in
- Monitor execution across the organisation
- Identify and address gaps in implementation
- Facilitate regular alignment meetings with stakeholders
- Ensure sales teams have appropriate marketing materials and positioning
- Coordinate with operations to ensure guest experience aligns with brand promises
Measurement, Reporting & Optimisation
- Track and measure performance against plans and KPIs
- Produce regular performance reports
- Analyse effectiveness and provide data-driven recommendations
- Monitor budget spend and flag variances
- Conduct post‑campaign reviews and capture learnings
- Present insights to the Director of Marketing and senior stakeholders
- Continuously optimise based on performance data
- Benchmark performance against industry standards and competitors
Team Management
- Manage and support marketing team members with guidance and feedback
- Delegate tasks and coordinate workload
- Support team development through coaching and training
- Conduct regular check‑ins and performance reviews
- Assist in recruiting and onboarding new team members
- Foster a collaborative and accountable team culture
Essential Requirements
Experience & Background
- 7–10 years in marketing roles with at least 2 years at senior level
- Experience managing a marketing team in-house within the hospitality industry (hotel, restaurant group, leisure, or travel sector)
- Experience managing or leading small teams (2–5 people)
- Proven track record in digital and traditional marketing
- Experience building marketing strategies and executing plans
- Demonstrable success in driving direct channel revenue and lead generation
- Experience managing marketing budgets
go to method of application »
Key Responsibilities
Financial Operations & Controls
- Oversee all property finance functions, ensuring accuracy and compliance with group SOPs.
- Review and approve purchase orders, ensuring correct allocation and adherence to budgets.
- Manage cash flow, including petty cash and credit card reconciliations.
- Validate daily revenue submissions and ensure timely, accurate reporting.
- Maintain and reconcile the fixed asset register and operating equipment assets for both insurance and finance purposes.
- Oversee inventory management, including variance recounts, workbook validation, and final sign-off on control systems.
Budgeting, Reporting & Analysis
- Drive and own the annual budget process at property level, collaborating with department heads.
- Prepare and analyze management accounts, providing variance analysis and actionable insights.
- Produce flash and project reports to support business decision-making.
- Support the pricing of extras and ancillary services at property level.
Audit, Compliance & Internal Controls
- Ensure robust internal controls are in place and adhered to, in line with group standards.
- Assist with annual external audits and ensure all supporting documentation is accurate and available.
Collaboration & Stakeholder Management
- Act as the key finance link between the property and the support office team.
- Work closely with HR on gratuities, staff deductions, and payroll-related finance matters.
- Support operational teams with financial guidance and training as needed.
Requirements
- Education: B.Com degree in Finance, Accounting, or related field.
- Experience: Minimum 5 years’ experience in finance, with at least 2 years in the hospitality sector.
- Systems: Advanced proficiency in MS Office; experience with Sage Software (Intacct preferred).
- Skills: Strong analytical and problem-solving skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Personal Attributes: Proactive, collaborative, and able to communicate financial concepts clearly to non-financial stakeholders.
go to method of application »
Key Outcomes of the Role
- Guests feel seen, anticipated, and cared for
- The guest journey is intentional, consistent, and memorable
- Guest-facing teams are confident, present, and aligned
- Guest feedback reflects emotional connection, not only satisfaction
- The MORE brand experience is protected and elevated daily
Core Responsibilities
- Guest Journey Ownership
- Accountable for the integrity and execution of the end-to-end guest journey (pre-arrival, arrival, in-stay, departure, post-stay)
- Design and protect key guest rituals, moments, and transitions
- Ensure consistency of experience while respecting the unique character of each lodge or hotel.
- Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests
- Act as escalation point for complex or sensitive guest situations
Experience Delivery & Presence
- Maintain a visible, engaged presence in guest areas
- Conduct daily experience walkabouts and informal quality checks
- Observe guest behaviour and emotional cues to proactively adjust service
- Ensure guest communications reflect the MORE tone of voice
- Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping, and Activity Partners to ensure seamless experience delivery. Inclusive of residences and out and about experiences.
- Elevate the quality of guest interaction beyond service delivery, through visible leadership and coaching
People Leadership & Coaching
- Lead, coach, and inspire guest-facing teams to deliver intuitive, emotionally intelligent service
- Set clear expectations around presence, language, body language, and guest interaction
- Facilitate experience-focused training and coaching sessions
- Identify and develop future talent within guest-facing teams
- Reinforce accountability while nurturing confidence and pride in service
- Ensure Guest Experiences trainings outcomes are lived within the property.
- Serve as the connector between departments, shaping a consistent guest-first mindset across the property
Brand & Experience Custodian
- Act as the on-property custodian of the MORE guest experience
- Ensure all guest touchpoints align with brand values and experience standards
- Protect intimacy, warmth, and authenticity as the business scales
- Collaborate with Marketing and Guest Experience leadership on storytelling and enhancements
- Contribute insights into broader Guest Experience strategy
- Conduct all preparations for special occasions in conjunction with the GE Department and Interiors.
- Act as the on-property translator of the MORE brand, embedding its values into daily behaviours and team practices
Guest Feedback & Insight
- Engage with guest feedback during and after stay
- Review and respond to guest feedback platforms in line with brand tone
- Identify experience trends and recurring pain points
- Translate feedback into practical improvements and coaching moments
- Share insights with the GM and Group Guest Experience leadership
Commercial Awareness (Experience-Led)
- Enhance revenue through curated experiences rather than transactional upselling
- Support repeat visitation and guest loyalty through emotional connection
- Balance guest delight with operational and financial sustainability
- Protect brand value over discount-led decision making
Experience & Profile
Essential
- 5–8 years’ experience in luxury hospitality or lodge/hotel environments
- Proven experience in guest relations or guest experience leadership/management.
- High emotional intelligence and strong interpersonal presence
- Comfortable leading through influence rather than hierarchy
- Exceptional written and verbal communication skills
- Strong situational awareness and attention to detail
Advantageous
- Exposure to guest experience design or service philosophy work
- Familiarity with guest feedback platforms and PMS systems
go to method of application »
KEY RESPONSIBILITIES
Inventory Governance & Daily Controls
- Oversee all daily stock movements across all departments.
- Ensure full SOP compliance at all times.
Verify all transactions captured by the Inventory Administrator, including:
- Purchase Orders
- GRNs
- Transfers (Internal & External)
- Wastage /Write Off
- Credit
- Issues / Consumption
- Master Data Updates
- Reject and correct inaccuracies before daily cut-off.
- Ensure item categorisation (UOM, Cost, VAT rules) aligns with Group standards.
Sales vs Consumption Reconciliation (High-Risk Areas)
Reconcile POS sales vs inventory depletion for:
- Bar (Minibar, Game Drive & Incl Sales)
- Gallery & Creative Lab Retail
- Spa Retail
- Validate recipe-linked items for correct depletion (cocktails, pouring).
- Investigate all consumption discrepancies same-day.
- Enforce “no replenishment without reconciliation” per SOP.
Transfers, Issues, Wastage & Credit Management
Verify all transfers include:
- Correct documentation
- Signatures
- Matched values
- Ensure all departmental issues are supported by usage sheets.
- Validate all wastage entries and ensure proper authorisation.
- Confirm supplier credits are correctly raised and reconciled.
Purchase Order Controls & Budget Alignment
- Validate purchasing requests against: Department budgets
- Approved PAR levels
- Min/Max or ROP settings
- Confirm all POs use correct item codes, UOM, supplier, price, and delivery details.
- Notify Group Inventory Manager of unusual changes or irregularities.
Receiving, Storage & Storeroom Integrity (via Storeman)
Oversight of:
- GRN accuracy and 3-way matching (PO → Delivery Note → Invoice)
- FIFO rotation & expiry control
- Chemical segregation & OE protection
- Storeroom access control & key registers
- Weekly storeroom housekeeping & safety audits
Note: The Storeman executes physical tasks; the Inventory Controller verifies compliance.
Cycle Counts & Full Stock Counts
- Lead mid-month and month-end counts.
- Ensure blind counts for high-risk items (Beverage, Food, Gallery Retail & Housekeeping Amenities & Cleaning).
- Investigate variances using movement logs, POS data, GRNs, and usage patterns.
- Ensure all variances are fully explained and approved.
Month-End Process & Reporting
- Manage Month End Process for all inventory locations in co-operation with all HOD’s
Compile month-end reporting pack including:
- Opening & closing balances
- Purchases
- Issues & transfers
- Wastage
- Sales vs consumption summaries
- Variance reports
- Count sheets
- Compile an Inventory Workbook.
- Obtain final sign-off from Finance & the Group Inventory Manager.
Master Data, Pricing & System Integrity
- Maintain accurate item master data in MyStock / MyInventory /Sage Inventory
- Submit item creation/change requests via approved workflow.
- Ensure selling prices comply with margin policy.
Risk, Compliance & Audit Controls
- Maintain separation of duties across request → capture → approval → issue.
- Keep complete digital document trails (POs, GRNs, Issues, Transfers, Credits).
- Enforce physical controls: locked cages, CCTV coverage, key registers.
- Support internal and external audits with accurate records.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- 2–4 years’ experience in hospitality inventory or multi-department stock management
- Strong analytical and numerical ability
- Experience with MyStock / MyInventory / POS systems (TallOrder or similar)
- Ability to supervise and direct Storeman & Administrator functions
- Strong understanding of hospitality operations (F&B, Housekeeping, Spa, Retail and OE’s)
- High accuracy and disciplined follow-through
- Ability to collaborate with HODs, Finance, Procurement & Group Inventory Management
go to method of application »
Key Responsibilities:
People Operations & Support
- Act as the primary HR contact for all day-to-day queries and people matters.
- Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
- Support the delivery of consistent, human-centred employee experience across departments.
Recruitment & Onboarding
- Manage the end-to-end recruitment process, ensuring efficiency and legal compliance.
- Lead warm, structured onboarding processes aligned to brand and operational needs.
Performance & Employee Relations
- Support performance reviews, KPIs, probation feedback, and appraisals.
- Manage employee relations, including disciplinary and grievance processes.
- Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness.
- Coach managers in handling IR matters with legal and emotional intelligence.
Training & Development
- Identify training gaps and coordinate relevant internal and external learning interventions.
- Track compliance with skills development and employment equity obligations.
- Support succession planning and the development of internal talent pipelines.
Compliance, Administration & Transactional Delivery
- Maintain all HR records, including contracts, performance documentation, and leave registers.
- Prepare monthly payroll input and liaise with central payroll for accurate processing.
- Ensure full compliance with BCEA, LRA, EE Act, and company policies.
- Standardise and maintain current documentation, job descriptions, and SOPs.
Required Skills & Experience:
- Diploma or Degree in HR Management / Industrial Psychology (NQF 6–7).
- 5+ years’ HR Generalist experience, preferably in hospitality or luxury retail/service environments.
- Strong working knowledge of South African labour legislation, including unionised environments.
- Experience with Sage, ESS or other HRIS platforms.
- Mature, emotionally intelligent, and able to manage sensitive people issues with discretion and professionalism.
- Comfortable working flexibly, including weekends or evenings when operations require it.
- Confident communicator with the credibility to coach managers and support change.
- Organised, detail-oriented, and passionate about creating meaningful work experiences.
Method of Application
Use the link(s) below to apply on company website.
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